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August 2024 by Kris Clemmons
I'm always getting different answers to questions I have. It's ridiculous
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October 2023 by Will Boller
Terrible. Took 6-7 trips to get a single medicine. They were unexpectedly closed one day, med not in stock one day, only half of a months supply, and I was going to be forced to pay two co-pays vice one. On three occasions, the doctor didn't do something right on their end. As a doctor, I know a decent pharmacist will make a call to the Dr's office and sort it out quickly to make sure the correction goes through, but three times they made us leave and call the doctor's office. Ridiculous. Will have meds sent elsewhere in the future even though we live in Old Lyme and it's the local option
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August 2023 by Maddie Gordon
The store staff is incredibly rude. Go to the Walgreens in Deep River if you live in the Lyme area.
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September 2022 by Constance Ross
I have come to lose complete faith in Walgreens Pharmacy in Old Lyme in the past couple of months. I recently came home with a prescription to find they gave me 9 pills; not the 90 pills that it should have been. Called them about this and was told I could come get the rest and would not be charged. When I went to get the rest I was told by the pharmacist that because of insurance they had to charge me again but would give me a store voucher. Ridiculous! I checked my other 2 prescriptions and they were short as well. Not once was I told I was given a partial fill. Today was last straw. I checked the total number of pills per bottle label before paying. Sure enough only 77 pulls. The pharmacist took it saying she would fill the full 90. New label says 90. I counted the pills once home and she only gave me 86. I understand they are struggling with a shortage of pharmacists but this is unacceptable. I will be changing pharmacies tomorrow; and NOT to another Walgreens.
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August 2022 by Anne B.
Pharmacy is in a state of chaos. Perhaps understaffed or poorly trained. Took 45 min to be taken care of (was third in line when first arrived) when only getting COVID test kits (which had to have prescription labels added as they were covered under Medicare.) People were served by pharmacist out of order which added to others' and my frustration. Will avoid this pharmacy.
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February 2022 by Ryan Maas
Scheduled a vaccination appointment for 6pm tonight, but the store closed 2 hours earlier than posted online without informing me. Wasted my time driving there.
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December 2021 by Ruth E.
In these pandemic times it is sometimes hard to make a store work well. Especially because staff shortages are affecting everyone and everything. You can clearly tell that this Walgreens is affected, too, but the few employees that are there are trying hard to be friendly and efficient. True, wait times at the pharmacy have increased a lot, but let's give people a break. They are just as stressed out as most of us are right now. Hopefully at some point in the not too distant future things will change to the better and service will speed up again!
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January 2021 by Helen K.
Worst managed store anywhere. Pharmacy is terrible. Curbside says store is closed when they don't feel like doing it. Out of stock on many items.
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January 2021 by Angela D.
Just went in and Scott the Pharmacist couldn't have been more kind and helpful. I went to CVS in Old Saybrook first and the pharmacist there was very aloof and clearly wanted to end our conversation as soon as possible, she even directed me to the wrong part of the store. So instead I went here remembering Scott from about a year ago when he helped me and as I had hoped he was incredibly nice, answered all my questions and I didn't feel rushed at all. He even brought me to the aisle and handed me everything I needed. Thank you Scott I appreciate your kindness and love for your job and the people.
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October 2020 by Beautytreatz S.
This pharmacy used to be great - now the worse ever - no communication even though I am signed up for text alerts . Each month there is an issue I am now switching to another pharmacy. The lack of effort is beyond .
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September 2020 by Eileen R.
I've always found the staff at Walgreens to be very kind and incredibly helpful. I'm surprised to read bad reviews ...
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September 2020 by Carrie Legein
For the last three years, I have had nothing but a horrible experience with Scott and his staff. I can never get him or a technician to properly run an insurance card or use a copay card for branded medication that I need to take. I am forced to always go to another pharmacy till fill my scripts. I should not have to beg a pharmacist to call insurance card on back to fill order when they run into an issue. That’s their job. Pathetic that I can’t count on my hometown pharmacy to fill scripts and provide great customer service. Will never walk in that pharmacy again.
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August 2020 by ted childs
I have been going to the Walgreens in Old Lyme for over 8 years; and have had the best customer experience out of any store I go to - most notably the pharmacy. At one point I still stayed with this pharmacy when I was living 3 towns away due to Scott, Sharon, Lopa and Diane’s interaction with me. This team of four is the epitome of a pharmacist and customer relationship. I was very close to leaving Walgreens during the transition from Rite Aide; as I was so frustrated with its phone line refill system constantly giving wrong information. Yet, for over 5 months I would call Scott, Sharon and Lopa to sort it out and they did with a smile and great attitude. Once again, this week Scott helped me and worked with my insurance company to make things right. Thanks Guys! Ted ChildsOld Lyme, CT
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May 2020 by G W.
Messed up card order, but that is not where the story ends. Rude customer service, but Walgreens is a good place. I have faith in the Walgreens industry. You can beat CVS! Keep working!
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April 2020 by Land P.
I went to Walgreens, in Old Lyme, CT 06371 today (4/22/20) and was confronted by a very rude person working at the front cash register. Obviously she was very poorly trained in how to be polite with customers. I was very surprised at this because the people that work in the pharmacy are wonderful to work with.
