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July 2023 by Marah Wakefield
Andrea helped me choose a car and made the entire process so easy. I left the same day with a beautiful Jetta and she worked really hard to make that happened for me. Would come back again for next time!
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July 2023 by K F
Finally got my golf R and at msrp !!!!!! Thank you everyone at central vw Tom, Andrea, Colby!!! Had to drive 2hrs each way a couple of times to make it happen but was worth every minute!!!!! Great team of people to deal with, friendly upbeat and no cheesy bs sales tactics!!!! Highly recommend ?
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July 2023 by Josh K. Mitchell
I just bought a VW Jetta, and it was an amazing experience.Chris Antone is a great salesperson. Not too salesy, very helpful- he's my "car guy" now because he treats people right.Justin Aptt in F&I closed the deal as painlessly as I've ever experienced.Easy 5 star experience. Keep up the good work, lads!
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June 2023 by Samson woldu
From the onset, upon arrival at the VW dealership. I was greeted with open arms. They were very welcoming and was immediately greeted at the door. The staff was very accommodating and attentive to my needs. I had a great experience. Both Colby Penfield (Manager) & Joe Luis ( Sales) did a superb job. They treated me with kindness, patience and humor!. Throughout the whole purchasing process. Although I arrived late due to traffic, Both stayed late to make sure I had the best buying experience. And ultimately gave me the best approval . They were an absolute pleasure to deal with. Colbey P. was very informative and accommodating and no high pressure! From the first Inquiry to going in for a test drive (Thanks Joe!) and eventually driving off w/my new Car!.. Kudos! to the Finance department as well. The process at Central Auto Group was painless and clearly developed for customer convenience. I truly felt like a valued customer. A very rare experience these days. I would highly recommend making your car purchase here!!!!
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June 2023 by Lori Blair
From start to finish, I had a fantastic experience. Frank, our salesman was very informative about all products. Colby the Sales Manager was very friendly and helpful as well. Even the General sales Manager, Mike Foster came out to make sure we were pleased. I highly recommend Central Auto!!!!!
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June 2023 by Laura Santos
I was stuck in traffic and was 15 minutes late. I called a few minutes a head of my scheduled time to give them a heads up - the woman on the phone was real nice about it. "no worries" - that was good. My oil change and computer recall was supposed to take only 45 minutes, but it took over an hour - since I was late, it's on me. The guy at the desk was OK - but not much of a personality......also - if you want to gett more and better reviews.... through out a coupon for service...
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June 2023 by jim frank
Car went in for warranty work. Diagnosis took two hours one day and then car went in weekend after diagnosis. They completed work as promised after two days- major repair to rear engine seal andCar is running fine so far. Takes at least 4000 miles to see if issue is resolved I’ll give an update in about three months. I was completely satisfied with customer service and technicians report
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June 2023 by Samson
From the onset, upon arrival at the VW dealership. I was greeted with open arms. They were very welcoming and was immediately greeted at the door. The staff was very accommodating and attentive to my needs. I had a great experience. Both Colby Penfield (Manager) & Joe Luis ( Sales) did a superb job. They treated me with kindness, patience and humor!. Throughout the whole purchasing process. Although I arrived late due to traffic, Both stayed late to make sure I had the best buying experience. And ultimately gave me the best approval . They were an absolute pleasure to deal with. Colbey P. was very informative and accommodating and no high pressure! From the first Inquiry to going in for a test drive (Thanks Joe!) and eventually driving off w/my new Car!.. Kudos! to the Finance department as well. The process at Central Auto Group was painless and clearly developed for customer convenience. I truly felt like a valued customer. A very rare experience these days. I would highly recommend making your car purchase here!!!!
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June 2023 by Melissa Stockwell
Service was excellent they went out of their way to make sure we had all the information on our new Hyundai Tucson. And called said we had any questions we could come in they would go over all the details
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April 2023 by Kayla Ransom
I've been to five different dealerships and my experience at Central VW has set the bar so high, any other dealership will be compared and probably found wanting. Special shout out to Colby (Sales Manager) and Chris (Sales), who were knowledgable, professional, friendly, and accommodating. I test drove three different vehicles and fell in love with the Atlas Cross Sport V6. Colby and Chris really seemed to care about getting me a great deal. I will go back to them for any future vehicles. If you're considering a VW, Ford, or Hyundai, GO TO CENTRAL and ask for Chris and Colby. You wont' regret it.
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April 2023 by Daniel Avinoam
I purchased a Cross Sport from Central Volkswagen and Andi, my sales representative, provided excellent customer service. She was knowledgeable, patient, and helped me find the perfect car that met my needs and budget. Andi's manager, Colby, was also fantastic, ensuring my satisfaction with my purchase. Overall, I had a great experience at Central Volkswagen thanks to Andi and Colby. Highly recommended!
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April 2023 by Kim D.
WARNING: DO NOT DO BUSINESS HERE... My car went in here to be serviced after just recently purchasing a vehicle here... 3 weeks after I bought this vehicle, the car would NOT shift out of park leaving me stranded an HOUR AWAY FROM HOME. I called one of the techs here and they advised me that it was the shift lock button, and that needed to be pressed down to unlock the shifter... Well let's just say this ended up happening several more times. Eventually the car was towed by Central, where they then took a week to service the vehicle and diagnose the problem... The techs have no clue what they are doing, and multiple times I had got hung up on when asked about my vehicle. In the beginning, the techs seemed to have NO CLUE what was wrong with the vehicle and provided little to any support whatsoever over the phone. This will be the LAST purchase I make here and I advise anyone looking to buy a new car to GO ELSEWHERE!
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March 2023 by Cynthia Donatelli
Andie was a delight to work with. Our whole experience was stress-free and easy. I was first impressed as we arrived and got out of our car. Andie came out to meet us in the parking lot even before we reached the door. Such a surprise and wonderful welcome. She guided us through the whole process efficiently while explainimg every step clearly. You have a gem at that desk!
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March 2023 by Dan Clarkin
Good things:Friendly staff, weekend oil change (had to call to schedule but again, friendly staff), and up front quotes provided.Disappointing things:$100+ oil change and tire rotation where: I am charged for a whole oil pan screw vs just a washer (if changed); the tire pressure on the sheet is incorrect (says 35psi but actually at 41psi as it should be); inaccurate tread depth recordings, stated at 2/32 when fronts had significantly more); windshield washer fluid was not topped off (low light came on a few days after service).If you are going to provide an expensive service, everything should be correct and complete. Otherwise don't document values/quantities not actually measured or filled.I expect high prices from a dealer, but not half-done jobs.
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January 2023 by Logan McGeowan
All the staff were amazing helping me buy my new car. a big thank you to all of the staff members for getting everything done for me and allowing me to come pick up the car a couple days later. Love the car, would definitely recommend to a friend to have them come check you guys out =.
