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October 2023 by Abby Sheridan
Great experience at Hank Mays. As a woman I am always concerned I will be overcharged or screwed over in some way, not here. After failing my emissions testing, I took it to Hank Mays to be fixed. Everyone I interacted with was friendly kind informative and knowledgeable. After getting the issue fixed my car passed. I recommend them.
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October 2023 by Shawn T.
RIP OFF ARTISTS:"After procuring and personally installing a new battery for my vehicle, I was perplexed to find the engine light persistently illuminated. Seeking expert intervention, I had the alternator replaced at a specific automotive establishment. The cost was exorbitantly higher than my initial expectations. To add to my dismay, merely days after their service, my car radio ceased to function. In my attempt to address this with the shop, I spoke to Don, who hastily attributed the malfunction to a potential blown fuse. I pointedly reminded him that the radio was in perfect working condition after my battery replacement and prior to their alternator service. Don then had the audacity to mention a $130 service fee for a mere diagnostic. It's evident to me that this malfunction is a direct consequence of their recent intervention. It is wholly unacceptable to expect a customer to shoulder the financial burden for issues that are likely a result of their subpar service. I strongly urge potential patrons to reconsider before engaging with this establishment."
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September 2023 by William Laplaca
Great group of people work there. All were very friendly when I went in. The waiting area is nice and has some couches, chairs, a tv, and even a water and coffee machine. The location is also idea with a few businesses close by to walk to if you need to stretch your legs or want a coffee.Service: Auto emissions testing
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September 2023 by Suzanne Sharkey
Got a flat tire driving from NJ to RI. I was towed elsewhere, but they didn't have what I needed and asked me to come back the next day.... um I don't live here?! Tow driver took me to Hank May, we didn't even bother calling ahead. I get everything I needed and back on the road. Very very happy.
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August 2023 by Tasha Burnell
This is my go-to spot for emissions testing. No long wait ever. They are quick and efficient. I highly recommend.
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July 2023 by joe ruddy
I went there for emission testing . They are very business oriented . I had a short wait time , they know what the customer wants and they do there best .
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May 2023 by mario herrera
I had some bad experiences with my old shopI really like these guys, straight forward and they listenmoving my business to their norwalk shop
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April 2023 by Chris Sigg
Very professional and courteous people. Quality work and quick service
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April 2023 by Ivette Rodriguez
Great customer service. Workers were able to locate a problem and fix it in a timely manner.
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March 2023 by Antje B.
I am so glad to have found Hank Mays in Norwalk. The place is run by 2 or 3 very nice elderly men. My Toyota is 12 years old so it has a few aches and pains and requires some more maintenance. But since the dealership in Westport is run by a bunch of rude, clueless, incompetent bozos who have absolutely no idea about customer service and try to sell you things you dont need, I only go there for regular check-ups and whatever needs to be repaired I go to Hank May whose prices are significantly lower and I get too notch service. I've been going there for several years and I never had one complaint.
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December 2022 by Matthew Rideout
Performed service on time and didn't try to up-sell me anything extra. Price to replace pads and rotors was very reasonable and much lower than what dealership and Midas quoted me. Front desk very friendly. Only thing is they charged me $40 to swap snow tires already on rims, and I would have thought they would do that free of charge since they already had the wheels off for the brake service. Seems like something that could have been complimentary in this situation.
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December 2022 by Felia Moresca
My splash guard ripped off and was dragging on the ground and John offered to cut it off for free whereas other auto body shops were trying to charge me $20-70! You guys are amazing!
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December 2022 by Dylan Longmuir
Waited 45 minutes for emissions. You could see on the monitor no one was in the emissions bay for 30 of those 45 minutes. Decided to go somewhere else.
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October 2022 by Dakota D.
Do not go here when I took my truck here to get tire rods and steering linkages done I gave it to them with the brand new parts to install for me when I came to pick up the truck I paid and told everything was done but when I got inside to drive off I was blown away to see the brand new parts in the passenger seat and I looked underneath the truck and saw the old parts still on my truck so I went back in and ask why are the old parts still on my truck and what did I just pay for? long story short they told me to leave it and the manager Ian I think his name was said he would fix it himself when I came back to pick up my truck the manager was finishing up when he was done I don't know if he was joking but he asked me if I wanted to check his work thank God I said yes because when he led me into the shop my truck still on the lift I checked the steering linkage the main center link was missing the bolt and none of them had the safety cotter pins in them I seriously had to check the manager of this mechanic shops work and point out and show him what he forgot to do like he's a band new shop hand and watch him do it correctly very shady maintenance here let alone how dangerous that could've been on a steering linkage do you not trust these people with your vehicles they have no idea what they're doing and will likely rip you off and take your money
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September 2022 by Jeffrey Konspore
I have had many good experiences at Hank May's. From reasonably priced quality tires, and quality oil changes. In addition, they operate a State of Connecticut Emissions Testing Facilities, usually I am able to get our cars inspected fairly quickly.The staff is helpful in assisting you to resolving most car problems. I have found that their work is quality and fairly reasonable in price.
