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January 2024 by Victoria Lynch
Very disappointed with the service so far. I brought my laptop in on Wednesday morning, January 24, 2024 at 10:00 AM to get my laptop diagnosed. It was on recovery mode and shuts off. I wanted them to recover the laptop and try to save the files. Gerard was the tech that looked at it and said it would be done by the end of the day or worst-case scenario done by Thursday. He did follow up with me around 1:00 PM that day letting me know that they could do the reset but would need to keep the laptop until Thursday to retrieve the files if want to save the files.He also said there was another tech that was more experienced coming in around 2:00 that day that would look at it and see about the retrieval process. I called around 3:15 PM to get an update and the experienced tech has not even looked at it and they were backed up so he would look at it Thursday. It is now Friday, January 26, 2024, and no follow up regarding my laptop. I called at 5:00 PM and the tech said they are having a hard time retrieving the files to their USB. I wish they would have followed up with me earlier regarding this so we can make a decision. If they cannot retrieve them just let me know instead of giving me the run-around. I knew that the files may be lost and cannot be retrieved but I at least wanted to try to recover them. If they can't do it, then they can't do it.At this point I would like to get the laptop back no later than Saturday even if they cannot get the files. 4 days is too long without a solution. If they cannot do it, just communicate with me so there is no further delay. Overall, I am disappointed with the lack of communication and the time delay. They had me believe it would take 24-48 hours and now we are going on almost 4 days. Also, they give you a discount if you give them 5 stars so be careful when looking at reviews. Some of them may not be honest.
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January 2024 by N'adom A
Great repair shop. Got my device fixed quickly and efficiently. The staff are amazing!.
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January 2024 by s s
Isa did a fantastic job on repairing the iPhone XR I brought in. Definitely recommend The Tech Team. Hope to see you guys again soon!
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January 2024 by Janet DiDonato
If you're going to comment on my review, please be honest. I demanded nothing from this place. I refused your offer to replace the back cover because I didn't want the "techs" anywhere near my phone again. I believe I made that quite clear at the time. Also, the sides of the phone are dented and have nothing to do with the back cover. I guess you didn't look closely at those photos? So kind of you to invite me back to your store. I fully intend to take this up with the owner but he has not bothered to return my call as of yet. Somehow that does not surprise me.
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November 2023 by Cindy Stetter
Wonderful place. Great employees. Very helpful. Isa went above and beyond to help.
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September 2023 by robert cushing
Tech Team/Khary exceeded expectations for me.I brought a smashed non-working screen/digitizer( think that’s the term?) IPhone 14 to Khary at about 5:30 Monday 9/11. He ordered and received the part and had phone working by 1pm Tuesday 9/12.I’m tapping this review on that phone.
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September 2023 by Raymond Doran
This place is outstanding ,the young man Isa is not only professional but knowledgeable and it took him three minutes to change the glass on my wife’s iPhone. Pricing is the best around and if you’re using any other place besides this one you’re wasting your money and time.
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September 2023 by michele slowik
Tech team was fabulous with fixing my iPad! Very knowledgeable and upfront with pricing! Went above and beyond for me! Whisk highly recommend!!
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September 2023 by Frank Kiska
Isa offers quick, knowledgeable service and fair prices. Iphone screen replaced in 20 minutes.
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June 2023 by Shrenwick Powell
New location was easy to find. I needed a new fan for my laptop and they ordered it with no guarantee that i would actually come back and let them work on it. When i brought it back they actually wanted to run tests to see if replacing the battery was absolutely necessary. Despite already ordering the battery, they were interested in saving me money instead of selling something. Would definitely recommend this place to anyone with any phone or computer problems.
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June 2023 by Yousef Ahmad
Best service!! Got my photos out if my busted phone what a lifesaver and very very friendly too!
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June 2023 by Jerry Parshall
Old iPhone SE battery and screen replaced in a jiffy. Excellent follow up. Honest and solicitous.
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May 2023 by Liz Donohue
WOW! Really helped us out in a pinch with a busted phone. Kay was terrific! Highly recommend!!
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May 2023 by Jason DePalma
Amazing ! Not taking advantage of customers, honest, transparent, helpful, and kind. I'm telling everyone about this place. Thank you Team Tech :)
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March 2023 by K T
I am going back to Mobile Rescue today because I am having trouble with my cell phone. I have always been able to rely on all the techs at Mobile Rescue to promptly and professionally take care of my cell phone problems.
