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“Carrie Giuliano and the service team made my first experience with Grossman's a great experience. Not only did they take extremely great care of my truck, but I left knowing I made a friend. Thanks”
“This is my 2nd review. Couldn't figure out how to create a new one. Nonetheless, I am back at Old Saybrook Kia for my scheduled appt. It's Aug 30, 2024. I walked in there this morning expecting one thing and got another. I was so floored and had become frustrated with my Convo with Steve in service. This wonderful, fine young man was professional, he listened but must importantly he was empathetic to my concern. I was amazed with his impeccable customer service skills, AGAIN. I am big on customer service and how i speak with and treat others matters to me. I have never experienced this kind of customer service from all sides of the company. I wish all of my friends and family could have the service they provide here at Old Saybrook of Kia. Mariah too, just as sweet and calm as a button. As long as we exist in the same state, I will always use Kia of Old Saybrook...regardless of my car make and model. I already have two friends that are making appts. HIGHLY RECOMMENDED!!!
Approx 3 weeks ago...
I was with an excellent dealership for servicing my car and they sold the business. I googled old saybrook and decided to give them a try. I phoned and spoke with (gorgeous) Alex. The customer svc, just over the phone, reeled be in. He immediately made an appt with me as i was concerned about my car burning oil. Long to short story. I trust my car is back in good hands. I travel quite a bit and needed to have my car serviced before another 15 hr drive. Again they squeezed me in last minute same day. Spoke with Mariah who was sweet and empathetic to my situation. Upon my arrival today, I met with Steve, I believe that's his name another very fine blue eyed gentleman. Steve was all about making sure to prioritize the needs of my car and most importantly making it as affordable for me as possible. I am a loyal customer to companies who are loyal to me. I do not want to be taken advantage of monetarily and I want complete transparency. I'm so thrilled I've found them and they are not close to my home but the drive is so well worth it! Thanks again, Alex, Mariah, Steve and there's another young man with dark hair looks native American. Sorry didnt get your name but you were awesome too. And it's my Birthday...oh well at least I'm doing something useful and mandatory.”
“We dealt with Ateeb Misra and Aaron( sorry do not remember last name). Ateeb was a great salesman, no high pressure. My husband and I knew which car we wanted and Ateeb had the car waiting. He greeted us at the door and told us everything we needed to know about the car. We went for a test drive and fell in love. The finance person was not there but Aaron stepped in and found us a great rate and walked us through the paperwork, even though the toner exploded in his printer, he struggled thru and got everything done. Paperwork signed and car driven home.
The big surprise was Ateeb calling 2 days later to see if we were loving the car and I can say we will be back and send anyone we know to your car company.
Thanks Ateeb and Aaron!!”
“My Dad has been going their his entire life. The mechanics are very intelligent and don't rake you over the coals. Family runs the business with the 2 brothers as the mechanics and the office manager is the secretary. They fix what's wrong and tell you what your vehicle needs and the cost of repair before starting the job. They're busy, and you need to schedule an appointment because they're booked solid. Although if it's an emergency, they will work you in if you leave your car there so they can fit your car in between their scheduled appointments. They're very well known, and when you ask someone where they take their car it 9x out of 10, Roots. Nice group of people, polite, and will go over everything that needs to be done to your car. I feel my car is in the right hands when I leave my car here. I am always pleased with them every time I've gone to them.”
7:30AM - 7PM
901 Boston Post Rd, Old Saybrook
Auto Repair
“Needed a quick tire repair before heading out on a trip. Called and they were able to get me right in. Great guys that day - excellent service. Would recommend this shop for sure.”
“My husband and I use Lou for all our personal and business vehicle repairs / improvements (let's just say there have been more than a hand-full). Honest, fair, quality workmanship. We recommend Lou to all our friends and family, wouldn't go anywhere else!Services: Painting”
8AM - 5PM
1627 Boston Post Rd, Old Saybrook
Auto Repair
“This is the place to get a transmission repaired; Prices was right, highly skilled, and profession team. We have a GMC Acadia, 170K, with that 6 speed transmission that begins to shudder. We brought it there, and coming out the Acadia runs so smoothly! Thank you ! We will bring it back to them for maintenance.”
“My "go to" for any and all maintenance needed on my vehicle. I live clear across the country but have a vehicle back in my hometown of CT. Jim provides exceptional customer service and the shop is thorough.”
“I bring them my tough problems and they never disappoint. They recently worked on my Motor Home to fix some items and do a general safety check. I feel a lot more confident knowing I should have no issues this driving season.”
“Iam very pleased with pro performance and the work that they do. Both Lou and Chelsea are very professional,willing to work with you in keeping your vehicle on the road and safe. Lou is a great mechanic and takes the time to explain what is being done answering any questions you may have. Chelsea does a fantastic job with paper work and I love the fact that a estimate of work to be done is always available .Pro Performance is a great garage reasonably priced and a pleasure to do business with. I highly recommend Pro Performance of Old Saybrook!”
“I had some problems with my brake system and these guys were the only ones for miles around that would even look at my vehicle. They looked over my brakes, did a thorough diagnostic, and though problem wasn’t fixed (I need to go to Ford dealership), I found out what the problem was. The two guys were friendly, very helpful, and I didn’t get charged either! If I lived here, this is where I’d take my car for repairs, for sure. Thanks, guys!”
“Service Department was top-notch as always: took care of my vehicle in every way necessary to keep me safe on the roads. Very friendly and professional in all respects.”
