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June 2024 by Renee Giangrasso
Excellent support by the staff on finding my items and getting my CVS app to work.
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June 2024 by Lauren Samok
The pharmacy has a lot to do in order to build a better reputation and relationships for customers and patients. The pharmacy technician who helped me yesterday was nothing short of disrespectful towards customers. She shouldn’t be allowed to deal with people.
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June 2024 by Lynn Kashanski
Just went to dr up pharmacy and the guy that waited on us was so rude! Kept interrupting us and had a really bad attitude. His name is Jason, going to call corporate. At my business if anyone ever behaved like him they were fired.
Old Saybrook.
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May 2024 by John L
With the volume this CVS does I have been reluctant to share my negative experiences but no longer - this store needs help and it's employees need a reminder that the people coming there wish they didnt have to, wish they were not picking up medication for health issues. This review is also provided for the pharmacist who asked for SPECIFICS when i decided to complain in-person today Saturday May 18, 2024.
Overall SPECIFICS: I have stood in the LONG lines with other "regulars" most of whom are older, and have visable health issues; many with little to no technology skills, who rely on the person behind the counter. I have listened and watched pharmacy staff treat people as if they are doing them some kind of favor, many are already annoyed before a person even speaks; staff has been short, immediately dismissive, looking to prove someone wrong; lastly both through observations and personal experiences, staff here are not helpful unless pushed to be.
For myself I do everything i can beforehand so I can just go in, pick up, and leave. That is untill I decided two days in a row to use the drive through where Jason resides - condescending, short, annoyed, unhelpful - which is why I decided to come in to talk with the head pharmacist, and her annoyed reaction told me all I needed to know...
For my "SPECIFICS" i will use two VERY BUSY CVS's where I am not a regular - Anaheim CA and Georgetwon DC to explain the difference from Old Saybrook. Both of these CVS's staff worked with me to get my needed medications even though it was sent to the wrong CVS; they worked to ensure I had enough meds for my trip even factoring in potential travel delays; they also went to bat for me to get meds paid through my insurance - In CA and DC I DID NOT ASK FOR THIS - THEY JUST DID IT. Specifically my "HOME" CVS in Old Saybrook only wanted to prove my doctor sent the prescription to the wrong place and sent me away; my "HOME" CVS in Old Saybrook didnt even blink to help but instead had me pay $45 instead of $5
For years I have given this CVS a pass because it is overwhelmed but not anymore
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May 2024 by Mel Chadwick
They Take forever here.. this needs to be the worst cvs! Corporate needs to investigate
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April 2024 by Charles Athenian
The pharmacy gets really busy. But they do a good job addressing people's needs.
I believe they do the best they can. I'm satisfied with their service
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February 2024 by William Boughton
This store is mis-managed and extremely rude to customers, particularly the pharmacy who have no consideration for people, who may be Iill, waiting for prescriptions. I will never use this store again.
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February 2024 by Fred Carstensen
CVS Pharmacy NEVER answers the phone. A critical prescription has been “in process” for three days but there is no way to find out what the hold up is. Called the main store and told me to come in or find a new pharmacy!!!!!
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February 2024 by Howard G.
Hard to believe how bad these folks are. Went to pick up a prescription for Paxlovid, the standard treatment for COVID. It's common knowledge that it's available for free to seniors on Medicare. They charged me 1400. They claim never to have heard of any program of under which this medicine is distributed for free. If you get COVID, don't go to this pharmacy. Howard G.
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January 2024 by frank jolly
Enjoyable
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January 2024 by tom kelly
I am a post surgical patient and my doctor call in a prescription due to complications. My wife rushed to the store to find they did not have the prescription ready and would not help. When she asked about the doctor calling in my wife was told “take it up with corporate”. Rochelle was the person who did not care on Christmas Eve.
Never again will I buy anything from CVS.
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January 2024 by MM
This CVS deserves zero stars. Probably the worst pharmacy I've been to. The costumer service is weak. Every time I go there the employees are miserable and not helpful. It's like pulling teeth trying to get your questions answered.
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January 2024 by Jennifer L.
I'd give you zero stars but that's not an option unfortunately. Kudos to you your reputation proceeds you. Now I know why my child pediatrician advises against filling prescriptions at the OLD Saybrook CVS. I stood in line for 10 minutes only to get to get to the counter to have the associate not be able to find my child's prescription. She sent me to another counter to look into the prescription, but the other woman couldn't find her prescription either. It took her several attempts to locate it at which point I had already called the doctor's office and it was called in at 5:37 it was 5:50 pm. I was told it would take 10 to 15 minutes to fill my child's prescription. At 6:25 my nine-year-old old's prescription still wasn't filled. I stood back in line to see what the problem was. I was told by the woman at the counter, that " the prescription was in production". She scribbles my daughter's name in a piece of paper. 6:45pm my child's name was called. The pharmacist said " amoxicillin was out of stock". I asked "why did it take so long for me to be told that the prescription was out of stock" ? She said that " I have 2000 prescriptions ahead of her & l'm doing the best I can". I said, " don't children's prescriptions and the elderly get preference? She said "it's a first come first serve basis". To that I say there wasn't 2000 people waiting in the CVS. WTF are you kidding me! Thank goodness that the doctor's office could call in the prescription for my child to another pharmacy before they closed without a minute to spare! Never will I ever step foot in that CVS again. Hire more competent people, better managers, pay more. CVS do better! Thank you WALGREENS for expediting the prescription!!!!
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December 2023 by Jeffrey Urban
Thank you pharmacists.
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December 2023 by Christiana Barabe
This is pharmacy specific, the store in general is nice. My vaccine appointment was cancelled 4 times, each time 2-3 minutes before my scheduled appointment time, after receiving the usual “check in for your appointment” texts just moments before. When I asked a pharmacist why this keeps happening I was told “we don’t have that here” and then “also I’m the only one here.” Seek other locations if you need a vaccination of any sort, this pharmacy has given me trouble so many times for a variety of reasons at this point. The ladies who work at the front of the store are always lovely.
