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January 2024 by Bill Nadelberg
Had a great experience with Smitty’s. We were driving from New Jersey and had to be at a wedding in Boston last Friday night. Cruising along at 65 mph on the Merritt Parkway when the yellow check engine light came on and the car suddenly lost most of its power. I immediately got off at the next exit which was Norwalk Connecticut. Did a search for local service centers and Smitty’s seemed to be the closest. Without an appointment, I drove up and one of the owners had one of his mechanics come out and put the car on a scope to diagnose it. It turned out to be a misfiring cylinder. The mechanic ordered the necessary parts from a parts dealer who apparently was very close. Within one hour I was back on the road. Dropping the work that he was doing in order to help me out went above and beyond and I am truly thankful for that. I consider it one of the luckiest days in my life!
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October 2023 by J A
went to have my a/c serviced on my truck they found a bad compressor and also had it replace the. serpentine belt.which I had no problem with but when I got the bill they charged me $100 per pound for refrigerant which being in the a/c and heating industry I know a 30 pound drum costs roughly $300 so that one drum they’re charging $3,000 for so I called the dealer which is H&L Chevy and asked them what they charged per pound for refrigerant and they said $40 per pound for 134a so half of what smitty’s charged and that’s a certified dealership needless to say I won’t be back not even to buy gas which I did frequently it’s not right to take advantage of customers especially ones that have going there for service and gas for a long time they did fix the problem though just don’t like getting taken advantage of beware before you get your a/c recharged here
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October 2023 by Mike Skinner
I brought my wife's car in this morning for headlight upgrade and coolant flush and replace. The service was excellent beginning with Billy who wrote the service up.he was very nice and helpful. The car was done at the promised time and they were very fair and honest. I can't say enough nice things about the business
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October 2023 by James Andrasi
went to have my a/c serviced on my truck they found a bad compressor and also had it replace the. serpentine belt.which I had no problem with but when I got the bill they charged me $100 per pound for refrigerant which being in the a/c and heating industry I know a 30 pound drum costs roughly $300 so that one drum they’re charging $3,000 for so I called the dealer which is H&L Chevy and asked them what they charged per pound for refrigerant and they said $40 per pound for 134a so half of what smitty’s charged and that’s a certified dealership needless to say I won’t be back not even to buy gas which I did frequently it’s not right to take advantage of customers especially ones that have going there for service and gas for a long time they did fix the problem though just don’t like getting taken advantage of beware before you get your a/c recharged here
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October 2023 by James A.
I went to have my a/c serviced on my truck they found a bad compressor and also had it replace the. serpentine belt.which I had no problem with but when I got the bill they charged me $100 per pound for refrigerant which being in the a/c and heating industry I know a 30 pound drum costs roughly $300 so that one drum they're charging $3,000 for so I called the dealer which is H&L Chevy and asked them what they charged per pound for refrigerant and they said $40 per pound for 134a so half of what Smitty's charged and that's a certified dealership needless to say I won't be back not even to buy gas which I did frequently it's not right to take advantage of customers especially ones that have going there for service and gas for a long time they did fix the problem though just don't like getting taken advantage of
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August 2023 by wil58ritt
Saved the day once again.Second time they have saved me, this time putting on a new tire before 7am.Excellent team.Service: Tires
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August 2023 by Miyo M.
Wednesday 8/16, 2:30. A repeated slow leak in a rear tire had us worried. We stopped at two shops in Norwalk and were dismayed it would be a 3hr or 1 hr wait. Checking Yelp, we called SMITTY's Service Center who said, "come on by." Within 15 minutes Juan jacked up the car, found a small nail, inserted a plug of oakum and magic! Fixed! Juan was courteous, efficient and gave us a big smile to send us on our way. $25! Not the price of one or two tires. THANK YOU, SMITTY's and Juan!
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June 2023 by mercedes loadholt
Years of dealing with them and it's the same great service every time. I call and ask to do a drop off and they squeeze me in.
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April 2023 by Gabrielle Healey
The staff is very professional, friendly and HONEST. I had an excellent experience here and would 100% return with my vehicle!
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March 2023 by Marisa Fahey
The only reason I'm giving two stars is because at least they answer the phone. I brought my car to Smitty's to have them install a new battery tie down, replace my car's horn and service the brakes because the ones in the front were low and wearing unevenly. I got my car back and went to get it inspected (it's registered in New York) and it couldn't pass the safety inspection because a light was out and one of the brakes they JUST SERVICED was locked because something was wrong with either the caliper or brake line. I was told by the other place that they should have checked them when the brakes were serviced. I took my car back to Smitty's with the tire now smoking for them to fix since they didn't do their job correctly. They then replaced both the caliper and brake line, not telling me which was causing the issue, claimed to have fixed the light, and charged me full price for the job that should have been done the week before and put me in danger. I was willing to let it go until I brought it back to the place to be inspected only to find out that they never fixed the light, they just replaced the bulb and called it good enough. The other shop in New York was nice enough to fix what they didn't and only charge a portion of labor to replace the ground wire that was bad. I will never take my car back to a place that cuts corners and puts me in danger due to their carelessness.
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February 2023 by Barbara D.
Billy was extremely helpful as soon as I pulled up! He was on his lunch break and still helped me, I can't thank him enough. I'm not from here so I was lucky to get help right away. Thank you so so much !!!
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January 2023 by Ess B.
Smitty's is hands down the most helpful and convenient car service center around. They are always willing to help you, even if it's just for some air in your tires. They always try to take you immediately. Highly recommend if you need quick help.
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January 2023 by Jennifer Murray-Mayhew
Smitty’s is a great place to get your car service! I had a good experience from scheduling my appointment and dropping off and picking up. The wait for the car repairs was a good turnaround. They are a nice group of guys? I recommend the shop!!!Service: General repairs & maintenance
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November 2022 by Mike Sotire
I’ve had my car serviced here multiple times, and I’m always happy with their work. They are quick, usually have availability with 24 hours and will call you if they find any other issues or recommendations. They are not pushy, when I went for my last oil change they asked if I wanted to rotate the tires and change they air filter while it was on the lift. After the service they let me know that my front brakes are starting to get low and to consider changing them next oil change. They also had an itemized quote already printed. Again, not pushy, and it was nice knowing they are looking out for me.
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November 2022 by Rekha Ranganathan
Amazing service. Had a flat and pulled off the highway. Did a great job and I am on my way now. Especially with a run flat tire.Service: Auto tire replacement