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November 2023 by Michele Watson
Terrible customer service! Mary in finance is terrible. We purchased an extended warranty and it expired before the car is even paid off!! No way! They are dishonest and did not stand behind what they said!! Very disappointing! Do not give them the business! They truly don’t deserve it! I will be notifying the BBB it’s so wrong that they clearly communicated that the extended warranty was until 2 months after my last payment. Now my radiator goes and the expired date for the warranty was 8 months ago! Why would you buy an extended warranty and it doesn’t cover the life of the payments! Fraud!!!
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November 2023 by Lily Bloomingdale
Really terrible experience there, both with the last three cars we purchased from them and the 4th car we TRIED to buy from the and ended up purchasing from Milford Jeep, which was great. Terrible communication and they act like you should be lucky they are willing to sell you a car and take what you get. They are cocky and dismissive. Sadly, they embody what is a usually incorrect stereotype of car salesman. Again, we had already purchased 3 cars from them -- the cars were great but the sales service was awful.I went in to Garavel around April looking for a Jeep Wrangler, but wanted one with safety features (because of teenage drivers). We didn't need need the car until August, but I knew we might need a long lead time because these cars are in demand so that is why I went in 4 months early. Gave all our details and what we were interested in and was told to come in about 6 weeks and they would let us know in the meantime if something showed up that they would let us know. I emailed them multiple times and called, never heard back. When I went in June, I was shown 3 taxi cab yellow Wranglers with no extra safety features and told that is all they had. I was told, quote "We are not going to be able to help you find anything else."I understood that I had shown up in the small window after the current year cars were all sold and they were not producing any more, and before the next year's cars were being produced. But they were so rude, so unwilling to help, I ended up going to Milford Jeep, where Mark found me one current year but didn't have all the safety features we wanted so he helped preorder a 2024 for us, followed up regularly, and helped our daughter get the car of her dream!Pro tip-Garavel service department is fine but the booking time is long, you call for service and their earliest appointment is usually months out. I had already been using Milford Jeep for service -- their department is excellent and also they can usually book an appointment that week. It's a bit of a hassle because the drive is longer but it's so worth it. That's why I decided to buy from them.
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October 2023 by D S
By far the best experience with a dealership. They were friendly, honest and hassle free in getting me into a new lease vehicle. The sales rep, Daniel, was outstanding. He was fun, knowledgeable about the Jeep 4xe products, made us feel comfortable and got us the deal we wanted. I Highly recommend.
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October 2023 by John Osborn
Top notch service. They listened to our needs and worked with us to find the right fit. They were transparent and helpful throughout the whole process. They also followed up to ensure we were happy. We are. Well done Jeep.
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October 2023 by Heather Borden Herve
This was one of the easiest and best experiences ever leasing a car, our fourth Jeep but the first with Garavel – and it won’t be our last. Chris Marino was great to work with and the whole team worked hard to win our business. Garavel has new fans in us.
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October 2023 by Paul Dedomenico
We just purchased our 3rd Jeep Wrangler from Garavel. As always, a seamless customer experience followed by driving off the lot with a beautiful new Jeep! Thank you Mark Porcheddu for helping us once again. Garavel takes the time to understand what you’re looking for up front, helps show you your desired vehicles available (or ones they can get), and then a no pressure selection of the vehicle for your eventual decision. I highly recommend Garavel!Paul DeDomenico
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September 2023 by Jeremy Gerard
We love our 2024 Jeep Wrangler 4xe. Could not have been a better purchasing experience. Chris Marino is an awesome salesman!! Thank you Garavel for a great experience.
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August 2023 by Sharon
I had a wonderful experience at Garavel especially with Kim who was knowledgeable and super responsive in responding to all of my questions, making it an easy decision to pick up my Jeep from Garavel. Then Mary walked me through the financing piece with incredible patience and efficiency. Both Mary and Kim are the consummate professionals, experts in their roles and incredibly pleasant to work with! Thanks Garavel Jeep for employing the best people!
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August 2023 by Alexandra Nash
Brandon was really helpful from start to finish. I found the Jeep Grand Cherokee we wanted on Garavel’s website and did the purchase through Brandon by email and phone. The car was detailed, filled with gas, and ready for collection on the date and time Brandon had promised. It was a seamless experience!
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August 2023 by Shannon R.
Buyers beware...I am Extremely disappointed with my experience at Jeep Gravel in Norwalk, CT. I brought my Jeep in for a repair, and they had it for a staggering 31 days. Unfortunately, the issue wasn't fixed at all during that time. The lack of communication and failure to resolve the problem left me frustrated and dissatisfied with their service. I expected better from a dealership. I hope they take this feedback seriously and improve their customer service in the future."
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July 2023 by Livia Shields
Joe Melfi helped me to get my Jeep wrangler. He was so patient with me and try to get me the best deal . Joe was so attentive and really care through out the process . Thanks Joe !!!
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July 2023 by Marcos Valentin
Brandon was the salesman that helped along with his team members. Everyone was friendly, did not feel like I was trying to be upsold. They listened to my needs and were honest. I would recommend purchasing a car with them.
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July 2023 by Marcus Harper
Without doubt the best experience I’ve ever had buying a car.Mark (the sales person) was fantastic, as were his colleagues and even the sales manager was incredibly kind and thoughtful.
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June 2023 by Theresa Ferro
Annie was very helpful with my purchase! This is my second jeep from Garavel & I am very pleased with my experiences. I knew exactly what I wanted and Annie delivered! Matt was awesome as well and made the finance part go very smoothly! Thank you Annie and Matt!
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June 2023 by Maria Munet
Bryan is the best sales person, he make it happen and very happy with my Jeep.