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January 2024 by Debbie Fitzpatrick
I leased a Crosstrek at Garavel Subaru.Price - Although there was a bit of confusion during negotiating the bottom line was that their price was the best I received and it was materially better than all of the others. The price was agreed to over the phone, and was an 'all in' price as I requested.Customer Service - Worked with Chris. He was very responsive and patient and made the whole buying experience a positive one.Hard sell - Compared to other dealers they are fairly low pressure but when financing you will be asked to purchase a few needless 'extras' and after you decline the price will magically go down.I will definitely keep them in mind for future purchases.
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January 2024 by Michael Gordon
Chris was fantastic! From the first call to inquire he was quick to respond and was on top of every detail until I drove off the lot in my new car. Highly recommend and would absolutely go back again.
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January 2024 by Rob Leder
Buying my new car at Garavel was smooth and painless. Joe was courteous and knowledgeable, and helped me zero in on the exact car that best suited my needs. It was a straightforward and no-nonsense experience from start to finish, there were no high-pressure sales tactics or surprise fees. I would definitely buy from Garavel again, and strongly recommend them.
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January 2024 by Jonathan Charles
Yesterday, I bought a 2020 Subaru Legacy Limited with the help of Chris. Earlier in the day, I search the Tri-State for the Subaru Legacy trim that interested me and this dealership had the exact model.With car salesmen of integrity being few and far between, Chris was a breath of fresh air. He was honest, professional, and accommodated my specific needs. I was able to view the car online, test drive it, purchase it, and drive home my new car- all in one day.This was one of the smoothest transactions I have ever had. I would recommend this dealership and Chris to other customers who are looking to buy a Subaru!
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January 2024 by Jorge Lay
Marjorie, Tom and Logan were outstanding! Very communicative, helpful and welcoming. Even while I was busy, Marjie was very accommodating and helpful answering questions and making the process just as easy via emails and texts!
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January 2024 by Jessica Ward
I stopped by Garavel Subaru to get a feel on the different options I was interested in for second vehicle. And I must say hats off to whoever keeps the parking lot in order. It made my life easier, from great organization of the makes of vehicles and to really see the differences between all. Great job ? keep the hard work. I will make a decision soon. Sorry special thanks to Robert Peterson for your help and kind words. God bless
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December 2023 by Casey Brooker
Quick and easy process. I spoke to Chris over the phone and was able to come in late the next day and they stayed late so that we could finish the entire process. Ended up with a great car that I’m happy with. I’ve only had the car for a few weeks but everything seems great. the dealer experience was quick and everyone I dealt with was kind and straightforward!
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December 2023 by Hector Marcano
Wonderful experience. They were looking out for me and gave me all possible options catered to my needs and wants. My salesperson, Michele, took the time to get to know me and recommended a vehicle to me that I ended up purchasing after test driving it. It was the perfect fit and had all the options I wanted. Thank you so much Garavel Subaru. I love my new Forester!
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December 2023 by Michael Pellas
First Subaru for my wife and I, and the experience couldn't be better, both with our 2023 Ascent Onyx and Garavel Subaru.Stephen was very helpful, knowledgeable and accommodating. He went above and beyond to meet our needs, and he actually listened rather that just try to sell us a car.Teddy, the sales manager, worked out a great deal for us and he was very pleasant to deal with.Overall a great experience all around, would definitely recommend.
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November 2023 by Scott L
I always have a great experience at Garavel Subaru. They are on top of their game. Quick, painless process whenever my lease is up. Gary is always a pleasure to work with on the sales side.My wife and I always work with him whenever it is time for new car and it’s like chatting with an old friend. Dealership is clean and nice..which just helps the overall experience.
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November 2023 by mateo
My Subaru dealer didn’t have any availability for an oil change so I brought my car to this dealer for the first time for service. Subaru is running a fall service promo, so I brought a coupon from the promo from the dealership I’ve gone to before to save $20. Garavel Subaru refused to accept the coupon for a deal that Subaru is running nationwide.The person helping me had a sign for the fall service promotion right on his desk! He was so rude and unhelpful, it’s shocking to me that this is how they treat their customers. Why would I ever come back here? It’s clear they just don’t care about helping their customers.
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November 2023 by Benjamin Hoeft
An excellent car shopping experience. After spending time at different dealerships and going through the standard pressure sales tactics, it was refreshing coming to Garavel and working with Evelyn. She listened to what we needed and provided options without trying to upsell us and we walked away with a car we are very excited about. Great team all round, highly recommend!
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November 2023 by Carlos N.
This was my first time visiting this dealership for a peace of mind service inspection. Conrado was very nice and informative throughout my vehicles visit and listened to my concern and requests. He also provided me a detailed Repair Order for future reference. Definitely coming back to get my maintenance done here. Thank you!
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November 2023 by Christie Ranges
When I traded in my old Outback for a new one, Dave Novik made the transition so easy. He explained and showed me all the new features, especially the amazing safety features which are so important to me. He was so thorough and patient. When I left with my new car, he even asked me to come back in a few days in case I had any more questions. I am a very satisfied Garavel customer. I love my new Outback. Thanks Dave!!!
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November 2023 by Josph M.
Disappointed with recent service on my 2009 Forester. Brought it in for routine service and reported pulling on front end also rattling with heat shields. They performed a front end alignment and adjusted the heat shields. The next morning when the car was started up, the heat shields were as loud as ever. I called and they explained there are different heat shield adjustments and if I bring it in again, leave it overnight, they will look at it. Then I took the car out for a drive and at 65/70 mph the vibration is significant. Two issues that were reported, worked on charged for and not resolved. Not sure if it's worth going back again.