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11AM - 5PM
100 Main St N, Southbury
Mobile Phones
“Johnnie is my guy!!!! Been coming to him for years and no matter what the situation is, he always figures out how to take care of me. I broke my phone this time and he managed to get me a new phone without killing my bill. I bust his balls all the time because Verizon is expensive but I know when I go to him I'm getting someone who knows their stuff and who isn't gonna try to screw me over as soon as I walk in the door. The service is pretty good where I need but he's a big reason why I haven't switched after all these years.”
“Had a great experience at this derby Verizon store. The store manager was very knowledgeable, personal and very professional. I will only do business with this store. I could not have asked for such great service that I received from this store.”
“Super happy to have joined the metro family with the best of the best Victor. Excellent customer service and great deals. Recommend 100% Visit the store you will not regret it. ?”
“Kathy the store manager, was a HUGE help in fixing a broken phone & upgrading to a new one. The entire experience was tailored to the best for the customer's needs.Thank You!!!”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“Tatiana is absolutely awesome. My wife lost her phone and she needs it for work with all her contacts and photos. Tatiana helped us with choosing a nice phone and getting all her contacts and photos on the new phone with no issues.”
“I can’t say enough good things about the staff here, Joe the manager is absolute excellent, got me to switch from AT&T and the customer service he gave me was excellent, I recommend this store 100x over!”
“Amazing service. Today was my second experience with this location, I needed a family plan Nancy was excellent. Very professional and knowledgeable very patient and helpful person. I am extremely satisfied.”
“DEON AND SAMANTHA WERE VERY PROFESSIONAL AND ATTENTIVE, VERY SATISFIED WITH THEM. DIDN'T HAVE TO WAIT LONG AT ALL. WOULD DEFINITELY RECOMMEND TO FAMILY AND FRIENDS. THANK YOU ? ??”
“I purchased a fire stick that did not work in my television took it back and the gentleman in the store started yelling at me raising his voice I had to tell him several times to stop yelling. Telling me he couldn’t take the product back nor could he refund my money all refunds are final and there was no sense of compromise. All of the stuff the in the store is all refurbished you’re gonna get a piece of garbage and we are you to realize that would you try to take it back he is going to try to make you look like you are insufficient it an incompetent of learning how technology works. Don’t shop here”
“I was very satisfied with my results and service at store 459 in Waterbury Ct. The sales associate Beatriz was a god send. Very professional and knowledgeable about all my devices purchased.”
11:30AM - 2:30PM
810 N Main St, Waterbury
Mobile Phones
“Easy to deal with, fair prices, and very polite / professional. I used to work in all aspects of cell phones myself, and these people are great. Highly recommended.
I’m going to bring another phone there to sell tomorrow”
“This is best service ever ok.They will make you run around in circles to different stores wasting gas. Never help get upgrade for a new phone. They keep telling me to call the online service, then the online service tells to go to the store. Never again then store clerk tells me it will be $498 to upgrade the iPhone 11. That’s the upgrade and if the online representative said something different they do not do what they can do call them back. So I did then the online representative said go back to the store only the store can do upgrades to phone plan and I have been a customer for 5 years. This is craziness. So I ask for a supervisor politely no attitude at all. Then they tell they only can give me an android upgrade to stay when I got a iPhone and can go to boost mobile for a better upgrade for a iPhone. I even told them I like thier service is their anything can do even if I pay more for the upgrade they said no only the store do upgrades. Then they have promotions online for iPhones they won’t give online im very confused on why should I stay with them ever again. This company will make run around waste gas almost $4.00 a gallon to do nothing then tell go back a different location store this is craziness. Help please”
“This store will set you rite! Jose is the man! Very good customer service! The only cell company that I been with that calls me to see how my service and phone is! The best hands down!”
“Service was excellent!! Darren helped me out! He was very informative and helpful. He answered all my questions and was extremely pleasant! Thank you so much Darren!”
“If you are looking for retro games and other old school electronics, this is a great place. Any place on the internet. The staff is helpful and very friendly. And there is a 30-day store credit return policy. Would definitely recommend”
“Had an amazing experience at this location. Soti went above and beyond to make sure all my needs were meet . I highly recommend you go to this location and speak to Soti she knows her stuff & has GREAT deals .”
“The associates at wireless choice are examperlary their technical expertise is unsurpassed and unmatched they are valuable assets to this company kudos wireless choice!”
“Reggie Edouard is a great asset to the Verizon, Shelton store. He is so courteous, genuine and accountable. I highly recommend anyone needing any Verizon help to see Reggie.”
“I had the Best Customer Experience with Ronnie in this store , He’s very Professional, Knowledgeable and always takes his time and never rushes me , I like that ♥️, He always solves my situations now matter how Big or small with his Amazing Customer Service , He definitely goes over and beyond and is a Great asset to the AT&T Company ?Ty Ronnie …. Rebecca Burns”
“I love this store so much. Jordan really helped me out with everything I needed. He was able to set up my new phone and watch without any problems and made my time at T-Mobile worth while. I recommend coming here , a great store and great team.!”
“Visited a Derby Ct store 7/5/2023@11:15 am. The representative was so tentative, knowledgeable professional and patient. I had an excellent customer service experience. She did d resolved my issues.”
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“Huge fan of this store! Jeff was extremely knowledgeable, kind, VERY helpful and really listened to what we needed. I would 100% recommend this store and working with Jeff!”