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May 2023 by Deborah M.
'Almost a year ago I wanted to tile my half bath. Went to Home Depot and had someone come out to measure the bathroom. I then picked out the tile which was a beautiful small hexagon tile. Home Depot contracted out to a flooring company from Bridgeport ( can't remember name). Anyway, two gentleman came and laid the tile. Needless to say it was a terrible job. There were places where they didn't put enough grout. The transition between flooring was3/8 inches wide. There were places where the tiles looked like they were not flat. I contacted Home Depot flooring department and asked that they send someone to fix the floor. So the 2 tilers came back to "supposedly " fix their mess and change the transition. Needless to say I was still not satisfied with the results. Went back to Home Depot to speak with store manager who really didn't do much to address my issues. Also bought anew medicine cabinet that I had to return 3 times before I got one that wasn't broken. Then replaced the toilet and the 1st toilet didn't work. Returned once. Let's just say Home Depot in Orange is not my store. And that's being nice
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April 2023 by S. M.
I called HD in Orange to have someone give me a quote on a fence. Doug came highly recommended by friends who used HD fence services last summer. Unfortunately, I was less than impressed by both Doug and HD fence services. Doug arrived 30 mins late, couldn't answer some run of the mill questions that I had, and was dismissive of concerns that I raised. I got the impression that Doug is not familiar with fence installation which makes it difficult when you're supposed to be asking a "professional" about the job. Doug informed me that ALL fees are to be paid up front before the job can be scheduled. When I expressed my concern with this, Doug responded with, "Home Depot is a large company and doesn't need to run off with your money." I am flabbergasted that was his response. Doug sent me the quote a couple days later and it was over $1k more than a local reputable fence company quoted me. I will absolutely not use HD for this project and I urge others to seek quotes from local companies before resorting to HD. Requiring 100% of the cost up front is absurd!
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November 2022 by Marie R.
Home Depot is on top of their game. We needed some painting supplies and to match some paint. Lebert,originally from Jamaica was a pleasure to work with. He was knowledgeable, friendly and has a great sense of humor. Thankfully there were no lines, and he took us immediately. He couldn't have been more helpful and treated us as if we were his family. Home Depot has a impressive variety of fully stocked supplies at a wide range of reasonable prices that as a consumer, I completely appreciate.
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September 2022 by C W.
I am so disappointed with home depot and their delivery service. They postponed their delivery 3x (!!) of a large appliance (oven) with only notifying me 1 of the times...the night before, after I had already canceled plans for the day so I could be home. Do not order any large appliance from this location. They will string you along and keep telling you they are coming and then either cancel or just not show up, and blame "delivery complications." I spent hours on the phone trying to work this out, dealing with incompetent people and "managers" who really can't do much other than to talk over you, ignore what you have to say...if HD truly cares about their customers they would fix this issue, apparently there are money others who have dealt with the same.
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September 2022 by Ken D.
This location is the worst. Tried getting a plywood cut and waited 45 minutes after the cashier paged twice. Workers standing around in groups talking etc but no body could do it. On top of that the store is unorganized and a mess compared to other locations. Poor management
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May 2022 by Carsin C.
Joe at Home Depot was the an incredible help! He brought us to get exactly what we needed to finish our deck stairs. He is the sole reason the trip wasn't stressful ! Thanks again joe!
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January 2022 by Sam Sam
Matt was exceptionally helpful , he answers questions that you have
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January 2022 by Marcus H.
Went to Home Depot in Orange CT, asked the register attendant to incorporate my Veteran's discount. "Oh you have to download the app on your smartphone" We'll I don't want to hold up the line, can you just give it to me. I showed my license which has the flag for Veteran. Would not give it to me. Unbelievable. Lowe's is looking better everyday
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October 2021 by Corinne F.
If we could give Home Depot a minus rating, we would. We purchased a GE dishwasher and it was delivered and installed on time. However, two weeks after purchase, it broke. We spent at least 8 hours in different phone calls attempting to resolve this problem as the machine has a 90 day warranty. First, Home Depot personnel said it did not have warranty while I was looking at the warranty agreement. Then they said they had no responsibility and It needed to be solved by GE. We attempted to get that contact number and instead they continually gave us logistics. (TWICE) After contacting GE with numerous phone calls, they gave us incorrect instructions regarding their procedures regarding the warranty. (Also writing to them) We finally paid for a repair person to come and repair the dishwasher. It turned out that aa solenoid was broken after 2 week of use. My advice: Don't depend on Home Depot for anything in your home
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August 2021 by Jacoman S.
We bought an appliance, the delivery man said 12-6pm he didn't arrive until 7:13 pm we were supposed to get a call 1/2 hour before, he called 6 mins b 4 he arrived... he got in argument with tenant.when he tried to go through screen door..he said " You no get appliance!".he took appliance back...it's been a month still No Refund! XPO rude delivery personnel..never again!
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May 2021 by Brittany E.
I have never had a good experience at this Home Depot. I do believe it is due to inexperienced management. First all employees should have a way to communicate to each other like walk-in talkies. This would help provide quicker and more efficient customer service. They should have associates designated for curbside pick up/ propane. With walkie talkies you would be able to communicate that someone was here for pick up. They also need a designated person answer phones. They let the phones ring and ring. Especially when the curbside pick up option is turned off or not working you need someone answering the phones. The associate at the customer service desk did not know how to use the app. All associates should be trained on how to use the app. This way they can efficiently help a customer. With 10 years of retail and customer service experience there is a lot of work to be done in this location.
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April 2021 by Mir Wais
Spend over $20,000 at this particular store and I do all my home projects with Home Depot.
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September 2020 by Nicole English
all departments staff is very helpful
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January 2020 by Sunni Dee
wonderful staff very helpful
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September 2019 by James Crews
Straight forward pricing. No hard sell on services I didn't need. Work was done fast and I have no complaints...