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November 2023 by jorge malave
I did not have money
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September 2023 by Michael
Tried to get quarters and not 1 person in the bank could get me quarters because the only person that could was on break at 2pm. Like get together. Easiest job in the world and u can't go get quarters. Not surprised they only have 2 stars
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September 2023 by Evan Desrosiers
Half the time I go there they’re not even open…
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July 2023 by Indianboi NE
Everytime I go to this branch they won't help me without appointment. I just needed copy of statement
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June 2023 by Choenyi Dorjee
Got the worst customer service ever ,yesterday around 3pm I went there for some problems with my credit score and lost money on my account, but the front desk service a Spanish lady she said her job is only saving money and withdrawing money for customers, and told me to move.second time when it’s my turn, she just ignored me and walked away. I told with a yellow hair lady but she was mad and didn’t helped me, I don’t know is that because I am a asian, or they does this to everyone, but the manager should to tolk with this people!
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June 2023 by Daniel Petit-Frere
I was passing through from NYC so my comment may not matter much. Maybe just location, atmosphere not welcoming ( staff and customers), homeless people harassing driver’s at the ? drive through, the carpet needs cleansing and a bad odor inside the bank possibly from the homeless, bums, etc
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June 2023 by Corey Fowler
Anette helped my business start up a new account with BoA. She was incredibly professional, and made me feel comfortable trusting my small business funds with her establishment.
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February 2023 by JoAnn Merolla-Martin
The drive up ATM is often out of service. The one on the other side of Norwich in Norwichtown is frequently out of service.
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October 2022 by Brandy Coffey
They are trash! Rude and took a fee from my check even though policy states anything under 50.00$ on their website does NOT have a fee, and any checks above 50$ are subject to the 8$ fee. Tell me why I cashed a 1000$ check with no fee not too long ago but today they charge me a fee for my LESS THAN 50.00$ check?!!!!!!!? Make it make sense BOA. You just like to rob people for every dime and don't care that they just lost everything they gotta get their 8$!
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September 2022 by Stacey Greeley
Worst bank and branch. They were not accepting cash and instead of telling me they walked by me 10 tines without acknowledging. The guy said it was posted online. The bank is a joke the only good part is Gina
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July 2022 by Paul Jeter
They do immeasurable societal harm by not having decent open hours, being closed for an hour mid-day, and having only 2 tellers.The sign saying that they close is in English only WHICH DOES NOT SERVE THE COMMUNITY. There are native Spanish and Asian speakers here too!
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April 2022 by Tanisha T.
This is by far the WORST bank I've ever been to in my life. The customer service is horrible. I was asked personal questions that had nothing to do with what I was there for. They are hardly EVER open and when they are it looks like maybe 2 people are employed at this branch. Which you would think they would try extra hard to be accommodating and more respectful. I've noticed the way they treat elders, especially those who are minority and might not be the best at speaking English. It's absolutely just rude. They need to get rid of everyone there and just start fresh. It's worse than the DMV if you ask me. They are almost bothered when you are cashing a check. If you don't want people to cash checks there, then stop cutting checks that are from Bank of America. I give this 0 stars, but I had to choose at least one and that's far from what they are delivering.
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January 2022 by Kelsey Adamson
Usually really great, but recently, they seem to be closing everyday, and if you check the day before, it says open, and then when you go to look day of, says closed. Really disappointing, as when they are open, never a problem! Unreliable at this time.Thank you Alma for responding- however, I have used the website you have suggested in the past, and it has said the bank of america was open, and then it was either closed, or was listed as closed the next day. 24 notice of bank closure is okay once, maybe twice, but is not okay all the time. Also, google continually says bank hours have been updated on their platform 3 days ago or six days ago, but then the bank somehow closes overnight.
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December 2021 by Cindy Novelle
A sincere thank you to Aneta, and Carmen, two terrific Bank of America staff members. Recently visited from Florida and needed immediate access to my bank funds from a FL bank account I have. These gals totally rose to the occasion unlike 2 other CT banks I stopped at initially. As it was an emergency situation it was imperative I had access to my own money. These wonderful people didn't hesitate to help me. It restored my faith in the banking industry. So much so I will switch banks upon my return to FL. Thanks again Aneta and Carmen!
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December 2021 by Muzzy
Got a call back from a manager yesterday, telling my spouse and I to call back. (Manager has been very helpful for us) we have been calling and calling since we got her message and no one will pick up the phone. Super frustrating.
