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February 2024 by James Robinson
The worst customer service. Came in to look at pillows and we were touching. A man with a long beard came and said “if you guys want a pillow fight you’ll have to sign a wavier.” This guy should be fired. No way to treat a customer and someone who was looking
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February 2024 by Helaine Balboni
I was just inside the sono mall in Connecticut and Kevin was very helpful. Very kind, courteous and prompt service.
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February 2024 by Monica Dahlgren
Thank you Daryl and Kevin at the Norwalk sono collection location! Honest and easy you all are the best!
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January 2024 by Ben Calderon
Jesse was very patient with me in finding the amount of cooling and foam texture that was right for me. I’d highly recommend this location!
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January 2024 by Oliver Cueff
Very pleasant experience shopping for beds with Jesse
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January 2024 by L Dimeglio
Darrell was a fantastic help would come back
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January 2024 by Logan Phillips
Fantastic customer service
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December 2023 by Eileen McCormack
Consultant Darryl Smith provided remarkable expertise and support in guiding me through the Tempur-Pedic family of products. His explanations were exceptionally detailed and relatable, offering valuable insights into the advantages and factors to consider for different mattress types, firmness levels, adjustable bases, and mattress maintenance accessories. Darryl's sincerity shone through, and it was evident that he genuinely prioritizes offering valuable advice to make you feel confident in your investment and the decision-making process.
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December 2023 by Kate Nitzschke
Felix went above and beyond to outfit me with the perfect mattress and pillows for my needs! Rarely have I found someone so authentic and genuinely invested in helping me in retail. He's a true gem and I can't thank him and his team enough!
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December 2023 by Elizabeth Guerrero
I do need a new mattress but the experience I had here was so nice. The care from the employees, (Felix was such a huge help), the explanation about each mattress and such was very helpful. I will be coming back once I save enough because the test nap I had was such a difference that it sold me.
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December 2023 by Alexandra Enlow
Jesse and Kevin did a great job of answering all our questions! We had a lot and they didn’t mind repeating themselves. We appreciate their willingness to help and make sure we make an informed decision!
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November 2023 by john kulukurgiotis
Felix made us feel very welcome. He gave us a very interactive experience with one of the beds. We are definitely going to contact him back within a few months to purchase a new bed.
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November 2023 by Ben “WhatIsInAName”
Not an inexpensive purchase, but worth every penny.Felix Vasquez helped my wife and I in the showroom. He was very knowledgeable, friendly, and a pleasure to work with.The mattress is extremely comfortable.The base is beyond what I thought a bed base should be. So many options and comfort settings.
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November 2023 by Marigona Lasku
I went in to buy new pillows & was helped by a great guy named Jesse. He made sure I left the store happy & I got the pillow that would get me better sleep at night. He also helped me better understand the adjustable base I have & which settings he recommends for my sleep positions. If you want great service, go see Jesse at SONO mall in Norwalk.
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October 2023 by Greg Voornas
Darryl Smith couldn’t have been more helpful and low-pressure during our pillow shopping at the SoNo Collection location. We sampled several pillows and walked away with two, thanks to their BOGO sale! Great experience , thanks to Darryl
