-
July 2023 by Paul A.
My sales rep at McMahon Ford, Cheryl was amazing! She helped me find the exact vehicle that I wanted and take advantage of some incredible rebates that were set to expire. She really cares for her customers and goes out of her way to ensure they're 100% satisfied!
-
May 2023 by Shiann C.
A year after ordering my Mustang Mach e premium it finally came!!!!! Cheryl was the best! She updated me every step of the way and Al the finance manger got me out the door and driving in 10 mins. Great team! Great customer service! And of course I'm extremely happy
-
May 2023 by Al K.
This was an unexpectedly very enjoyable experience. It's unfortunate that McMahon needs to overcome the weight of an industry that has such a soiled reputation as they could not have made this more pleasurable. We identified the car we wanted, a 2020 Ford Escape Hybrid Titanium. McMahon was one of 3 dealers within 50 miles of our home. With our guard up from the negativity of previous car purchases, we called first to ensure that the car would be there before driving 90 minutes. We were connected with Owen Callahan. Having recently retired from a 40 year career in sales, no one has a greater distaste for rotten, inept sales people than me. Owen has shown himself to be the consummate sales professional and he was delightful to work with. Patient in addressing all of our questions, and there were many as this was our first entry into the hybrid zone. We went for a test drive that was long enough to allow both the wife and I sufficient time behind the wheel. It was a totally relaxed experience. When we returned to pick up the car a week later ( due to their doing additional detailing and waiting for our personal check to clear as we didn't finance), Owen spent about an hour with us out in the car showing us the ropes of our new car. And as it was a Titanium package, this car has it all. Indeed his training us on the vehicle only ended when I couldn't absorb anymore and told him we would need to learn the rest on our own, which we are and we've loving the vehicle. We can unequivocally recommend Owen.As we didn't finance, I was all ready to butt heads with Al Berger their finance manager as I anticipated his throwing every add-on to a purchase in our direction- extended warranty, maintenance plan, etc., etc. I was truly unsettled when it was such a painless experience. Yes, he presented all that but with no pressure at all, just easy clear explanations. Indeed, we'll be returning for the application of one product he had presented, that being a car protection application that comes with both exterior and interior warranties.SUMMARY - Our experience with McMahon Ford contrasted with all our expectations and judging from their already high Yelp rating in comparison with our local NJ Ford dealers, it's obvious others have also had good dealings with them. Indeed our sole cautionary drawback - the street behind them (Hoyt Street) is metered parking which we hadn't noticed and it did add a $20 ticket to our purchase price.
-
January 2023 by Tom C.
I'm going w 4 stars bc Positives 1. they fixed my problem, which my regular mechanic couldn't. ((Check engine light) 2. The young guy at the front desk was very professional. Negatives1. The woman answering the phone was v snippy. To be specific, she was quick to interject "what?" Rather than listen to a complete sentence. She made it clear that they were really backed up, which is fair, but her manner suggested I should just go somewhere else. I would've **but** I knew other dealers were just as busy. So I persisted. Otherwise I would've given up. 2. They were expensive but in fairness, they solved the problem and all dealers now charge almost 200 or so an hour. It's posted so I can't say I didn't know. But it's still a load of money. 3. Parking is bad and the parking lot entry hard to see. Not huge issues but be aware. Overall as dealers go, an ok experience.
-
December 2022 by Michael T.
My oil pan dropped out from under the vehicle rather unexpectedly and was dragging on the ground - making a horrific noise. I was on my way to an important meeting and did not have time to do anything other than park the Ford and call Mcmahon Ford who provides service. I was in White Plains, NY and they are in Norwalk, CT. After a quick discussion of my dilemma ( I was outside AAA towing radius to get the car back to CT ), McMahon sent a mechanic out while I was in my meeting. He got my keys, fixed the bottom of the car, texted me discreetly it was fine and returned my keys to me. He was amazing and everyone in the Service area was so focused on helping me. That is real service!
-
September 2022 by Matt D.
Best car buying experience I've had. Very upfront and honest total price, and how everything factored in. No hard upselling of additional fees, or financing. The team was very attentive, and spent time walking me through the car. I appreciate the McMahon team. Keep up the good work. This is the way buying a car should be. I'll be back for sure!
-
August 2022 by Eric P.
My family has been a customer of McMahon Ford for several years. We've bought a new car and a used car from them and used their service department on multiple occasions. We've found them to be fair and honest with us 100% of the time. They're always friendly, professional, knowledgeable, and helpful. Buying or repairing a car can be stressful. Every time we've interacted with McMahon Ford, they've done their utmost to help my family in whatever predicament we faced. It's a high quality, high performing franchise with excellent leadership.
-
January 2022 by Kieran D.
Making an appointment to get a simple oil change is not an appointment for the actual work to be started! It seems it is only an appointment to drop off the vehicle. After an 8am appointment, I called 3 hours later, to be told they need more time before they could even try to do the work. Previously we had an oil change done, but had to wait 4 hours in the waiting area and were treated rudely. (I don't think they care if you wait on-site or leave to come back.) Their service department and phone system is beyond repair.
-
October 2021 by Chris H.
I went to test drive a truck. I called ahead of time to make sure the one I wanted was still available and was told it was. When I got there, it was a totally different truck...more expensive. I Did the test drive anyway and decided I would buy it. Went into the office and was told there is now a premium of $5000 over sticker price due to lack of trucks. First off, they should have told me that upfront over the phone, if not then, they should have told me when we were looking at the window sticker upon arrival. It wasn't until I wasted my time driving it that they spring the "premium" on me. When I balked, I was given a "lesson" on "supply and demand" and said take it or leave it. Very unprofessional.... Dirty practices.
