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February 2024 by ThomasM
The waitress did not ask if we wanted coffee/tea or dessert at the end of the meal and just brought the check even though we hadn't requested it yet; she did not come back to the table to ask if we wanted refills on our drinks or water at any time. I felt rushed out, and given that 80% of the tables were empty, this was bizarre.
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December 2023 by Lolita M.
This location is OK. It's understaffed and otherwise the staff was unfriendly. The selection was meager. The shoe section left so much to be desired that I shopped what I needed online while there which was as equally needed as it was counterintuitive. I absolutely love Nordstrom but I'm today years old finding out not all Nordstrom's are created equal.
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November 2023 by Julia N.
Want to give Beth M a shoutout for her incredible customer service! During a busy time she was thorough in her help and made sure to give me top tier service. She was friendly and had a great attitude - thanks Beth!
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November 2023 by Saira K.
This is a beautiful store at the SoNo mall. The service is excellent. You can find really great things even on sale. There's a restaurant, too. They have a nail spa, nice handbags and shoes.
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November 2023 by Bruce D.
Top Department store option for quality products.
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October 2023 by Sharon Heyse
Great service along with beautiful merchandise
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August 2023 by Brian Cruz
Love this place, my new favorite store. Atmosphere is on point, customer service is so good, all around an amazing experience.
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August 2023 by Tanya. Clarke
Hate this mall no one knows where anything is will never go back there
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August 2023 by Bob Lehman
Nive Nordstrom's underutilized, quality restaurant. Slightly less stock than many Nordstroms. Abundant parking.
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July 2023 by 2-Step Verified
My favorite spot to pick up Nespresso pods from. The employees have always been fun to talk too
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July 2023 by Vito Padilla
Nice stuff I was in a hurry but next time I'll check it out more closely
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July 2023 by Paige V
Kimberly Higgins in the women’s department is a prime example of customer service perfection. She is the reason I keep coming back! If you need any help at all, she is there to help you with a smile on her face.
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June 2023 by Nancy B Nessel
Tried curbside pickup at 7:40 and the store was closed despite store hours saying its open until 8pm.
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June 2023 by Lorraine Meager
The first and third floor are decent, however, the women's floor is tragic. The Farm Rio section had dresses so wrinkled, clearly just shipped out of a box, and clumped on a rack. I should have taken a photo it was shocking how dumpy it looked...The dresses are low in price, and very cheap in quality. The second floor sales associates chase you around to start a fitting room the second you even hold up and item, yet walk right by wrinkled clothing, clothing on the floor, and dressing rooms left with discarding items all around. The service can only be described as weird, and none of these sales associates could offer any style advice. They wouldn't know the brands or fit... but I guess it really isn't an issue here, as there isn't any merchandise to recommend. The SA skill level at most, is looking online for a size, which any customer can do with a smart phone. I am not sure why they haven't phased out these people entirely and instead just have self check out.The visual look of the women's apparel is worse than a TJ max. The women's apparel is sorted by color... they don't have any designer corners just a few sad MaxMara pieces no one would buy here in this tragic space.You could not walk into this store and find any women's wardrobe essential items. Where are the great jeans or slacks? How about a good button down that will last for years? Forget investing in a good coat or suit as a women. It's leggings and polyester dresses made in sweatshops destined to land in a dumpster, than a landfill in a few months. No wonder people look like frumpy zombies everywhere you look. It is so sad what has happened to our great department stores. You used to look to buyers and the sales floor for inspiration.
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June 2023 by Marc L.
I guess the days are gone when Nordstrom was known for good customer service. After spending about $250 for two pairs of slacks that were supposed to be delivered to the South Norwalk store for alterations, I was charged the full amount, but the pants were delivered to a store on the West Coast. The pants were supposed to be re-shipped to Norwalk store, but they never arrived. After calling the main customer service number, and the store itself, I was first offered a one dollar courtesy discount for the inconvenience. I then waited another two weeks, but the pants still never arrived. The staff of the Norwalk store is either not smart or not empowered to get anything done. I finally gave up on the runaround and got my credit card to reverse the charge. A day later in Nordstrom called to say they would agree to refund the original charge. Go figure.
