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June 2024 by Rettewill
Two days ago, I purchased a whole rotisserie chicken from the prepared foods department @ your Norwich location. They are advertised as"Fresh to Table". I would normally have purchased a hot one, but you had sold out. My family have always enjoyed them for many years as a meat entree for diner and as an economical meal for later in the week for sandwiches, soups and salads. See pix. The sell by date is listed as 6/17/24-guided by that I made the $7.99 purchase. What a disappointment!
I broke of a leg to warm it in the microwave. I immediately noticed the chicken appeared to be dry and yellowed and overcooked. I decided to heat it on low and slowly in the microwave to be sure. I cut off other pieces and same result. There was no part of that chicken that I could enjoy. It was really terrible. It tasted rancid, it was dry. I was able to find something else in my house to eat, but what if I had nothing else or could afford nothing else? Many people are struggling to feed their families a healthy meal. Shop-Rite-do better. You're been a staple in our community since I was a teenager. I am now a "senior citizen." I have no idea what you did and how this chicken was even offered for sale, but please rethin your internal policy about what/how foods are selected for prepared foods sale to consumers.
You have to make a profit-totally get that, but when you appear to push the envelope to determine what is "consumable"-in your favor, rather than in the best interest of the consumer-you risk losing customers and ruining a family's budget. I will be asking for a refund, but I wanted post this for others who may ot have the resources to make a second choice.
Update-after returning the chicken, the store confirmed that I made the purchase, I was issued a refund. I appreciate the customer service.
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June 2024 by Antonio Santagata
Great grocery store.
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May 2024 by Trevor Wyatt
Great deals and wonderful staff check them out if your in the ct area ? meats,produce , fish.
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May 2024 by Tyrus Lamar
It's a great place to shop. Only reason I don't get it a 5 is no cooked good area or a dining area like Big Y or Stop n Shop does.
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May 2024 by David George (David George)
Always surprised how nice this store is!
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March 2024 by Adrian Lopez
Would give 0 star review if i could. Horrible management accused my mother of stealing, called the police and when they even said that there was no proof of theft the management still wanted her arrested. The officer saw the cctv footage and check her and told management she didn't take anything.
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March 2024 by Robin Ackles
Very quick in and out. Love those days. No lines.
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March 2024 by Terry Williams
Made my first ShopRite online purchase and it went like a dream. The products were fresh and great selection. The home delivery went perfectly. The delivery person was fast, nice and efficient. Will continue shopping online at ShopRite. Great experience!
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March 2024 by Kathy Sistare
Great prices.
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March 2024 by Bonnie Griswold
I wish I could give Shoprite of Norwich more than 5 stars. Their store is always well stocked, prices are good and their products are great. The Shoprite From Home crew does an amazing job! The shoppers, the delivery people, and the management are top notch. We've been shopping with them for many years and will continue to do so. Thanks for all you do, Shoprite!
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February 2024 by thamara simplice
I’ve had the worst experience. This store is so close to my house so I would spend at least $500 weekly there I was there all the time for my baby formula care products groceries and more. I was going there for three years with no problems. To save time I always do self checkout with no problem, no one ever questions me until now so for the past three months every time I go there they always want to see my receipt and each time like I always told them I paid for everything.
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February 2024 by Rolande Gay
A large store with a variety of foods to choose from. I've always found fresh fruit, meats, and fish.
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January 2024 by geoffrey zeng
Good price foods for every thing and community initiatives included food donation.
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January 2024 by Anthony Ooka
Quick stop to ShopRite to pickup Napa Cabage. They only had two on the shelf and it was so big. I asked if there were anything smaller and the gentleman said that's all they have. Yikes! Needed it so I had no other choice but to get it since I'm already there.
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November 2023 by Kim Palmer
I order here weekly for a group home. All I will say is..don’t plan your menu/ingredients off the online ordering app. We are constantly shorted items every week when it’s picked up. These items are not out of stock since we will have to go in and find these items which are always there, which mostly defeats the purpose of placing an order online! Unfortunately with our staffing situation we can’t plan a shopping trip like we used to, but the ease of the app isn’t much help when we are shorted desired items that we need to feed these clients. Terrible!