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September 2024 by Drew Pickering
Sham store! Do yourselves a favor and find somewhere else to go. Manager is a joke. Sold me insurance on a phone that doesn't exist anymore. They tried to fake the system out to get the insurance on the phone they replaced it with. Now I have no insurance but continue to pay.
That didn't work and now my only option is to pay to get my phone fix for $400. I HAVE INSURANCE ON THE PHONE! No you don't you have insurance on the phone you replaced. What world am I living in!
UPDATE: I STILL HAVEN'T HEARD FROM SHAM STORE.
I WENT TO THEIR REPAIR CENTER AND PAID $286 TO GET IT REPAIRED. PLEASE SEND ME A CHECK or CREDIT MY ACCOUNT!
THERE RESONSE FROM THE REVIEW:
Hi, we apologize for your recent experience at our store and understand your frustration. Your feedback is important to us, and we are addressing this issue promptly. We are aware of the entire situation and are working directly with Jeff to explore other options for you. We will be in touch soon. Thank you for taking the time to review us.
9-17-2024 Still waiting for a response.
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June 2024 by Shannon Cerruto
Huge fan of this store! Jeff was extremely knowledgeable, kind, VERY helpful and really listened to what we needed. I would 100% recommend this store and working with Jeff!
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April 2024 by Douglas Vaughan
One associate working, she tells me a few minutes, turned into waiting over an hour. Absolutely ridiculous. Customer service is a joke even at this store.
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April 2024 by Amy
I arrived about an hour before closing on Thursday night. My mother wanted to upgrade her phone. The store was immaculate, well stocked and very well lit. Will D., the solutions specialist, directed me to the iPhone SE after I mentioned that my mother was 92 years old and never had anything but her flip phone. After reviewing her account, he mentioned that she should be getting a $20 credit because she was already signed up for auto pay and paperless billing. He said in order to receive that discount she would need to switch her payment method from credit card to bank account. In less than an hour I was out the door with my mother's new phone. She was thrilled but I did need to bring her to the store the next day so she could update her account to get the $20 credit. She had a few questions which Will who I am now referring to as the super savvy senior citizen representative patiently answered. His friendliness and clear explanation of how to work the phone made my mother totally at ease. In a day she had learned how to text, take photos, set up her email, and was totally comfortable using her new phone thanks to Will!
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December 2023 by Frederick W. Rohwedder
Recently visited the Verizon Store to consider changing mobile phone service. Met Will Dudko who helped us out. He spent hours with us attempting to switch our account. He was exceptionally patient and polite throughout the whole ordeal. He never tried to sell and only helped. If you’re looking to use Verizon, Will is definitely your go to guy.
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November 2023 by Tommy Tallarico
Strapped with cash from my Intellivision Amico lawsuits I needed a new phone. Martin saved the day and got me a new iPhone with a credit for my old one. You can’t play the Amico games on it you need the controller. Apple, have your people reach out to my people.
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October 2023 by Tony Tiano
Stop in to pay my bill
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October 2023 by brian geraghty
Great support great people terrific manager
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October 2023 by Mirna Cruz
Great staff, Awesome service
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October 2023 by Donna Achille
Be very cautious!If you aren't under contract with a provider they will offer you a nice trade in for your device and then have you sign saying its for device trade in but fail to mention its a 3 year contract that they pay you monthly for your device.
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October 2023 by Danielle Angelina Pace (Danny)
Great awesome
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August 2023 by Lisa Ingrassia
The staff is very knowledgeable and friendly. Highly recommend this Verizon store!
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July 2023 by Sarah DeFelice
Stopped in after my phone was lost or stolen. And I had the pleasure of working with Jeff. He was a life saver and helped me to get a new phone with the best possible options. He was super professional and overall a wonderful employee. Thank you Jeff!
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February 2023 by Catherine Fiske
Jared and especially Martin were extremely helpful! Even tho I need to get a new phone they spent alot of time assisting me and trying to trouble shoot for over 2 days. And not to mention probably 30 plus calls back and forth in-between. Very thankful for all that they did, as well as speeding up the process to get customer service and the warrantee company's on the phone.
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November 2022 by Alison Lerman
Big thank you to Jeff for helping my family get all set up today! He was very patient and explained quite a bit to us as we kept asking different questions. We felt very comfortable with our new devices and plan.
