-
January 2025 by Todd Nadeau
I went to ubreakifix in norwich ct , they were very polite and fixed my phone screen in a promptly time and it came out fantastic would highly recommend to anyone that need this kind of service
-
January 2025 by cwjoly
They were very professional & honest; they were genuinely disappointed when they couldn't fix my phone. I would definitely go here again if the need arises.
-
January 2025 by Brian Colwell
iPhone 12 battery needed to be replaced. They finished earlier than expected and now max capacity back to 100%. Pleasant and quick team. With 4 phones, 2 held (or not!) by teenagers, something’s bound to happen, and if it does, this is the place to go.
-
January 2025 by Dave Macri
Thomas was very helpful and my repair was completed when he said it would be. He even helped me out by installing a screen protector that I brought in with me. All conversations were friendly, courteous and professional. Would be glad to do business here again but hope I don't need to.
-
January 2025 by C M
Great service from Thomas. My Pixel 7 was repaired with an OEM screen the same day. I checked with two other repair shops and uBreakiFix was the only one that had the part in stock. Their price was $100 cheaper than what I was quoted at another shop.
I previously had a battery replacement on another device done at the Groton location (which has since closed) and the repair was similarly fast and reasonably priced.
-
December 2024 by Katie Sizer
Literally the worst establishment. Stay far away and go to the one down the street. Brought my phone in for a cracked back replacement. Had a friend pick the phone up and when I got it noticed immediately that there was a big white line running down the front screen. Called and was treated like I was lying since “they turn the phone on before calling their customer and enter the password in to ensure all features work properly” but I explained that’s impossible since the rep never asked for my code. I brought the phone another shop down the street just to get a diagnostic test since this company is so shady. He SHOWED US IN PERSON RIGHT AS WE WALKED IN all of their mistakes and lack of care. UBreakiFix used a machine to take the cracked backing off but the machine went through the battery and front screen which is causing the big white line. Also in the photos he showed us how dirty they left the phone which shortens the phones lifespan. I called uBreakiFix and explained that another company looked at their work and even sent the manager the photos showing the VERY poor work done by their company. I brought the phone back and they replaced the front screen . Got the phone and it wouldn’t hold the battery charge. Called them AGAIN since the only thing wrong upon the first drop off was the cracked backing and explained the battery is now screwed up. The NEW OWNER said I could bring it back but would have to pay for the “new issue”! I absolutely was not going to give them more money to fix their mistakes. I get it, mistakes happen but BE HONEST and own up to it.
-
December 2024 by Christian Hillyer
Best customer service in the state. If you don't choose uBreakiFix to handle all your device needs and repairs, then you're wrong.
-
December 2024 by Sunny Heart
Store has been closed for 3 hours with absolutely no response despite it claiming it's open.
-
December 2024 by Anthony Sutton
Big fan of this business. Been there twice and they take care of issues promptly and professionally and at great prices. Ten stars.
-
December 2024 by Sarah Langston
These guys are dumber than a bag of bricks.
-
December 2024 by Jamar Smith
Tom has great customer service
-
December 2024 by Rickey Smith
I went to 3 different stores to save all the info in my old phone with no luck. Then I went to your store, and the tech told me how easily he could fix the problem at a much cheaper price than quoted to me by 1 store. Thank you and I will DEFINITELY let my friends know about your business...👍👍👍
-
December 2024 by Robert Scholz
Horrible
-
December 2024 by Deborah Mason
Awesome job!! Phone works great thanks
-
December 2024 by Renee Bibeault
Tom the manager was knowledgeable and had my repairs done when he said he would. I asked that he only use maufacturer parts and he assured me that would be the case. I won't hesitate to go back should I have the need again.
