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“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“I can’t say enough good things about the staff here, Joe the manager is absolute excellent, got me to switch from AT&T and the customer service he gave me was excellent, I recommend this store 100x over!”
“Had a great experience with a new hire, Nick. He was extremely helpful in answering questions and providing solutions to a problem with wifi at home. Thank you, Nick!”
“I love this store so much. Jordan really helped me out with everything I needed. He was able to set up my new phone and watch without any problems and made my time at T-Mobile worth while. I recommend coming here , a great store and great team.!”
“Love TMobil, this store especially! Briana is so knowledgeable, sweet , and just a pleasure to work with, very personalable staff! Never have any issues with the staff. I just wish they went back to offering the customer a seat, tough standing with a disability!!”
“I was there today.. I was having trouble setting up my new phone at home, so I went to the store.
Rafael had me up and running in moments..
He clued me in on some accessories I was interested in and removed all the mystery.
All in all, a great experience.
Looking forward to picking up some headphones next week?.”
“I had a wonderful experience shopping for my new phone. Jordan provided excellent customer and answered all my questions without making me feel dumb.The only negative was the store itself. I guess the ac was broken because it was extremely hot and I felt like I was going to pass out if I had to stay any longer.”
“Zeshan, was amazing shared all great deals and was very patient with me ,he answered all questions and went beyond his duties I walked out very very satisfied and smiling,he was awesome”
“Very nice and professional service, great explanation and transparency with plans and terms. The space is very clean. The only thing missing is comfortable seating.”
“I went to the Brass Mill mall location for help getting my sons phone reset because of problems with the screen. I had been to 2 other locations for help and was pretty much blown off. I was lucky enough to get Emily who took her time, figured out a strategy and completed the reset for me. I couldn't be more happy with the service. Emily is the best! Don't lose her!”
“I happened to go into the Xfinity store in Waterbury, Ct on Wolcott Rd to see what I could do with my services to make it more affordable, I was soooo lucky to get paired up with Taysha , OH MY GOODNESS is she an AMAZING asset to that store !!!She really puts the customer first , has their best interests at heart , she makes a difficult situation an easy process , she really knows her business and her knowledge is exceptional!!Xfinity should be so proud to have her representing the brand !!!She explains how I could make big savings with my mobile phone by leaving my current at that time , now I’m with Xfinity /verizon and I LOVE IT !!!She stays on top of her work at all time I’ve seen her interact with other clients and she is so professional and sweet at the same time , which is very comforting!! She very efficient and makes the process so easy !!I will ONLY WORK with her , not saying the other employees are not helpful cause they are but she is the one I will wait for cause I know she will take take of me as she just did the previous client !!!Trust me she is worth the wait !!Taysha is NOTHING SHORT OF THE BEST CUSTOMER EVER!!!I will never try to do anything over phone with Xfinity again Customer service is horrible and problems never resolved .I’m so thankful to have met with Taysha so I will ALWAYS do business and bring business , spreading the word around to friends and family to go see her !!! I Highly recommend her !!!On another note I will also like to compliment the manger in that store as well his name is Fanuel such a pleasure to speak too and also very helpful!! As we know today customer service has really gone out the window , but not with Taysha and FanuelSo to whom it may concern, please do something for Taysha, she is so DESERVING, would really appreciate it!!!And Fanuel too !!A new and forever client to that store !!!”
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“Huge fan of this store! Jeff was extremely knowledgeable, kind, VERY helpful and really listened to what we needed. I would 100% recommend this store and working with Jeff!”