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December 2023 by Liz E.
Highly recommend this location of Town Fair Tire! We always receive excellent service, they are accommodating and flexible on appointment times, and they are competitively priced. We have been going to this location for years and the assistant manager, Leighton, truly values return customers and always goes out of his way to be helpful regardless of the situation. We tried Costco tires once, but will always stick with Town Fair because of the personal service we receive.
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November 2023 by Gary Afable
Leighton from town fair tire of Norwalk helped us a great deal. He went above and beyond for our full set of tires (4) by delivering great customer service. He even saved us a few dollars not even asking for it. He also explained everything as to what you’re supposed to get or how the in store warranty works. I’m buying again in this place for my 2nd car.
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November 2023 by A. H.
My experience at the Norwalk, CT Store was terrible.I came in today for a follow up service and booked appointment for today at11:30am for alignment check up. My reason for a realignment again within 5months from original alignment. My experienced with my car felt as if I skating. I have a 11 year kid I drive to school everyday. For me not understanding what was happening while drove in recent time. I expressed my concern to the sale rep: Alex, he acknowledged me and I explained my recent visit for alignment on June 2023 and I should not be experiencing this again in a short period time. My front tires began to wear and tear overtime with an a little five months after my original alignment. The inside of the tire was at a level 1 with no grip; my car felt was skating on the highway and local roads. When I express that I had tires purchased at the Stamford/Norwalk location in the past in recent time, my tires, has always been replace at the town fair tire and have the lifetime warranty and insurance on those tires. The sale representative name Alex told me that he wasnt unable to find those invoices, he decided to approached his store manager Richard in regards to my concern that I wanted my tires to be replace with the same tires as I original insured. Both Alex and Rich noted I don’t have insurance and 2 tires weren’t on the system. I knew they were lying and knew it wasn’t true and told I had no coverage. I tried to explain and expressed many times that those tires were recent change by Town Fair Tired. I wouldn’t matter if I did in Stamford/ Norwalk or New London, Connecticut. The sales rep. Alex has show me different invoices from 2019, 2020 and 2021. I said why would pull old invoices; it’s not common sense for me to told on a tire(s) from 2019, 2020 etc. my tired are recently new. An average persons to change the tires once a year or 2x for better safety, and change tires when necessarily due to other circumstances like now as I’m experiencing, etc. My whole experience with the store in Norwalk Connecticut, I felt disgusting and look at me if I have no knowledge to anything or I wouldn’t do my due diligence. I felt that my needs was not good enough for anybody. I can say they didn’t charged me to fix the alignment; the mechanic told me I had a lose lower front ball joint; I noted and told them I will get that fix led asap. I wish they would told me back June if I had the issue when I got the alignment. Once I was told my car was done; I appoarched another gentleman by the name Leighton, spoke to another gentleman by his by the name of Lighton. He was kind and generous enough to listen to me and expressed what I was experiencing; he kindly went into the system and found all my recent tires invoices that ties back to tire brand, size and insurance/warranty on thr system. I want to recognize Leighton for going above and beyond to help me. I am furious disgusted by Richard communication and service, as for Alex, whether he’s new or not. He doesn’t know how to manage services. He's store manager isn’t training his staff. Little do they know of me, MBA & 15 years of corporate in Asset Management, I do my own due diligence. I would like that as corporate of town, fair tire to realign the store structure with employees of education and more training in all subject area in communication skills, people skills , product knowledge, service, knowledge and insurance knowledge because the way I was spoken to as degraded to push me out the door, I’m disgusted. I do look for for corporate to give me a call and talk to me 1 on 1 thank you.
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November 2023 by Nicole Piscitelli
Stefan was wonderful, very quick and helped me when my 2 year old was exhausted and not being patient. Highly recommend for service and compassion!
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November 2023 by Bebe Bachu
Absolutely amazing guy. Leighton make sure I satisfy and happy. His personality and attitude was excellent. Thank you town fair tire for this amazing guy. Keep up the good work. Will highly recommend you to my friends and family.
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October 2023 by Alexandria Reid
Leighton was incredibly helpful! He was kind, courteous, diligent and extremely thorough. The service was quick and efficient. Despite my unexpected flat tire, I was back on the road in no time! Thank you!
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October 2023 by Ainsley Thornburgh
Rich and Alex were so helpful! I made an appointment online for installation. Went in a bit before my appointment to check out tires. Rich did a great job walking me through all of the options and looking into specials for me and Alex did a great job on the installation. I’m very happy with the service they provided.
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October 2023 by Ronell Hargraves
I have a wedding many towns away TODAY (Monday 10/23/23)! Last night my partner's car broke down so he took mine this morning for a school drop off when my car got a flat tire! The local Town Fair Tire on Connecticut Avenue, Norwalk CT was fully booked but they made an exception! Leighton was my savior! He and the entire staff were friendly and fast! I bought the tire replacement plan when I originally purchased my tires and I am so glad that I did! Last minute emergencies are terrible! I am grateful that they took care of my car and got me on my way!
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September 2023 by Marcial Morla-Hidalgo
The worker Leighton made the whole process fast and easy. He went in detail on everything that I needed, the hub caps, the lug nuts. I 100 percent recommend this town fair tires, especially if the worker you’re talking too is Leighton. All my 4 tires and wheels are in perfect condition! They handled with care!
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September 2023 by Nicol Ramirez
If you are looking for a great service please ask for Leighton. He went above and beyond for my family, recommending safe and affordable tires. He took his time to show me different options and even scheduled me in for an immediate tire change. Within the hour I drove off with new tires! Thank you Leighton for your help!
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September 2023 by Google user
The worker Leighton made the whole process fast and easy. He went in detail on everything that I needed, the hub caps, the lug nuts. I 100 percent recommend this town fair tires, especially if the worker you’re talking too is Leighton. All my 4 tires and wheels are in perfect condition! They handled with care!
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August 2023 by Daniel Mulhern
My experience was perfect! I was a walk-in and they told me it would take 1 1/2 hours or so and like clock work I receive a call and my office was one block away and I returned to a professional Associate named Alex!He reviewed the service and their findings and handed me my keys and said have a great day! I will return to the Norwalk, CT Avenue store. My go to for all tire and service needs!Dan Mulhern
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July 2023 by Mike Funk
Alex was great to work with. 1/2 hour for a tire puncture flax fix and I was back on the road. Great price and service at the ct ave location.
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July 2023 by Chris
10/10 would recommend. Worked with a gentleman named Russ who made the whole process incredibly easy. I will be coming back here for all of my tire needs, no question about it.
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June 2023 by Michael Faugno
Amazing customer service! Went in yesterday to get a tire on my Audi changed. They couldn’t take it off because of the wheel lock, the dealership failed to include the key when I purchased. They told me to go to Audi and have them take it off and gave me an appointment for this morning to do the tire swap. I get there and once again they call me immediately, the knuckleheads at Audi only removed the cap and didn’t take off the wheel locks. So I had to go back to Audi! The guys at TownFair told me bring it back when it’s ready and they’ll get me done quick. They were true to their word, when I finally had the wheel locks off they switched the tire very quickly. In the mean timeI had to go across town to get four new lug bolts. By the time I got back the car was ready, when I told themI had just purchased the bolts they installed them for me IMMEDIATELY. That’s how customer service should be! Thanks guys!
