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December 2023 by Josselyn Dejesus
Used to love the old team that worked here stopping in on Sunday and was upset where is Joyce and the old team they really knew how to keep customers wanting to keep coming back…. Guess I’ll be driving to Connecticut ave
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November 2023 by Cheryl Woods
I had an awesome experience with Kayla who helped me upgrade my iPhone. She worked with my budget and helped me choose the best model for my needs. Be sure to ask for Kayla when you go!
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October 2023 by Paola Lopez
They have no idea what they were doing. I just wanted to open a line and they told that I can’t do that and they can’t do that bc I need to call customer service before I open a line. They gave an attitude as they told this. Never coming here again.
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September 2023 by Dean
The new manager Jojo is great. Hes quick and efficient at helping with customer needs while multitasking. Choose this store over CT ave anyday
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September 2023 by H H
F T-Mobile They charge me way too much every month for products that DO NOT WORK RIGHT. The 5g home internet is A COMPLETE NIGHTMARE.
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July 2023 by Sheila Wilson
James and Vonne helped me fix my galaxy watch. I highly recommend this location!
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June 2023 by James
I loved working with Jacob the other day he helped me get my new iPhone 14 Pro Max very quickly
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May 2023 by Debby Todd
Brian and Eddie were awesome! Helped set up our new phones with no issues. I would recommend this store for any of your T-Mobile needs.
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May 2023 by D CU O
Norwalk T Mobile. Excellent service by Rebecca … best I’ve received from any company. She was knowledgeable, efficient, uplifting and cordial. Highly recommend this TMobile employee at Norwalk Strawberry Hill location for all your TMobile transactions.
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April 2023 by Cory Ralph
I recently had the pleasure of working with Brian Dooley, the store representative at the T Mobile store located at 384 Westport Ave in Norwalk, CT. Let me just say that Brian was absolutely fantastic to work with. From the moment I walked in the door, they were friendly, attentive, and knowledgeable.One of the things I appreciated most about working with Brian was their attention to detail. They really took the time to listen to my needs and concerns, and then provided thoughtful and well-informed recommendations that helped me make the best choices for my situation.Throughout the entire process, Brian was patient, kind, and professional. They made sure that I was comfortable with every decision I made, and never once made me feel rushed or pressured. Their commitment to providing exceptional customer service really shone through, and I couldn't be happier with my experience.Overall, I would highly recommend Brian and the T Mobile store in Norwalk to anyone in need of a reliable and knowledgeable representative. Thank you, Brian, for making my experience such a positive one!
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April 2023 by MOM'S BUNNY
Rebecca is the rudest sales personnel I have ever met. She rolled her eyes and made a grimace the moment I walked in. No greeting, no respect. She is clearly a very wrong fit for TMOBILE. Rebecca- if you hate people and your work- maybe you need to look for another job. You didn't want to lift a finger and do anything, just preferred not to be bothered and go back to listening music and scrolling on your phone. If your parents didn't raise you right, that is your issue, not customers. @tmobile you need to raise the bar who you are hiring!!!
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February 2023 by jahroy jackson
Besides the rude and horrible customer service they can not be trusted to complete the most basic forms of transaction after waiting an hour to receive a phone they gave me the wrong SIM card and when I returned the phone completely and cancelled service the associates gaslit me and asked why did I not come sooner? Avoid this store at all costs.
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February 2023 by Aura De La Cruz
I went there 2/03/23 to get help with my bill. The representative took a personal call while “helping me” and didn’t even excuse herself. In the end, she told me to just call 611. This defeats the purpose of going to the actual store. I’ve been here before with zero issues but this was abysmal customer service. I went to a different store and my issue was resolved.
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January 2023 by Cristian Aldana
Eddy help me through getting my new phone at closing hours and was very attentive and helpful transferring the info phone to phone.Excellent service!
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December 2022 by Jose Andrade
horrible customer service... management and clerks can't be bothered with customers, its as if customers are only here so they can get a pay check. This is how companies lose customers...
