-
September 2023 by Sue S
Have been there a number of times for a pedi. The atmosphere is lovely. This time, and I am not sure why, as it wasn't busy, it was the fastest pedi (30 min).
-
July 2023 by Aminah Bint Wahb
Atrocity customer service, greedy, lacking in professionalism and skill/quality.I cannot advise you any further! DO NOT get anything done at this nail salon.The new manager, older woman who is NOT Mimi, is extremely rude, disrespectful, and aggressive. She genuinely scolded me for not tipping into the massage jar. A man very kindly gave me a massage while I was waiting for my pedicure to dry. It is rude to ask for a tip especially considering the blatant fact that I had already tipped my pedicurist generously. Very cold woman. She is also extremely aggressive when performing any nail work. One time I told her, please be more gentle, it is painful when you are filing this hard. She does not listen. She continues filing away rapidly while staring off into the distance. This woman does not care about the customer or the service she is providing.The owner, younger woman, continuously oversees this behavior also and refuses to do anything about it. On all occasions described in the review the owner lady has witnessed the behavior and proceeded to do nothing about it.Do yourself a massive favor. Get your nails done elsewhere.
-
July 2023 by Ash Yanyac
Clean, excellent work, and everyone is super friendly. I love the massage after the pedicure (depending on which pedicure you get). The only place I will go, consistency is key and Cozy Nails is always good.
-
July 2023 by Shae McMunn
bleeding on four of my fingers, very rough do not recommend.
-
March 2023 by Paige Esposito
I was a walk in client for eye brow wax and a manicure .The eye brow wax went well and the tech did a beautiful job on my brows , the manicure though felt extremely rushed . She barely did anything with my cuticles , filing , cleaning the nail up etc . No hot towels or anything . I wouldn’t have minded paying for that as an upgrade either. . Before painting nails she asked if I wanted to pay first weird … but whatever . She painted the nails and had me go and dry them . They looked alright , I did tip well I always do and I appreciated being taken in last minute. I get to my car and my thumb nail all the paint had peeled off and back . I won’t be returning poor quality service. The photo included is the second I got into my car .Services: Waxing
-
January 2023 by Bailey S.
This is a very rude nail salon, I have never had such a bad experience. I did not have an appointment and they were rude to me and several other people that did not. I waited a little which was fine and then my pedicure was very rushed, they should have just told me they were booked. I would have been more than happy to tip 20% but they don't allow you to tip on credit cards. I did have a couple dollars which I threw into a tip jar they had because at least I felt like I would be helping the staff even if I couldn't leave as much as I wanted. As I was about to leave, a woman up front stopped me; I thought she was asking if I had paid the bill but she was demanding to know if I had tipped. I told her I could not tip on my card but I threw some cash into the tip jar and she went on to berate me in front of a full house of customers and ask me how much I left. She was trying to get me to put a separate tip charge on my card which I wouldn't do it was extremely awkward and embarrassing especially when I would've been more than happy to leave a tip on my card like any normal business. It was the strangest and most embarrassing experience that I have ever had from someone in a nail salon, or any service industry! I would never go back after my treatment there.
-
December 2022 by Jessica Pilcher
I have had back massages here in the past so was excited to go again after a few years. This time, it was great but at the end of the massage when I was sitting up the masseuse did a stretching move that hurt my shoulder and after a week it still hurts.Also had my gel nail polish removed for $10 (which I think is a good price for the effort and time it takes to remove). However, after a couple weeks I have realized that not all the polish was removed - there is still polish on every single nail almost. I would have gladly paid more to have the job done right.I am still rating Cosi with 5 stars because I plan to go back, and also had an Amazing foot massage, but will make sure to tell them about my shoulder and also perhaps about the gel removal. Also, since I bought a gift certificate, I will need to find a new gift or tell my friend to make sure to be careful at the end.Service: Back massages
-
December 2022 by Louisa Brennan
Cozy Nails is awesome. The place is immaculate. People are friendly and I am always extremely satisfied with my nails.
-
November 2022 by Anne B.
My favorite nail salon on the shoreline- clean and bright and they always do a careful, unhurried job on my pedicure. Spring for the one that includes the chair massage- it's the unsung hero. For brow shaping, ask for Mimi. She's excellent.
-
October 2022 by Victoria Brodeur
My go to for my Brazilian wax appointments! Cozy always makes me feel super comfortable. I set regular appointments, and they are always so accommodating in scheduling!
-
October 2022 by margot gometz
My nails have been broken for weeks after going
-
October 2022 by Alexia B.
I got a new set of tips with the dip color I believe. Tbh, I had no idea what they were doing, it wasn’t what I asked for, but I guess what I had wanted they did not do there. But a new set of tips cost the same, but they don’t do fills. You have to get a new $60 set each time. But why I gave 2 stars was because the very next day they started cracking. I called and asked about it and was told to come in. So I made the trip there to only be told that they didn’t see any cracks and my nails were fine…it’s been three days now and I have cracks all over the place. I am frustrated and disappointed. Do I call and ask again only to be told it’s fine? I am going to try another place who can better explain what they are doing and has better quality that doesn’t crack immediately.Edit: changed to one star because I went somewhere else that did a 100% better job, got a massage, and they took the time to explain when they were doing. Even had to work at a farm the next day. I wore gloves, but no cracks and they look 10x’s better than before when cozy nails did my nails a week ago. Needless to say I won’t be going back to cozy nails.Service: Dip powder
-
September 2022 by Holly L.
My pricey pedicure chipped by the next day. The man giving the chair massage was rough and it caused a lot of discomfort.
-
August 2022 by Shay “Sluggo” Winslow
Staff are wonderful and extremely nice! I suffer from fainting spells due to a condition I have, and I happened to faint in the nail studio today. The staff were extremely professional and helpful in getting me through it and treated me with great respect during a very vulnerable moment!Outside of that, my nails came out perfect! She listened to exactly what I wanted and they came out beautiful! I will definitely be going back! :)Service: Acrylic nails
-
August 2022 by Natalie Nagy
Best spa pedicure in CT!! Wonderful staff, SUPER CLEAN work areas, everything is autoclaved, love it. Plus you get a free chair massage with spa treatments..omg!! I could not ask for anything more!!
