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January 2024 by Kristian K
Good service at first but once u get comfortable they start hitting you with insurance changes they don't try to help fix problems and they don't like respecting consumers
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August 2023 by Nicole Petrucci
Luis is patient friendly and very helpful
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June 2023 by Xbxservice 97
There are 7 people waiting outside and there is no arrival time to know until what time the person who opens the place arrives that should be open. People arrive and leave due to lack of staff.
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June 2023 by jorge malave
Metro PCS Norwich, the employee Luis is great, he solved my problem
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April 2023 by Christopher DeVeau
Always adding extras when buying phones.
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March 2023 by Bethany Nicole
So, last night I called 30 minutes before closing and I was told I'd have to come to the store for a new sim for what I wanted to do.
I said I was going to try and make it.
I show up to the door exactly 8 minutes before closing and it's locked, lights are on but 'nobody was there', I tried knocking, calling.
Terrible customer service, and a waste of time. ?
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August 2022 by donald smith
I already have phone service from metro, I went in today to get the home wifi device for 49 with first month free deal, and inquire about phone upgrades. The sales representative was very helpful and knowledgeable about the services and devices... Highly recommend this location...
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July 2022 by Jesse Whitehead
We bought a new phone from the Putnam location and it stopped working within 2 weeks, we went back and was told nothing they can do and to try to contact the manufacturer! I was then told that some give out loner phones and called back Putnam and they said nope never heard of it, so I called this location not only were we offered a loner but Ray ordered us a new phone right away! Definitely would recommend this location over any especially the Putnam location! We were about to change providers but thanks to Ray we are staying, Can’t tell you how happy I am with this store and it’s customer service!!!
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June 2022 by Zachary Seif
Marie was awesome! She went above and beyond to make this happen. Thank you SO much!
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June 2022 by Ben Dean
They lie to customers about prices apparently something that's 150 has a 100 tax on it according to the employee and manager..
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June 2022 by Angie Payne
Got a new phone
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May 2022 by Brittny Wood
I usually don't go to this location, but I was right there and needed to pay my bill, so I went on in.Taylor was nice, helpful and professional for our entire interaction. It was refreshing to great customer service!! Also, the store smelled AMAZING and was very clean.I'll be back to this location more ?
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May 2022 by Indianboi NE
Called 50 times in last week. Yet to answer phone, can't be that busy I tried different times,days.
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December 2021 by David Doherty
I came in because I was having a peculiar issue with a Oneplus Nord N10 that I had purchased and activated myself. In no more than half an hour, they sent me on my way with a new SIM card and no more phone issues. The staff was very helpful and knowledgeable, and so I give them a well earned 5 out of 5.
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September 2021 by Diane Hornyak
Extremely helpful and patient.
