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November 2024 by Akua Atakora
I had a personalized beauty lesson with Kiara, who was incredibly knowledgeable, precise, and kind. I learned so much about makeup that I didn’t know before. She was patient and professional, providing me with application techniques, recommending the best products and practices, and offering skincare advice for long-lasting results. I truly enjoyed my session with her, and ever since, I haven’t been able to stop using the products! I would definitely recommend her!
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July 2024 by yuri c
*NINA*
me and my cousin came in for a return and also wanted to buy another purchase. We worked with this lady named nina who had a very rude demeanor and was rolling her eyes at everything said to us we told her multiple times what we were trying to return and what we wanted to purchase afterwards, And when it came down to it, she had a miss misunderstanding and thought we were trying to return both things which was fine, but we corrected her. She more of an attitude and acted like we have not told her multiple times and that it was our problem. she didn’t apologize rather just kept on rolling her eyes like it was a big annoyance to her. when asked for her manager, she told her she was the manager, and when asked for another manager to walk out, she had lied and told us none of the managers were on the floor at that moment. eventually, we found out that that was not the case, and that she had just been lying to us.
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July 2024 by Sofie C
Just came in to the store for a return and had the worst experience with one of the ladies working here. Her name was Nina and she had long brown hair. While making the return she repeatedly would roll her eyes to everything and was grunting and making sounds like she was annoyed. When I gave her the receipt she took it and gave an attitude about it not being the correct recipe saying “this is for the moisturizer” which we did buy a moisturizer too, it was a multiple item purchase but was just trying to return one of the items. when she realizes she was wrong she doesn’t apologize and just wants to continue. throughout the rest of the transaction she was being rude and very disrespectful for no reason at all.
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May 2024 by Lea Bea
Autumn was amazing! She helped me find my foundation shade which is not an easy feat for me. She gave me some advice based on the type of foundations I liked and I really appreciated that. She had told me about this fenty promotion too (if you buy $50 worth of product you get a little goody bag) She signed me up for their rewards program and I got a lot of cool stuff from it! Thank you Autumn !
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March 2024 by Rosy Marinero
I really want to recognize Nino. I went there to buy a brush I was told for one of the associates the brush was out of stock and I told her the website showed availability.I told her to check and she said I am positive it is our stock. Then I went to buy a lipgloss and Nino came to ask if I need help, she went to check in the back .She found it. Great job, She took care of me with a smile. There is couple people who loves their job. Nino is one of them. Keep up the good work.
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March 2024 by Caryn Ale
I am usually treated nicely at Sephora. However, this time they were incredibly rude at the Sono Mall. I wanted to return an eye cream that was $54. I tried it once and I broke out. Returning it was so difficult because I was 1 day past their return policy… sorry it’s not always easy to get to the mall. The lady at the register said she was a manager but decided to be useless and rude. I refused to leave and they got someone else… I assume the real manager who said ok to return. I have spent so much money there over the years but not anymore.And you can’t return Sephora items to the Sephora that’s in Kohls… makes no sense to me bc it sounds like the same company to me.In any case, sped your money in places where people are nice.
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January 2024 by custominksc
The inventory in this store is almost always low but the lack of customer service is what turns me away from this location. I needed help with purchasing a product and walked as employees stood talking to each other about weekend plans or made eye contact with me and then turned their backs to stand and do nothing. I was finally able to get a manager who had to instruct an employee to help me. If you have the time to spare and drive further I'd highly recommend trying Sephora in Milford, CT. They offer a much wider range of inventory and the customer service is phenomenal.
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November 2023 by Alex Tunick
Sent a used lip product. Boycott corporate america. Shop small. Used lip product? Really?!
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November 2023 by Reza Ghorbani
It was ok
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November 2023 by Debks TV
Truly, I never EVER post anything negative, but this one, really pissed me off. Excuse my language. I am never coming back to this store. WE the customers come all the way to the mall to save retail stores, and they talk to us like were idiots. I literally pulled my mask down for two seconds to look at myself in the mirror and I got scolded. I left.
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May 2023 by Kiera Lynn Callan
some sephora workers are super judgey which is why i prefer online shopping but w makeup i want to play w stuff! i had to exchange some items and the manager was so sweet and understanding she made me feel so comfortable. will drive to this location over others
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April 2023 by Sky sky M
I am so disappointed. The worker I had was so abrupt and rude. I wish I had gotten her name down because I am absolute so upset. This worker not only was rude to me she also told me I looked homeless. That is so offensive. Sephora please stop hiring unfriendly people
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March 2023 by Lauren Renee
I’ve never been to a Sephora where your staff was so happy to help me, and they were friendly! That alone just made my shopping experience less like a chore. Sophia and Laura were lovely! Both girls were more than happy to help me with my specific questions and requests. Sophie is only 19 but she was so mature and also knowledgeable about questions I had regarding retinol and hydrating skin treatments/masks. Laura was super patient with my questions about it cosmetics with spf and hydrating formulas. Overall just impressed with your staff. Even the cashier was warm, she helped me feel less guilty about spending so much money ? this Sephora is probably the best one I’ve ever been to.
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March 2023 by Lindsay M.
People are fine the products and management have gone down hill. They were out of sample containers so they poured my sample in the bag which feels gross and unsanitary.
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March 2023 by Lauren Trevino
I’ve never been to a Sephora where your staff was so happy to help me, and they were friendly! That alone just made my shopping experience less like a chore. Sophia and Laura were lovely! Both girls were more than happy to help me with my specific questions and requests. Sophie is only 19 but she was so mature and also knowledgeable about questions I had regarding retinol and hydrating skin treatments/masks. Laura was super patient with my questions about it cosmetics with spf and hydrating formulas. Overall just impressed with your staff. Even the cashier was warm, she helped me feel less guilty about spending so much money ? this Sephora is probably the best one I’ve ever been to.
