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September 2023 by Kevin Shippy
Very honest mechanic service
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August 2023 by Ron R.
1. My car went to the West Rocks Shell shop without any damage to my Sparco wheel/rims. When I picked up my vehicle after being serviced there, one of the front wheel rims had significant, very fresh, same day damage scrapes and with some contact marks, or hand print marks. The other wheel/rim had only the abrasion rub marks, or contact marks in the similar area. When I brought the vehicle back and showed the damage, they would not own up to it. To avoid getting further irate and stressed, I just drove off and left never to continue bringing my car there again for repairs and maintenance.2. I had also the prior day replaced the $67 Cold Air Intake filter which is an exposed conical intake performance filter under the hood besides the engine. When I got home after having left West Rock, I opened the hood and now noticed the brand new filter had indentations on the filter grooves most likely from some type of obvious heavy contact. I suspect it may have been the mechanic not being careful there if he was under the hood while working the vehicle, but am not sure if it was me, or not after the installation, but I would have noticed it before closing the hood.3. Naturally, most customers would like to know how much their repair may cost. So, I had requested on the shop intake form for an estimate of the repair job and there was no box to check off saying, "Just surprise me when done!" West Rocks never called, nor left a message on my phone informing me of the estimated costs prior to initiating the work. They just went ahead and did it anyway without letting me know what it would cost me. If it had turned out to be more than I could afford, they probably wouldn't have allowed me to drive away with my car. It's always a good idea to get an estimate from a repair shop.4. Their website still states they offer free shuttle service where ever you want to go. Yup. Instead, I was handed a Norwalk Taxi card they hand out so I can get back home. Wasn't the first time either. Norwalk Taxi only takes cash so I had to use the West Rocks Shell ATM machine and pay the $3.00 cash withdrawal fee to get cash so I can get back home. Then the Uber ride two days later to pick up the car. So, the free, round trip shuttle service was around $40 plus the $3.00 tip for the ATM machine. I don't expect and demand rides from shops, but if they advertise they do, then that's another story. So, if you have a bike rack and bike, bring it with you to West Rocks Shell and hope it's not a rainy day.
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August 2023 by Susan C.
Typically stop by every couple of months or so for the past few years as it's got a convenient location and I try to squeeze in a walk-in oil change with their fantastic oil change pricing. Today I had a quart of oil I needed help with putting in and checking my brake fluid. The cashier was professional and welcoming and made me feel assured it was okay to ask for help. The mechanic on duty, was so very nice and courteous to help me right away. I apologetically explained I had mistakenly bought a 10-30 from a store instead of a 5-30. He quickly explained the difference and spoke to me as an equal and was just so genuinely nice and professional about it. Thank you West Rocks Shell! I am grateful for your help! Thank you for being good people!
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May 2023 by M Duff
UPDATE 5/15: didn’t bleed the system properly. Had to do roadside emergency repairs. $1300.These jokers really did a number on us.4/15:NOT good. At all.Repair took twice as long as promised, cost >2x the estimate - they never said they were going to exceed the estimate - and were rude as well! 0 for 3 in my book.Lots of better places nearby - AVOID.
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May 2023 by Becki Kay
I can't thank the people at West Rocks enough for their kindness, professionalism and patience with me AND my sad old car.... They took the time to find the problem and get it fixed. Quickly and painlessly. Thank you! Thank you!Services: Auto engine diagnostic
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February 2023 by Antonio Cammarota
So hard to find a trustworthy place to work on your car. I went to a mechanic for a noise coming from under my car. They gave me a quote for the entire exhaust system. but when I came to west rocks and they only quoted for what I needed to do To fix the issue.Service: Exhaust
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November 2020 by Paul Gorman
Larry was really personable and knowledgeable. He's exactly what you want in a repair shop, honest and fair.
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November 2020 by dolankristin
Great service. Kind mechanics. Reliable and honest.
