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July 2024 by Russell Spaulding
Be careful if you rent here about billing, I didn't select auto pay on my contract and they charged my credit card after I moved out of my unit for another month and late fees, I even called them before hand about moving out and no longer needing the unit. I'm contacting a lawyer..... UPDATE... problem wasn't fully resolved, was promised to have 1 month free storage for our troubles , never received it, called region manager about why we was charged and didn't receive our free month and acted as if no such conversation happened.. Not satisfied with there service at all, nothing but problems, promised one thing,then nothing, I call them several times and no results, only how things get done is leave a review and then they call me wanting to resolve swiftly, seems to me only concern is there positive feedback on Google then the actual customers.
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June 2024 by Andrew Mecca
Easy to book the storage unit. Easy access to it. Thank you.
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May 2024 by Crystal Sarmiento
Carl was very helpful. Awesome service!!!! Highly recommended. Thank you
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May 2024 by Paul Ladd
Very cooperative staff under the new management.
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April 2024 by Michael Knowlton
Never had a problem always great communication.
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April 2024 by Liz Anne (MagixLiz)
I started renting my unit two years ago, and it was owned by a different company until Storage Sense took over. I'm not sure how long the front gate was wide open but weeks leading up to me emptying my unit, the gate was left open due to the key pad being broken. This storage unit was actually broken into under the previous owners and they purchased new pad locks. But then storage sense is totally fine just letting anyone drive onto the premises for weeks.
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April 2024 by Denise Fitzsimmons
Was unable to reach store manager the day I decided to begin using the unit but the gal from the call center got me up and running. No issues yet.
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March 2024 by Charles
Extremely easy access and secure.
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March 2024 by Gina S.
Convenient drive up storage units. Very easy online booking process. I appreciate how the locks are provided up front. Customer service is very courteous and helpful. Their call center hours are accommodating. The added fees and cost of unit after taxes were a bit much month after month though. I would consider renting again, if needed.
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January 2024 by Olivia Doyle
Daniel was extremely helpful, and very personable. He provided me with a ton of knowledge regarding anything hidden including fees and made sure anything that was confusing was addressed!
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December 2023 by chad bruscato
Facility was ok, no contact person
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December 2023 by Teri Atlas
Yes I have already told my brother and he's going to rent a unit I've rented before as well !!! I was surprised to see how professional and easy they made it for me. Also they provided me a lock no extra charge!!! Just really amazing service!!! I'm very happy ?
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December 2023 by Richard Caspoli
Communication with your company is very difficult, and between getting numbers that were disconnected people that do not answer the phone. It’s very difficult to reach an actual person through my experience. On top of that I sent in all documentation for I had renters insurance on my unit and I was still charged the $12 plus fee, for the month of November, so communication is very key for very poor here at your facility.
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October 2023 by KATHLEEN RYAN
GAge was very helpful and friendly. Easy reservation online and lease signing. However the entrance app for initial entrance was not working. Gage was there and let me in. Thanks Gage!
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October 2023 by k
Can you tell me if you allow 53ft semi trucks to deliver to your property?
