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November 2023 by Ridley D.
Absolutely outrageous. This is the third time an appointment was canceled to get flu and Covid shots. Did not bother to contact me, so instead, I show up after a 15 minute drive. After telling the woman that this is the third time, she said, well, you should go somewhere else. Absolutely the worst customer service of any CVS I have ever been to. Appalling.
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November 2023 by Thomas R.
Absolutely terrible experience. Rudest pharmacy workers to ever exist. Not one brain cell between all the workers behind the counter.
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October 2023 by Michele C.
Worst pharmacy and staff ever! Two years ago I had to move one of my sons scripts because they never kept it in stock. Now three weeks in a row they have drive thru closed due to staffing issues but there have been 4 people working. After receiving a text and app showing my prescription was ready I wait in line 40 minutes to be told they do t have it. And then told to get I. The other line for them to figure out why. When I said I'm not moving the person opened another register and ignored me. I'm done they have lost all my family's business. Woman in front of me was there last weekend waited 45 minutes in line and when it was lunch time they all walked away and left the people who had been in line over 45 minutes. Just walked away! Worst customer service ever!!!!
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August 2023 by Sean A.
Absolutely horrible service. It's as if conversing with an entitled angst teen exhibiting rude and belittling affectation, that is if you're lucky enough to not get hung up on.
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June 2023 by JoAnn T.
Go elsewhere have had awful experiences with this cvs. My whole family has been given the run around when picking up prescriptions. Why is this allowed
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June 2023 by Heather B.
PSA: Avoid CVS Old Saybrook for all prescription medications. Our son needed pain medication after an ENT surgery. We were told his scrip needed more time and to come back in 20 mins then told it was on back order and out of stock. After panicking and calling around to other pharmacies we were able to locate the medication. After calling the on call doctor and getting the script transferred to a sister store. The sister CVS store called and told us that the Old Saybrook store had filled the scrip. When picking up they said they had been short staffed. WTF..... 3x is the charm for this gal, I am done.Yelp 1 start ratings for the last 6 years.
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March 2023 by Halley R.
I have never come to fill medication at this pharmacy and not had an issue. To make it worse, the pharmacy staff has no concept of customer service and make it seem as if the issues are the customer's fault. They have created delays in filling medications for my children (more than once!) due to information they had wrong on their end. They have also sent me to outside locations, having me travel a distance to where my medication was supposed to be ready, only to hear from that CVS that the Saybrook location didn't follow any policy and the other location had no information about the script I was told was ready for me. I transferred my prescriptions to the Clinton location some time ago and the service and competency is exponentially better than in Old Saybrook. It's worth driving a little farther. Yesterday, I took a chance and asked our pediatrician to send a script to Saybrook, figuring I hadn't been there in some time and was in the area. Sure enough, CVS Saybrook messed it up again! Save your time and don't go there.I do want to add- the retail staff up front are lovely. No issues there. :)
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September 2022 by Mike Cole
Pharmacy in Old Saybrook, CT is terribly understaffed, which just makes for the worst service ever. Long waits in the drive thru, in store, and when calling for pharmacist. Today two cars in front of me bailed on the drive through, so it only took 45 min instead of an hour. With the cost of medication one would think CVS could afford to adequately staff their pharmacy. This is the first time I checked the reviews, and guess I’m not surprised by the other comments and 1 star ratings. I’m definitely going elsewhere.
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September 2022 by Michael C.
Pharmacy is terribly understaffed, which just makes for the worst service ever. Long waits in the drive thru, in store, and when calling for pharmacist. Today two cars in front of me bailed on the drive through, so it only took 45 min instead of an hour. With the cost of medication one would think CVS could afford to adequately staff their pharmacy. This is the first time I checked the reviews, and guess I'm not surprised by the other comments and 1 star ratings. I'm definitely going elsewhere.
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June 2022 by Mallory P.
The worst pharmacy on the shoreline. They claim they never receive your prescriptions and magically when you complain the script happens to appear. The pharmacists on site isn't here to help but rather to argue. She seems so frustrated to be working here and would rather focus on transactional items as opposed to actually helping people. The minute I complained my child's pediatrician was quick to rectify and even resubmitted in the system. Then somehow the script showed up in her systems. Go somewhere else. Anywhere else.
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May 2022 by Gabby W.
i thought the cvs in boulder colorado was bad... has them beat. called six times in hopes it wasn't the telephone teller and just something on my half. "Press one for all calls about prescriptions" pressed one... repeated same message to me. told them i wanted to speak to a representative, brought me to the damn covid questions line. I don't have a car right now, and i'm trying to pick up wisdom tooth medication and don't want to WALK all the way there to be told nothings ready (pretty classic CVS move i have learned) and this was just the last thing i needed. Adopt the same service middletown has or maybe when people press one or very audibly speak what they need including numbers, it should transfer them to the right line. the fact i am living here this summer and have to go to this pharmacy the entire time makes me want to bang my head against a wall
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February 2021 by Phillip Kukta
Wanna waist an hour of your time ? Go wait in the drive through pharmacy pickup , then once you’ve finally got to the window they will tell you to go back through the line because your meds aren’t ready. It’s a fun time , cvs pharmacy sucks , bring back private pharmacy’s
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September 2020 by Barbara C.
The worst run pharmacy ever. Not enough staff. They don't answer the phone's phone ; the drive thru can be a 15-20 wait and 1/2 the time they are out of basic prescriptions. Stop and Shop and Walmart are million times better.
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August 2020 by Jennifer S.
CVS Old Saybrook, has the WORST customer service!There is one good pharmacist, in the bunch-Laura. She is polite, often busy, but helpful. A newer pharmacist, is just terrible! I've spoken to her on the phone several times. Each time, she doesn't listen & talks over me. She is never able to help me, with any concerns or questions. Today I was prompted to write this review because I tried calling to refill a script. I was on hold for 29 min, 14 sec. At about midpoint, on hold, I had to run out. Since I was passing by cvs, figured I'd go in. I stood in line-while on hold & WATCHED the pharmacist disconnect my call without answering! WTH??? When it was my turn, I told the grungy, impolite young man, that I had just been hung up on, after being on hold for so long. I said, "that's really poor customer service". He stared thru me & asked if I had something to pick up. (????) Sure. I told him to scan my cvs code, on my app. He didn't want to. Wanted my name. Why do I have the app, if you don't even utilize it? I think customer service, continues to go downhill here. It's very disappointing. I otherwise, enjoy shopping at cvs. I think it may be time for a new pharmacy. Wish they'd start caring about customers....
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July 2020 by Cynthia M.
The "store" part of this CVS is fine. Well stocked. Helpful staff. Clean. Terrific ! The pharmacy is an utter disaster. I have NEVER gotten a prescription filled without a hassle (and I have CVS prescription insurance). I had to return four times to get a simple prescription filled. And guess what-- they said they didn't have time to process it when I went back for a FIFTH visit. "I don't know, this is the first time I see this," is what the woman said. Come back in 20 minutes. The staff is rude and uncaring. Customer service? No such thing. If it was possible to give NO STARS I would. I have never bothered to write a review of any business before but this place really should either be taken-over by a new owner or closed. They are a menace to public health. I see I am not alone in this perspective.