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October 2024 by Erin Fox
This is the worst Big Y around as far as customer service.
I have had several negative experiences here, including overhearing the stock associates using profanity and saying negative things about our country's military service members on the sales floor.
However, the customer service in the deli is horrendous. It takes FOREVER to get two simple items. The communication is very poor and customer service is not a priority. When I asked for help today because my young son was at the end of rope with the length of the shopping trip already, I actually got told "no" and that they were "too busy".
30 minutes is too long to wait for turkey and chicken salad. Management needs to step in and support team members who are struggling to complete their job duties in a proficient and timely manner--as well as train their staff about the correct ways to speak to customers and support their fellow team members when they are clearly struggling. Taking out their stress on customers is not a good look.
I do not care about the convenient location any more, I will be shopping elsewhere from now on.
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October 2024 by mark eltzholtz
The best supermarket chain out there
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September 2024 by Daniyal Zaheer
Brittany from the flower section was great help!! Thank you
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August 2024 by UTC7513 UTR7513
there seafood to go is amazing. I highly recommend fish n chips y'all
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August 2024 by Tom Dowler
Very friendly employees are always willing to help or just smile
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August 2024 by Dana A.
Good seafood
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August 2024 by Catherine Deitelbaum
A very high end supermarket with friendly staff, prepared food section and efficient pharmacy
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July 2024 by Patricia McGlynn
Big Y is my favorite store either in Avon or Westbrook.
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June 2024 by Brett g
Horrible experience over memorial day weekend. I arrived here at 7am on Sautrday looking to buy the FRESH $1.99 St. Louis style ribs. However, the butcher said they were hardly sent any ribs and they were already sold out. I went to sams club and they had tons. I won't waste my time here anymore.
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June 2024 by Tracey Morin
I just got my sons prom date their flowers from here.
They are so much better and prettier than the other girls who got them from STOP n SHOP.. big difference and the girl in the floral dept. was amazing.
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May 2024 by Mark
Why is big y so expensive? Went to store today and left for shop rite in clinton did a big shopping saved about 90.00 dollars compared to big y .
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April 2024 by Nick Marchese
Great service shopping was easy as 123 Clean store
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April 2024 by William D.
Excellent quality and service! Very clean store!...love their specials!?
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April 2024 by Rosário Costa
Excellence in the variety of products
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March 2024 by Dean P
I read some of the negative reviews, and I questioned if I really want to shop here. I consider myself to be a fairly critical person.The store was neat, well stocked, and the help was very friendly. I will be back soonDp
