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July 2024 by Christian Doll
Smitty's is a stand up place. They do right by their customers and they tell you what it is. You can't ask for more from an honest mechanic.
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July 2024 by Anthony Simari
True professionals.
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May 2024 by vilma oyuela
Disappointing experience.
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May 2024 by David Cote
A family-run business treating customers like family! Friendly, professional, trustworthy, and reliable. Highly recommend.
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May 2024 by Renee Denner
Wonderful people here. ❤️ this place
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May 2024 by mekhi smith
In December I mistakenly added too much Lucas Upper Cylinder Solution in my car, resulting in it refusing to drive. The next day I called Smitty's to get an idea/estimate of what the job would be. Now, almost 4 months later I’m still experiencing problems, new problems since my car left their shop. I was mainly dealing with Billy when it came to when my car would be checked, fixed, etc. initially I thought my gas tank just had to be cleaned out. After having my car sit in the lot for 4 days w/o being checked, when they finally told me what was going on, I was confused and asked Billy to explain further, especially the estimation and how the numbers came about, and he told me “if I know you were going to be this difficult we wouldn’t have taken the job” and every conversation after that, I was met with a condescending, sarcastic tone from Billy and honestly I was shocked and disgusted that I was dealt with in that manner, especially since all I was trying to get was more info. Remorsefully, I let that go, and still decided to go with Smitty’s to rectify my car. I was told that my whole fuel pump, fuel tank, and fuel injector that had to be replaced a job estimated to $1,086, 4.5 hours of labor. I didn’t have the money at the time to get it fixed so I was out of a car for 3 months. This past Wednesday 3/27 I dropped my car off to get fixed, and Friday 3/29 my car was back in my possession. They fixed my fuel pump, tank and injector as well as installed a new auxiliary battery in my car; the first few days my car was driving perfect. Tuesday 4/2 after 4 days of having my car back, the SECOND time I put gas in my car (Exxon, 93), immediately after leaving the station my car starts lagging: I would press the gas pedal it’ll hesitate to pull off, my electronics would glitch and my car ended cutting off on me at 4 red lights near SoNo Mall. Once I pulled over into a safe place I tried to start my car (push start) and it was refusing to turn over until the last second, then it would start and then cut off after a minute of two. I brought my car back to Smitty’s Wed. 4/3 just for them to tell me yesterday 4/5 that they can’t fix it. They told me that they test drove the car and was experiencing the same as I did that Tuesday and the ONLY thing they can come up with was that my Start/Stop feature was getting in the way of the car’s functioning resulting in the car cutting off, so they requested for me to “just not drive with the system engaged” then, I was told that I was going to be charged a half hours labor ($79) for “the guys spending so much time with your car.” Which, I paid because when I got to the shop last night 4/5 I was told to either “pay the labor or my car has to sit in the lot.” My main problem with that is 1. I didn’t even have my car for a whole week before it cut off on me, so this should have just been free and 2. They didn’t actually fix anything on my car! What they requested for me to do was something I already tried and wasn’t working initially: driving without the Start/Stop system engaged. So, basically, if I happen to forget to disengage the system, there’s a possibility my car can shut off again! And now I’m pissed bc I was forced to pay $79 for them to not rectify the situation & do their job! On top of that, when I received my car last night, my check engine light was still on from Tuesday, when it cut off in me. And now, my back up camera is glitching, every time I reverse the screen would glitch and eventually turn into a blue screen, which has never happened before. I just called Smitty’s this morning 4/6 to inform them of the new problem just to be met with them basically telling me I have to go to the jeep dealership because they don’t have the equipment to fix anything regarding my auxiliary battery, meaning I have to spend a lot more money to get my car fixed. My car is drivable but the whole process has been a headache.
Update: my car cut off AGAIN! 4/7 @12AM after putting gas in it, AGAIN!
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January 2024 by Bill Nadelberg
Had a great experience with Smitty’s. We were driving from New Jersey and had to be at a wedding in Boston last Friday night. Cruising along at 65 mph on the Merritt Parkway when the yellow check engine light came on and the car suddenly lost most of its power. I immediately got off at the next exit which was Norwalk Connecticut. Did a search for local service centers and Smitty’s seemed to be the closest. Without an appointment, I drove up and one of the owners had one of his mechanics come out and put the car on a scope to diagnose it. It turned out to be a misfiring cylinder. The mechanic ordered the necessary parts from a parts dealer who apparently was very close. Within one hour I was back on the road. Dropping the work that he was doing in order to help me out went above and beyond and I am truly thankful for that. I consider it one of the luckiest days in my life!
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December 2023 by Frank Gagy
Great service
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October 2023 by J A
went to have my a/c serviced on my truck they found a bad compressor and also had it replace the. serpentine belt.which I had no problem with but when I got the bill they charged me $100 per pound for refrigerant which being in the a/c and heating industry I know a 30 pound drum costs roughly $300 so that one drum they’re charging $3,000 for so I called the dealer which is H&L Chevy and asked them what they charged per pound for refrigerant and they said $40 per pound for 134a so half of what smitty’s charged and that’s a certified dealership needless to say I won’t be back not even to buy gas which I did frequently it’s not right to take advantage of customers especially ones that have going there for service and gas for a long time they did fix the problem though just don’t like getting taken advantage of beware before you get your a/c recharged here
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October 2023 by Mike Skinner
I brought my wife's car in this morning for headlight upgrade and coolant flush and replace. The service was excellent beginning with Billy who wrote the service up.he was very nice and helpful. The car was done at the promised time and they were very fair and honest. I can't say enough nice things about the business
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October 2023 by James Andrasi
went to have my a/c serviced on my truck they found a bad compressor and also had it replace the. serpentine belt.which I had no problem with but when I got the bill they charged me $100 per pound for refrigerant which being in the a/c and heating industry I know a 30 pound drum costs roughly $300 so that one drum they’re charging $3,000 for so I called the dealer which is H&L Chevy and asked them what they charged per pound for refrigerant and they said $40 per pound for 134a so half of what smitty’s charged and that’s a certified dealership needless to say I won’t be back not even to buy gas which I did frequently it’s not right to take advantage of customers especially ones that have going there for service and gas for a long time they did fix the problem though just don’t like getting taken advantage of beware before you get your a/c recharged here
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October 2023 by James A.
I went to have my a/c serviced on my truck they found a bad compressor and also had it replace the. serpentine belt.which I had no problem with but when I got the bill they charged me $100 per pound for refrigerant which being in the a/c and heating industry I know a 30 pound drum costs roughly $300 so that one drum they're charging $3,000 for so I called the dealer which is H&L Chevy and asked them what they charged per pound for refrigerant and they said $40 per pound for 134a so half of what Smitty's charged and that's a certified dealership needless to say I won't be back not even to buy gas which I did frequently it's not right to take advantage of customers especially ones that have going there for service and gas for a long time they did fix the problem though just don't like getting taken advantage of
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August 2023 by steve sirico
Always helpful, reliable and trustworthy
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August 2023 by Darryl Elliott
Quick and friendly
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August 2023 by wil58ritt
Saved the day once again.Second time they have saved me, this time putting on a new tire before 7am.Excellent team.Service: Tires
