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January 2024 by erjona vuktilaj
I would never go to this store again!I’m from New York but I work in Connecticut , I went to this store to just change my screen protector bc it was broken , but I ordered the screen protector from somewhere else , and they guy at the front said we are not allowed to do it if you didn’t bought it from here. I said but my internet is with you guys and in Westchester to 2 t-mobiles I have gone they have replaced without asking any questions.. can’t believe it how they wouldn’t freaking change just one screen protector…I’ll go back to my westchester ones but this place suck completely…. I could leave 0 star if I could
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January 2024 by Jeffrey Konspore
Helpful sharing details between their different plans and which would better serve our needs. Staff appeared to be very knowledgeable.
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January 2024 by Melvin Karlsen
Very helpful
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November 2023 by John Ramirez
Julio is one of the best T-Mobile workers I’ve dealt with. Very knowledgeable and kind! Will 100% recommend everyone to see him
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November 2023 by Maritza Cano
SCAM store 100% they are completely rude and unhelpful. When I called T Mobile headquarters they themselves were in shock of the way the manager was speaking to them and myself. They will push you to get into nonsense deals. No recomiendo esta tienda buscar otra que no te roben el dinero.
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November 2023 by Patrick Mccarthy
I wish I knew the girls name who helped me yesterday amazing knew her job 100 ? friendly helpful fast knowledgeable. Even helping her coworkers . So thank you go to this store great experience thank you .
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November 2023 by Jeff G
Nic helped my whole family switch from Verizon. We have three people in Connecticut two People on New York and one in California and he coordinated to have the whole process done without anyone losing service he’s a gem!
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September 2023 by Chris Soicy
SCAM SCAM SCAM anyone interested in going to this T-Mobile beware they will work a plan with you filled with lies your bill will be 3 times higher than the price they are advertising and selling you… also they took my old phone when I was making the deal saying it’s a trade in now they are saying I never gave them my old phone and are charging me! They never paid Verizon’s final phone bill payment that they said they would when I was switching..also they added $20 on top of the plan agreement that’s in the contract per month…they lied to my face I will make sure everyone knows how big of a scam this T-mobile is!
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September 2023 by Blerta
I would say stay away from them! They do not follow up on anything, lies after lies! I called Tim (manager) to address my concern and how unhappy I was with their customer service! He was so rude and literally hung up the phone! I was very confused about his title “manager” I will never go to that store again.
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September 2023 by Joanna Aviles
If I could give them a negative number of stars I would. But in order to write a review I have to select at least one star. They are scammers and don't care about their customers!!!! Absolutely poor customer service!!!!! Would NEVER recommend this place to anyone. My poor mother was having issues with her phone and went into this store to ask for help, they didn't make an effort to help her at all, didn't look at the phone to see what the issue was, didn't even attempt to help her, what they did was bypass the fact it was a simple fix and make her but a new phone, told her that was the only solution. When all the phone needed was to be restarted, in which I did, NOT A T-MOBILE employee. We went in today and asked which of the two phone were better, and guess which one they talked down about, the one they said they wouldn't recommend, hmmm you guessed right the one they convinced her to buy, than laughed in her face bc she brought it, absolutely horrible service. Than said oh well we can't help you.
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August 2023 by Nicole D.
They were supposed to open at 10:00 am eastern time. I Nick was very helpful and he had me in and out, which was great.
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July 2023 by Deirdre E
So disappointed with T-Mobile on Connecticut Ave in Norwalk. I was interesting open a business account with four lines transferring from Verizon Went into the store, met with a young woman by the name of Nat. Told me someone from the business department will call me later that day.. received a phone call from the business department. Spoke with Daryll . Told me that the information was with underwriting and he would call me back within the hour. Next day I called the Norwalk Store, Connecticut Ave, told Nat, Daryll never called me back.. was assigned Evelyn. Evelyn told me I needed to buy two new iPhone 14. Mind you I just purchased 2 iPhone 14 from Verizon. Why would I buy two more that I don’t need. I learned that it’s about commission.SMDH people if you want great service from T-Mobile, please the Fairfield CT store or the Stratford CT store. They are totally professional. Ported aII 4 numbers and didn’t need to buy phones. Stratford CT secure this account. Kudos to you guys at the Stratford store. ????
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June 2023 by Charline L.
Rebecca's expertise in the telecommunications industry was readily apparent. She guided us through the complex process of transferring our number with so much care. I highly recommend reaching out to Rebecca. Her exceptional skills and genuine care for her customers make her a true asset in this field.Also, thank You to Noel for helping figure out what was wrong with the Whatsapp installation process From the new number we got.
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June 2023 by Dr. Evelyn Stephens
I had the absolute best experience! THANK YOU ADRIAN!!! YOU ARE THE BEST!!! I am so impressed by the degree of professionalism, knowledge, thoughtfulness, patience and warmth I was shown throughout the whole process. I had a multitude of questions and requests, transferring both business and personal lines and it could not have been a more seamless process. Even if you have to drive a little longer to get to THIS T-Mobile - I highly recommend you do. It was worth even second of my time!!! Thank you again to Adrian!!
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June 2023 by c h
Nic F. is excellent at his work and could have not been more helpful in assisting us transfer our complex family plan with 10 devices. He also got us the best prices and deals available! Highly recommend!!