Mattress Firm Old Saybrook is committed to helping customers find the best sleep solutions. The store employs knowledgeable and friendly Sleep Experts® who spend over 200 hours training to understand mattresses, bedding, and sleep essentials. Customers consistently praise the staff for their patience, attentiveness, and willingness to listen to individual needs. Many reviews highlight the personalized service provided by salespeople like Steven and Norman, who take the time to explain differences between brands and materials, respecting budgets and preferences. Customers appreciate the store’s wide selection of top brands, including Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®. The store offers confidence in their purchases through the Love Your Mattress Guarantee®, competitive prices, and flexible delivery options. Additionally, the store provides a 120 Night Sleep Trial® to ensure satisfaction with the chosen mattress. Clients often mention the extra effort made by staff, such as measuring for pillows and helping with adjustable bases, which enhances their overall experience. Many customers have shopped here for years and continue to return, citing consistent positive experiences. Overall, Mattress Firm Old Saybrook is highly recommended for its expert advice, excellent customer service, and dedication to helping each customer find the perfect sleep solution.
Sales rep CJ was great. Knowledgeable and helpful. Excellent selection of mattresses on sale for Black Friday. Easy to try out as many as you like.
November 2025
CJ at Mattress Firm in Old Saybrook Ct was fabulous in showing us the best options! His patience and thoroughness was perfect and we completed the sale quickly! Highly recommend CJ and this store!
October 2025
We were well served by CJ. Thank you for your professional and helpful knowledge.
