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March 2024 by Salvatore L.
Elm partners LLC has been a customer for 5+ years and in the past year we have been communicating with Janet on a weekly sometimes daily basis for all our questions and issues. She has been incredibly helpful in all regards. She has been professional and attentive to all our needs and has displayed a high level of customer care. The company is absolutely fortunate to have an employee so dedicated to the organization. Sal L. Elm Partners LLC General Manager
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August 2023 by Danielle Mangini
Too many arbitrary rental increases!! I’ve rented a unit here for 3 years for items from a family member’s Estate. This is separate from my husband’s unit because of the estate. My husband went to drop off payment for my unit yesterday and gave the staff member my check and invoice. She mistakenly looked up his account from the check (ignoring my unit invoice) and told us that my check amount was too low. I spoke to her and realized she was trying to charge me for my husband’s storage space, which is a higher price. No big deal, we figured it out. The issue is that less than 24 hours later, I received an email that my storage rates have gone up yet again. No way this was a coincidence, and I feel like I was targeted because of their mistake. I don’t carry their insurance but they raised the rate as though I do. Bad business practices. I am an attorney and a real estate agent and I will not recommend the space to any of my clients or friends.
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August 2023 by D Roseau
The best storage unit I’ve ever had. Very clean, staff is amazing. Just wish the access hours were longer. Otherwise extremely satisfied
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August 2023 by Tim Joyce
clean friendly service - very convenient location and accessJanet the best!!
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June 2023 by james davis
Ridiculously clean and bright facility. Love the easy all hours access, carts, easy on, easy off highway access. Pricing is competitive. Manager is smart and professional.
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June 2023 by Havi Pesso
Clean and dry, friendly staff.
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March 2023 by Mike Burna
no issues at all. you get what you pay for. a place to store your stuff. love it
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December 2022 by Linda Mohr
The entire facility is clean, well run, and has great prices. I have also users their moving van which has been a very price friendly option and they have been terrific to work with when I have leased it for a day, on four separate occasions!
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April 2022 by Vane E.
I'll give 0 stars to this place if 0 was an option. This storage facility it's dirty, the staff member smoke in the office and it's disgusting walking to the office as is in close with no air circulating on top of all I moved out 2 months ago and they still charge my credit card for the monthly like if I'm still there?? the guy Lorenzo doesn't sound knowledgeable at all in how to resolve the easiest situations at the facility. In all the years I had rented storage unit this has been the worst experience !!
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February 2022 by Mat Cohen
Great facility very clean !! Staff very helpful
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January 2022 by Daniel Mulhern
I have been renting a storage locker from this company for about 6 months. I worked directly with Joe who has always exceeded my expectations. Not only is the facility clean, organized and well maintained, everyone is always helpful.I was in between selling my home and moving into my new residence and I needed an additional storage unit short term. The team were amazing, within minutes I had a new temporary unit that I used for 30 day. Everyone was so accommodating. I searched around for a the right facility that was safe, clean and well run and Secure Self Storage was by far the best value when you evaluate price, location, space and additional benefits (24 hr. Access, a moving truck available on property at a great rate to shuttle your stored item in or out along with amazing staff members available to assist you.)I highly recommend this storage facility in the Norwalk/Stamford area.Thank you Joe and Team,Dan Mulhern
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December 2021 by Chris Lee
I haven't been to a self storage facility in years. This one impressed me with its newness and secure looking lockers. Each was equipped with strong doors and the whole facility was clean and modern. We were there to collect purchases for an auction. Trolleys were available for us to cart our boxes to our car.
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November 2021 by John Corcoran
Terrific staff. Very clean. A bit too pricy.
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June 2021 by Raj G.
Extremely clean facility with ample parking and convenient access Pricing tends to be on a higher side but convenience and access and cleanliness makes up for it
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November 2020 by Tyler Fortier
Called multiple times tried to get in contact with Kurt left a voicemail and nothing called the customer service line and after waiting for 26 minutes someone finally answered and asked me to wait and hung up I work for a storage location and by far this is the worst customer service ever
