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January 2024 by Melissa Sanville
Me and my husband checked in here last night and went to Foxwoods for a New Year’s Eve party when we got back to the room we found a cockroach crawling on the wall so my husband killed it I should of took a picture of it before he killed it cuz manger of the hotel didn’t believe us though we were liers I felt so disgusted I wouldn’t recommend this hotel too anyone ??????
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January 2024 by Theresa Sanchez
The young man that was working in the morning, needs to be more courteous and look up when u are checking outAlso would not allow a coffee to be taken to our room, said there is no food allowed in rooms.
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September 2023 by Angelizm
Located right off the freeway, this location was easy to find. I got a king bed upstairs that was clean, roomy, & spacious. (Elevator works!) My room had a fridge, tv, tub, microwave, a/c, and was QUIET. I had the best night’s sleep since starting my cross-country road trip! Honestly…IMO, this was just as nice as staying at a Holiday Inn but a fraction of the cost (FYI, use the Choice Hotels site to book because it’s less expensive!) Happy (and safe) travels!
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September 2023 by Bill “Navigate Lower 48” Woznik
Stopped here for a 34 hr reset on a Sunday night. Service to check in was prompt and friendly, had laundry (coin op), room to park a truck or two, clean comfortable room and a good price.They have a nice looking pool, but I did not try it out.
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September 2023 by Jacqueline Smith
BEWARE!! DO NOT STAY HERE!! This hotel is filthy and the Manager is not customer oriented and could care less about customer service or return customers. We checked in there Saturday night after making a reservation for $155 because there was nothing else close to two events we had Saturday night and Sunday. That same room is $60 tonight, by the way!!At check in they asked for another $2.50 for a "fee" that the desk clerk could not explain. It was late and we went to bed and when we woke up and could truly see the room in the light it was filthy. Due to having an event to attend I proceeded to go to the shower. It would not turn on st all. There was a bug in the bathroom sink and what looked like toothpaste all over the wall. The floor was filthy. My husband went to the desk to speak to the Manager and he was not there but desk clerk said he would contact him. Again, we had an event to attend and no way to shower. As a half hour passed and no word my husband went back to the desk and was told he would be there in 10 minutes. Another half hour passed and I just had to try to wash up in the sink and there was no hot water!! Finally the Manager came to the desk as we were about to leave to find a shower somewhere. He had a wrench and a screwdriver in his hand as I am sure he was fully aware of this problem yet rented the room anyway. I advised him it was too late and my husband asked to have our credit card reversed. He refused saying we stayed there!! Really?? 8Are we supposed to check every inch of the place on arrival and assume the shower won't work??? All of this for $164 all said??? Oh no you won't! I have disputed my credit card charge and will not pay a dime to you!Check out the photos and read prior reviews. You do not want to give these people any money. The breakfast was disgusting as well!!****UPDATE*** Thank you for your reply. Since this comes from the management team does that mean you are refunding my credit card? If not, I will certainly use your reply for my dispute with my bank. I highly expect compensation either by a voucher for a stay at another one of your better hotels or a full refund including the 2.50 fee. By the way what is that for???
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September 2023 by 999
I love this hotel. They are clean. Friendly. Pet friendly and care about the well being of their customers. Amazing employees and an all out amazing
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August 2023 by Rob Kavanaugh
This is hands down the worst hotel I've ever stayed in. The Roof was leaking above the bathroom so when it rained everything in the bathroom was wet. There was blood stains on the sheets. My room had tons of ants all oflver the floor and walls. Worst of all when I bring it to the attention of the front desk their response was "it only leaks when it rains." And "How do you know that's blood?" I was in the roof for an hour before I had to leave and get a room somewhere else. They would not credit me or refund me anything. DO NOT STAY HERE! you are better off sleeping in your car.
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July 2023 by Catherine M.
DO NOT STAY HERE. Dirty linens. Bugs in rooms. Showers didn't work. Front desk was completely unprofessional and not helpful. Checked in for a wedding with no time to move things around and they were incredibly rude when the issues with their hotel were brought to their attention. Saying "well you should have checked out then." Stay at La Quinta across the street I'm sure it's far cleaner.
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July 2023 by Chantell Beauchamp
Was traveling for holiday and last minute needed to book a room for the week with our dog they are pet friendly and they have an outdoor pool stayed the week and will
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July 2023 by Clinton Proffitt
Pleasantly surprised by the room! Everything was fresh and clean. Only reason it wasn’t a 4 star is the mattress was
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June 2023 by Prizma Rage
Got a room for 2 days! Great! Next day while out at the Crystal Mall, decided to check my bank statement. Found out that I was charged $50 extra then what my reciept said, then another $50 charge that morning. Got back to the hotel to find out why the added charges and the kid who was working wasnt really sure, he thought that they were security deposits and went to get a lady to explain the charges. She got frustrated with us because she couldn't explain it correctly, then went and got her husband. He was friendly, so was the kid, and confirmed that those extra $50 charges were in fact security deposits that we were never rold about when we checked in and that we would get the money back the evening of the day we checked out. Still waiting for the $100 to go back into my account
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May 2023 by Cynthia M.
Pool not in service, carpet flooded with water at base of staircase, breakfast was sparse and not very good. People in room next to us were up ask night shouting and slamming doors. When confronted, they told us they found a cockroach in the room. We told them to report it to the front desk and please be quieter. They got angry and threatened us so we called the front desk. The front desk employee came up and confronted them. They got even more upset and continued shouting and swearing etc. The front desk moved them to another room but the family continued making excessive noise. We decide to leave because we were exhausted and didn't feel safe. On the way out I asked for a refund and was assured we'd get one, but now days later I'm told they "can't" because we booked through Priceline. Priceline also refuses any help, claiming the hotel is denying the refund.
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May 2023 by Louise S.
Pleasantly surprised with the updated rooms: cleaner, better bedding, great water pressure. Includes fridg, iron/board, luggage racks, didn't use mini coffee pot. Good wifi. Friendly staff. The front & entry doors are not automated so it was difficult using the luggage cart. The breakfast was disappointing, no hot water for tea.
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May 2023 by Chris Luth
The hotel itself was unmemorably fine (not fancy/beautifully renovated or anything, but not dirty or anything). The primary reason for my negative review: this hotel adds a *mandatory* $2.50 service fee to ALL guests, which *is not disclosed* in advance, even when booking *directly* with Choice Hotels. (It's not even one of those silly optional "safe usage" fees--it's just a flat extra fee for all stays.) When I challenged the hotel on this, they refused to admit any fault or approve removing the fee from my folio. It's obviously not a large amount, but it's the principle of the matter that the hotel believes they can just jack up the price of everyone's stay by $2.50 without disclosing in advance that they do so, which also speaks to the poor ethics of this hotel's management/ownership. Take that information for whatever you will.
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May 2023 by Valerie Lanphear
Our room was clean , Breakfast was good as well. Staff was very friendly.Rooms: Very CleanWalkability: There is a shopping plaza right behind the hotel . Very convenient.
