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February 2024 by Noor Omerkhel
Jump the Assistant Manager (Marco) of the store and he doesn't let me wait for my issue. He is really great ? person
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February 2024 by 890cam
Vinny helped me out right away, my appt was for 11 but he greeted me as soon as I walked in and took me early. We upgraded my phone and even discussed tv and WiFi options which I'm very interested in and can't wait until it's available in my area. Vinny was very personable and we talked about where I worked to our families. Thank you Vinny for helping me upgrade to something in my budget and giving me more options to save on WiFi and tv! Top 10 service
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January 2024 by Cooper Ludington
Jake was absolutely great, by far the best phone buying experience I've had. I will be back to do more business with him when needed! 10/10
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November 2023 by Bridgette Armstrong
Jake was very informative and professional. He approached us right away and provided exceptional service.
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November 2023 by Jose Solano
Excellent
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October 2023 by Shamar Mallory
Costumer service was quick and easy!!!
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October 2023 by Narsimha Reddy
Got a new mobile from this location and had my experience withe Mykal. He was very helpful and very nice! Couldn't stop laughing and smiling. Made it very fun to switch my phone over!
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August 2023 by Linda Smith
Rep was available and solved my issue quickly. Understanding, helpful, polite.
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July 2023 by Judith Coria
Gabe was very helpful. He really knows a lot about technology. Thank you,Gabe, for all your help with my cell phone issues!
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May 2023 by J Rauniyar
I wanted to switch to AT&T but I changed my mind because of their rude behavior, the CS rep was so loud and screaming on us, I never saw that type of worst services ever. I DO NOT RECOMMEND ANYONE!! The white guy there is RACIST
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April 2023 by Amy Abhi
I’m AT T user for more than 3 years and I frequently visit this store particularly before of the customer service and the hospitality! But now THEY ARE RUDE AND ARE NOT EVEN RESPONDING PROPERLY FOR ANY QUESTIONS OR PROBLEMS THAT I AM FACING!!! Worst staff and worst staff ever i met and this store/employees/service doesn’t even deserve 1 star but google doesn’t allow me to give 0/5 rating.NOT RECOMMEND TO ANYONE TO VISIT!
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April 2023 by Vineetha Vinni
Rude customer service and they don’t even know how to help customers! Very very bad service!Management - if you see this review make sure you have right people and right store reps! This store will not deserve a 1 star but thats the lowest i can give! 00000/5
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April 2023 by Abhishek Reddy
Worst customer service and not recommend for anyone!Management must have some training sessions for their employees before they let them work with customers!
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December 2022 by Ralph A.
AT&T CORPORATE IS NOT AT ALL INTERESTED IN WORKING WITH LOCAL SMALL BUSINESSES! PERIOD! I recently attempted to set up an account for my group psychotherapy practice. Went to the AT$T Store in Derby, CT. Got everything set up very capably and professional by the store manager Angel. Once set up and made my start up payment he called another department..not sure exactly who they were. I had to answer some questions about my business website. Out of nowhere I was advised my account was canceled as AT&T assessed my 7 year established business to be a fraud. Tried speaking with that AT&T departmental manager (Maria?). Angel and the Regional Manager tried speaking to her as well. VERY RUDE AND UNPROFESSIONAL TO ALL OF US. She refused to inform any of us how my business was considered by AT&T a fraud. Told by the managers in the store AT&T corporate has been dong the same thing to other small business applicants. They were bewildered as to why. I asked Maria to refund my money. Dismissively she instructed me to get it through my own bank. Store Manager Angel was able to refund my money. I called AT&T Corporate Offices in Texas. Make a formal complaint specifying all these events. Told "a case will be opened" and "a representative will be in contact with (me)". That was a month ago. No communication at all. Kudos to the Derby, CT AT&T store for trying everything they could after 4 visits on my part to work out my problems. If I could, I would leave the absolute worst rating for AT&T Corporate. To be very clear: AT&T CORPORATE HAS NO INTEREST IN WORKING WITH LOCAL SMALL BUSINESS. I ADVISE ALL LOCAL SMALL BUSINESS OWNERS TO USE ANOTHER CARRIER.
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November 2022 by Adam Davis
AT&T store. Orange Connecticut. Fast and friendly customer service. Got everything we needed accomplished and under 15 minutes.
