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August 2023 by Aladdin Alezaim
Lady at the counter was very rude for absolutely no reason.
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August 2023 by Waten Alzaeem
Is wasnt a nb store so you cant return or exchange I drove half an hour to exchange my shoes just for a lady to tell me they dont do that. Plus she knew this was a problem on maps but never changed it
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July 2023 by عمر Ss
Very beautiful
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April 2023 by Danielle P.
These people know shoes, especially Nikki! I've been a long time customer of HL and will continue to shop at their store for years to come. After fracturing my foot twice and having back issues I need something super supportive and stylish. All of the HL associates are very knowledgeable and love their job, it shows! Nikki especially has helped me many times, even during covid when I needed a dress shoe for my wedding (when dress shoes were no where to be found). She remembers me each time I visit the store which I really appreciate. Some of the shoes tend to be a bit pricey, however, I feel as though you can't put a price on comfort when you have foot/back issues. I encourage anyone to go to HL who wants top notch service!
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April 2023 by Danny Roe
The lady work withme and my family to see we got the right size shoes very appreciated thanks
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December 2022 by Debra D.
They carry some good brands. The (I believe possibly manager) at the Shelton store - larger store-and a sales person, spoke to me, highly insulted and were very rude and confrontational, that I asked two questions about my plantar fasciitis and a sneaker, to the manager(?) and not the sales person helping me. Seriously, I'm walking around the store, trying on a pair of shoes and I recognized the ( I believe) manager, someone who has been working there a number of years, and being a manager or Asst mgr, may have more experience and knowledge, so I asked him two questions. The sales person immediately became confrontational, and spoke to me in a very unfriendly, insulting, negative tone, asking me - how dare I ask another employee a question I had and not her! I can order shoes online or go to another store instead of dealing with confrontational sales people. The most horrible customer service and treatment- unprofessional- not nice! Unpleasant experience! They should get jobs, not working in sales with customers! Be pleasant! Treat customers respectfully! I found the customer service at HL other locations to be much better. They don't ignore you and aren't rude to you.
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November 2022 by Charlene S.
Went to Hawley Shoes recently due to their ads that they are a speciality shoe store for problem feet and walking. We arrived to find two customer service reps waiting on other customers. We were greeted as we entered (hence one star). But down hill from there. One customer service rep seemed to be professionally waiting on a customer (hence star number two) and the other seemed more intent on entertaining her customers and talking about herself more than anything else plus "advising" her customer on health issues. After 20 minutes another customer service rep came out from the back to finally help us. However we knew more about the shoes than she did and her attention -instead of how we were walking in the shoes- was watching another customer being waited on. No real attention at all. Would not recommend this store at all unless you want to wait on yourself.
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October 2022 by Bob Corso
Excellent experience great staff and super selection of different shoes
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August 2022 by Mrs. W
Customer service was off the charts! I brought my two toddlers and it went so much better than I could have imagined. Even though they were having a busy morning the two ladies who helped me treated me like a queen. One of them distracted my older toddler while the other helped me shop and ensured that I left the store with the right fitting shoes. I could not have had a better experience. I can't wait to go back and have my kids feet measured and fitted as they have a great selection of kids shoes too!
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July 2022 by Arthur R.
I was looking for SAS shoes, but they don't carry narrow sizes They told me that it would be easier to order directly from the factory
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July 2022 by Liz C.
I came in to look at the Henriette shoe by Dansko. I was wearing the Honor shoe and Nikida recognized it immediately. We agreed that it could be squeaky sometimes even though it's very comfortable. She knew from my lack of complaints that I did not need a wide shoe. She's definitely invested in a customer's satisfaction. She recommended the Paisley shoe, which is good for winter. That is an extremely comfortable shoe, which I probably will buy in the future. Nikki was personable, knowledgeable, and extremely helpful.
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September 2020 by Nikki F.
Went here 2 weeks ago and was incredibly impressed. The staff, Nikki in particular, was incredibly easy to get along with, worked with my style and needs, and was very educated. The shoes are expensive, but the experience and service was worth it. Thank you Nikki!
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August 2019 by Amy P.
I went here specifically for a pair of Birkenstock's. They were so knowledgeable, sat and talked about my wants and needs, measured my feet, fit the shoe to me. They went above and beyond expectations I will be buying shoes from Them again!
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January 2019 by Robert G.
Made the trip from Prospect. Waste of time & fuel. Overpriced, size 10 out of stock, and their teaser coupons are a joke. Read the fine print coupon exclusions which tell the tale...basically don't apply to much of anything they sell & the average customer would want to buy: "$10 OFF $80 or More. * Exclusions Apply See Below * 1 Per Customer. Not valid on prior purchases. Not to be combined with any other offers. Not valid on sale shoes, UGG, SAS, Vionic, ON Running, Merrell, New Balance, Olukai, Sperry, HOKA, Under Armour, Brooks, Emu, VANS, KIZIK Footwear & Birkenstock. Coupon void if altered. Expires 01/27/2019."
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November 2018 by Cameron M.
Definitely not the best shoe store I've been to. The customer service wasn't that great and they we very expensive. How is $150 a sale? Definitely wouldn't recommend them. Not a massive selection either. You'd be better off going on eBay or looking elsewhere.