Superior Products is New England’s largest independently family-owned group of companies that serve the construction market. They offer a wide range of construction products, equipment, specialized services, and a knowledgeable team to help contractors and homeowners complete their projects quickly and efficiently. The business is well-regarded for its customer service, with staff who are ready to go the extra mile to assist clients. Customers appreciate the company's willingness to accommodate special requests, such as shipping tools from other stores at no extra cost. They also value the ease of rental and the quick, efficient service they receive, including straightforward refunds when plans change. For example, one customer praised how a simple phone call resulted in a full refund within seconds, highlighting their customer-first approach. However, some reviews mention challenges, particularly with equipment availability and product quality. One customer shared a negative experience with chainsaw rentals, noting that the supplied blades were not effective for heavy-duty work and overheated easily. Despite initial frustrations, the business responded positively by reaching out to resolve the issue and offering a refund, demonstrating their willingness to make things right and work with customers to ensure satisfaction. Overall, Superior Products is known for its extensive selection, dedicated service, and a team that is committed to customer satisfaction. While some equipment may require upgrades or adjustments, the company’s responsiveness and efforts to resolve issues make it a trusted resource for contractors and homeowners alike.
Great service. A mistake was made but they did their best to make it correct. Great people behind that service counter.
September 2023
Don't be treated inferior... go see the pros at Superior!
October 2021
Can not say enough about the professionalism and quality service from their lawnmower repair department. Not sure of his name, but squared away is an understatement.My mower looked detailed and ran flawlessly.I know where I'm taking my machines.