“Excellent Tire Installation and Alignment.
the Audi Dealer and a repair facility couldn’t get a passing alignment on my Audi A4. Went to Denvir for tires. Got fair pricing and a passing alignment both times I bought tires there. I get my scheduled servicing there for about 1/2 the cost of going to an Audi dealership. Highly recommend.”
“Shoreline Hyundai is a 5 star in my book. Service was easy to schedule and fast return. I am not happy with the phone service lately goes to voice mail more than I like.”
“AAA said Mal’s would be there in 5 hours. Before I was off the phone with them Johnny called and said he would be there in 10 minutes and he was. Got the car on the truck and to the dealership I needed to go to in 30 minutes. Johnny was super cool, Definitely call these guys. They have a brand new articulating rig and got my all wheel drive Volvo out and on the road with dollies fast. A+”
“Service was prompt, friendly, and very courteous.
I’m working in the area but live an hour west of this location.
I’ll be planning my next service around my work schedule so I can come back.”
8:30AM - 7PM
319 Middlesex Turnpike, Old Saybrook
Auto Repair
“Recently bought my lease from VW OS Jason and Dean were extremely accommodating as well as the entire dealership. Definitely will be back for my next car… great deals, great people and fast service
Thank you again!!!!”
“Kenny and Chuck are the best!They are honest and do not try to oversell services that are not necessary or needed.They are true professionalsI have used Adelmann's Service since 1991, and have no complaints whatsoever.Services: Electrical repair”
“Called about a issue with the rpm fluttering with my Mercedes Benz c300, initially I thought it was the spark plugs or something else I’m not too well educated on cars. so when I took it in I was clueless but they educated me and told me about the car and what kinda issue would cause it to do that, they came to a conclusion that it had to do with the transmission! I’ll be taking it to another shop they referred absolutely recommended these guys and girls know more information then the actual dealerships!!”
7AM - 6PM
Old Saybrook
Auto Repair
“So pleased with our transaction with East Coast! Extremely friendly, work was done very promptly. I'd highly recommend this company to anyone needing auto glass replacement.”
“The manager is great he’s always on there floor helping customers,greed every one with a smile I love to visit this store even if it take me a good hour to get there .”
8AM - 5PM
300 Middlesex Ave, Old Saybrook
Auto Repair
“I brought my truck in and the repair turned out to be more extensive than anticipated. The team worked with me through the process and were able to get the issue resolved as well as kept me up to date throughout the repair.”
7AM - 5PM
Old Saybrook
Auto Repair
“Very impressed by the Nissan facility! Sarah and the staff we worked with were all professional and attentive. The showroom was immaculate as was the service dept.!Purchased a 2023 Pathfinder and happy to give this dealer 5 stars!”
“I have bought many of new vehicles and this is the first time at Vachon GMC. They were so nice to deal with no pressure at all. Everyone there is so happy which says a lot about the place of business on how they are treated by their boss. I highly recommend them. You will not be sorry.”
“I am incredibly pleased with my experience at VW Old Saybrook. Once I submitted a request online to view a vehicle, someone contacted me swiftly, and they were able to schedule me in for a test drive the following day.
My representative, Gabriel, was incredibly welcoming as soon as I arrived. He greeted me with a smile, and was patient through the entire process. He was new to the business and working through his training, so I was able to meet other sales representatives along the way. Everyone at this business is incredibly kind, accommodating, and incredibly knowledgeable.
I fell in love with a Tiguan, and needed to trade-in a Jeep that I had leased from another business. There were some complications with my previous lease with the Jeep, and Sam P was amazing. I was a bit stressed with this issue, however Sam eased my mind, explained step-by-step what I needed to do to end my lease, and I left the dealership feeling confident.
The leasing consultant, Laurie, was very kind and walked me through all of the features of my new car, alongside Gabriel who gave me a tour of all of the features in the vehicle.
Dean who manages the finance department was very helpful, and ensured that I got the best deal. He quickly sorted out my registration and lease agreement - the entire process was virtually painless.
Gabriel and team were all great, and I happily left the lot with a beautiful new car. Thank you Gabriel for all of your help, guidance, and commitment to understanding my needs!!
I highly recommend VW Old Saybrook. The energy of the dealership was great, low stress, and welcoming.
Thank you all for making my experience so great!!”
“My first experience with Kia of Old Saybrook was at the beginning of the year when a snow plow hit my Kia and paid to get it repaired. I went to the service department and they took care of it immediately, made the repairs, and all was good to go. When it was time for me to purchase a new car this month, I was lucky enough to work with Evan Roof, my salesperson. Evan was great to work with, very knowledgeable, friendly, no pushing or stress. While I had to wait for the car to make it to CT, I would get follow up phone calls to keep me in the loop. So I must say that everyone I worked with at this dealership, from Service to Sales to Finance was exceptional. The atmosphere at this dealership is great, just all around nice people. When I went to pick up my new Kia Soul, Evan was waiting for me, explained everything in detail, and I was not rushed. Jordan was great in answering any additional questions I had. Hopefully I will not need a new car soon, but if I do, I will only consider Kia of Old Saybrook :-)”
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“My husband and I noticed our car shaking on our drive from NY to MA and serendipitously stumbled upon Oceanside Auto when we pulled off the highway to see what was going on. Even though they had just closed up for the day, Caleb and Joe took the time to check out our car and help us. We were back on the road within the hour! They were our lifesavers. Thank you!!”