Oil Change in Norwich, CT

“Friendly on the phone, not in person. The waiting room was upstairs in the showroom. They had coffee, comfy chairs, and all sorts of TV entertainment (pluto, disney, netflix, etc). They also let my kid sit on the golf carts in the showroom. Price was alright. It took less time than quoted, and the job was done correctly. I was even able to bring my own parts! When it was done, they did not show me the breakdown of the jobs/services/work and just told me the price I owed; He did not explain ANYTHING whatsoever and just wanted to know if I was paying cash or card. Once I was paid, all customer service was gone and expired and THEN i was handed the breakdown on the receipt. There was a younger woman at a desk who was on her phone and did not seem at all interested in her job. They had little knick-knacks/free items in baskets in the hallway like screen cleaners, pens, air freshners, and a few other things i can't recall. Clean office and waiting area. There was also a guy in there taking a course on a breathalyzer installation he needed for his car at an open desk, IN thw showroom/waiting area while I was in there and I found that to be inconsiderate to his privacy. He probably didn't want everyone knowing what he had in his personal life, and here he was, watching a video on how to use it, right out in the open.”

“Family run and great quality work.. there is a new front receptionist who is so friendly welcoming and makes sure you have the kind of experience that when you leave you want to go back just because!!! Price is very reasonable if you come here its that old school repair you wont need to come back for awhile.. ive seen this place go through so many years and experience that if you have a problem once fixed it lasts.. no bullshit from anyone telling you you need unnecessary work done or scamming EVER.. staff has always been great even the old school mechanics.. miss yall!! Each and every employee has made this business a old school new age legacy.. so stop by and meet the new front staff i can promise you with the new receptionist alone has brought back that loving family vibe!”

“It was my first time coming here the people were very nice. I haven't driven the car too much yet to really get a feel for the job that was done. I felt that it was a bit pricey. I did need a caliper on the riders side I believe that's what brought the price up some..”

“Sourced by AAA app. Called me within 5 minutes and arrived inside an hour (as promised). Dead battery diagnosed and replaced. Reasonable pricing. Good service and helpfulness.”

“The associate at the desk was very courteous. I was feeling in and made sure I was ok. And she brought the paperwork for me to sign where I was sitting. And checked on me in between customers to make sure I was ok.
Bianca Johnson”