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October 2024 by Dodi Amato
Carlos our salesperson was exceptional....very knowledgeable and patient. Made our experience a delight. Thank you!!!
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October 2024 by Benjamin pulinaria
Very nice and professional people they make you feel part of the family. And they will give you exactly what you need.
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October 2024 by Stephen Liscinsky
Sales person was Great!
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October 2024 by Sheida
We had an excellent experience with our local Raymour & Flanigan at 528 Boston Post Rd, Orange, CT, specifically with Mrs. Rebeca Guardado. We purchased four countertop chairs for our kitchen, and they look amazing! The delivery process was seamless. Five stars!
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October 2024 by Luann Jurman
walter very nice and knowlegeable
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October 2024 by Lisa McNellis
I thought I'd be getting the item I purchased delivered soon after I bought it, not until I made the full payment.
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October 2024 by Debra Marino
Nova is the absolute best always!
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October 2024 by Pamela Donnelly
Nova was remarkable! Very knowledgeable with a no pressure, demeanor . It was a very nice experience and would highly recommend her to friends and family.
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October 2024 by Santo Galatioto
I have shopped there many times before and will likely shop there again. However, this time it was very interesting. The salesman gave me what he said was the cheapest price. I still wasn’t satisfied, so I went to speak with the manager over the salespersons objections. The manager intervened and made the purchase possible. We were $100 apart,,And the sales person was willing to let a $2000 purchase walking out the door. The manager found the creative way to make the purchase possible.
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October 2024 by Charles Silver
Scott was very helpful
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October 2024 by Heather Lynn
Went in tonight to purchase a new mattress and living room set our sales person Scott G was super! We picked out the perfect mattress and couch set which all together was roughly $10k, Spoke to the manager Emu to ask about a better deal got the impression we were nothing him and he was to busy to talk. My option not a good luck, we have always purchased from Raymour after tonight I’m not sure.
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October 2024 by Ehrin Snow
After seeing and dealing with many different mattress stores and companies, I can actually say that Raymore & Flanigan have the worst mattress policies in the entire industry. If you end up purchasing a mattress here, you have to pay for a mattress protector to even get the comfort guarentee and the cheapest protector is $100. Essentially a $100 fee to even get the 120 days, something that is free for every single other company out there. Even their biggest competitors like Macy's, Bloomingdales, Mattress Firm, you name it, all offer this at no additional cost. Then if the mattress doesn't work out, you can only exchange it for something of equal or greater value. You do not get returns and you can't get any money back if the exchange you want happens to be cheaper. You have to get something from them no matter what to make up the cost. Once again, not a single company does this, none of the brands of the beds they sell even do this. Everywhere else gives you the option to return or exchange. You can literally go and buy any of the mattresses in their store from the individual brand's websites and get a better policy while paying the same amount. Beatury Rest, Serta, Sealy? Yea you get 90-120 days to try and return or exchange at no extra cost. Sterns? Yup 90 days, just go to their site and you can return it. Avocado? Absolutely go to their site, you get a whole year to try out their mattress and a 25 year warranty, which you won't get either if you buy it from R&F. Same prices too as they are dictated by the manufacturer, R&F has no control over that. All the other brands they carry, Tuft & Needle, Casper, Nectar, Purple, you name it, just go to their webpages and buy there, you will have a much better policy while paying the same amount. There is literally no benefit from buying a mattress from R&F. The only thing they are good for is to use them to test any of these mattresses out, then if you find something, just take a picture of the spec sheet on the mattress and go online and purchase it there.
Not to mention the employees there are all just vultures that see you as commission money. The only people there who will remotely help you are the store managers, the rest will just hover around you the entire time only answering questions with a yes or no and instead sit on their phone the entire time waiting. And if you're there for hours testing different mattresses they will then try to bully you into a sale by saying that you are wasting their time. You, the customer, are wasting their time as they sit there getting paid by the hour. Laughable.
Look maybe they're decent for furniture, I have no idea, but for mattresses? They are the worst place to go to, period. Like I said, just go there to use them as they do have a massive selection of mattresses to try in their showroom. But just don't buy any, instead save the info on the ones you do find confortable and just purchase them online from the brand themselves.
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October 2024 by dwayne clark
Upon arriving in the store had a very pleasant individual who approached us and was very helpful and made sure that we were comfortable with what was going on all the way to the final purchase just waiting on delivery
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October 2024 by Pat Sorgenti
Fabian was wonderful. He spent a lot of time with us showing us different sofa sets and explaining all the details. It’s rare to get such attentive customer service these days.
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October 2024 by Bev Rappaport
Excellent sales assistance
