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May 2024 by S Mercado
Very nice people! Thanks!
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December 2023 by Meghan Stultz
Briefly stopped to get some information on what they have to offer, and was greeted right away which was wonderful.The director of the branch, I believe her name was Sabrina was amazing, super friendly, extremely knowledgeable, and very professional. I came in years ago and remember having a not so nice experience so I'm glad to see that they have really evolved management!
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December 2023 by Meghan S
Briefly stopped to get some information on what they have to offer, and was greeted right away which was wonderful.The director of the branch, I believe her name was Sabrina was amazing, super friendly, extremely knowledgeable, and very professional. I came in years ago and remember having a not so nice experience so I'm glad to see that they have really evolved management!
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November 2023 by Seth Arnold
I had a difficult personal banking situation. Robin, the Assistant Manager, went above and beyond to assist me. He worked together with Sabrina, the new branch manager, to help me immeasurably.
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October 2023 by F Sav
This used to be a good bank when they first opened in Norwalk but throughout the years they have fallen. They will nickel and dime you with tons of fees even if you meet their requirements. Their customer support is incompetent, both in person and through their call center.
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October 2023 by SOLUMA AGENCY
Founded in 1935, yeah their system is still working as if we're in that time. I've been dealing with this for three days, just today they were able to tell me the issue. Everytime I add a new contact to zelle it'll block your account, until you call in and verify that thats you doing the zelle. So they block all income and out going zelles. I dont use zelle for my business very often but i dont have the time to be on the phone with them 45-1hr 15min everytime.We're in the 21 Century, get with the programmmmNot the bank for my business.If you need quick, secure banking THIS BANK IS NOT IT.
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March 2023 by Renata Singh
I opened business accounts with Webster bank over 20 years ago, because I wanted to support local banks. I see now that different banks offer better interest rates on their saving, money market, and CD. I reached out to the bank manager to see if they could provide a better interest rate for some of my accounts. I was told she will get back to me in three business days. It's been three weeks, multiple calls, a visit to the branch, and still no answer. I called again to find out what is the holdup, and I was told the request was submitted to higher management and they are still waiting. I guess they don't want my business. It's time to move on!!! I would give them zero stars if I could.
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January 2023 by Asdfghjkl Zxcvbnm
They refuse to help you with important business transactions. Simply because they feel uncomfortable doing their jobs.
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December 2022 by Megatron Rulez
They refuse to help you with important business transactions. Simply because they feel uncomfortable doing their jobs.
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June 2022 by Martell W.
The acting manager Liz was a complete A hole. She seemed to enjoy giving me an attitude from the moment we spoke. The other tellers give piss poor service too unless you pretend to be interested in a credit card. Predatory bank with shameless employees, don't bank here, you'll regret it.
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March 2022 by ronald Jennings
Had Gita attempt to help me but refused to do what customer service promised me. Webster in general has to be the worst bank I have ever had
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December 2021 by Sofia Valgas
This bank is unethical and terrible. The people that work there practiced discrimination on me because of my Latino accent and would not allow me to cash a check that made to my name after a showed proof of identity and then said they needed to call and confirm that it was legit because she said “I don’t know what you’re using this cash for”. My friend cashed a check the same amount next to me from the same place person and they didn’t ask any questions.
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September 2021 by Daria Opolski
Terrible customer service!!!!! I am entering to the bank, there is NO ONE in the bank TWO tellers I asked for a bank check and the lady is telling me that I can go to ATM. There was a reason I went to the counter, but my mistake again I choose Norwalk branch. I left and drove to Darien branch- amazing service.
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May 2021 by -Ken
Big bank services with small bank feelAssociates (tellers?) are professional yet accommodating and cheerful.Offers drive-thru, I usually ask for a lollipop ?The coin counter in the lobby may be closedHandicapped ♿ parking available.I've noticed some negative statements about customer service, it's not something I've ever experienced at this branch over 9 years.If it's helpful to anyone, they have an ATM ?, you can have almost All of your banking needs performed using a machine, rather than human interaction ( perhaps it's just you maybe it isn't, however deposits for somebody else's account is against Banking Law. They have an obligation to protect the other party!)ServicesCoin counterDeposit accepting ATMDrive up windowFinancial consultantMortgage Banking OfficerSafe deposit boxesWalk up ATM
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October 2020 by my online email
I have been making monthly deposits to my mother's account at Webster Bank on Connecticut Ave. in Norwalk, CT, for years (well predating Covid). I do not have an account there and I prefer the drive through. I write a check with the account number in the memo margin and "deposit only" endorsement. Some of the time there was a need to explain a second time but if, they spoke and understood the English language it was always understood and they were totally accommodating. Until my last two deposits, all transactions were professional. Then I had the misfortune of dealing with Mirtha.I do not want to say that she is lazy but given the total refusal and lack of ability to explain why she could not fill out the deposit slip (despite every other employee doing so), it is difficult to conclude otherwise.Second only to her obvious lack of comprehension of what was being asked of her, was her complete disregard for minimizing contaminating contact DURING A PANDEMIC. I questioned her a couple times believing she does not comprehend what I am saying but clearly she did not care. Even after I said I hope I do not cough on the pen, check, and of course the deposit slip that anyone can fill out because it does not require a signature, she still insisted I fill it out for her.Also, it is clear that the very last thought in Mirtha's head is expediting on behalf of the other Webster customer's convenience.ELEVEN THUMBS DOWN!PS: Stay tuned for next month!
