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December 2023 by Jared Marmitt
Day of my service instalation the tech never showed. I called after my appointment window passed and the rescheduled me. Now I have an issue with my fiber internet box not working and they can't send a tech for 3 days. So I have no service in the mean time and I doubt they'll credit me the days I'm out.
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November 2023 by Brian Walton
It took seven weeks and one day for installation after order was placed. Original confirmed install date missed by four weeks. Impossible to get any information via chats, phone, management escalation and even social media shaming. Account manager ineffective. Seemed a stalling technique. Delay blamed on third party vendor, but no one from Frontier took responsibility. Very, very poor internal and external communications. A frustrating experience.
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September 2023 by Chip Sclafani
Have been trying to get a technician who has a clue. Fiber was installed after waiting for 3 months. Still slow, still buffering. Numerous service calls. Not one service technician so far has had a clue regarding problem or how to fix it. Called many times since May. Absolutely no qualified service people. The installation has been a nightmare. The worst customer service I have ever experienced. Service people are courteous, but do not have a clue. I would give 0 stars if possible. Do not waste your time or money.
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August 2023 by Michael Jones
Undoubtedly the worst managed business EVER!Within two hours of installing the new service it stopped working.Called the salesman, a promise to have it addressed. Never heard back.I reached out to customer service, executives at frontier (including the woman responsible for CS) zero response.But having read all the negative comments I am not surprised.“The fish stinks from the head down.”
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August 2023 by Ludwig Pulaski
Its all well and good until you need technical support. If I could give negative stars I would. The service went down over the weekend because a tree took some lines down. I opened 2 different service tickets that were marked as completed when a tech never even came to the house. I spent an hour and 20 minutes on hold to speak to someone then the system hung up on me. I spent another hour in a chat where I was transferred 3 times and each rep insisted that I confirm my account information so they could confirm I had paid my bill. All of the customer service reps. were rude and disrespectful. At no time did anyone offer to do anything to make it right or do anything to make me feel like a valued customer. ****AVOID DOING BUSINESS WITH THIS COMPANY AT ALL COSTS*****
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July 2023 by Derek m
Worst internet ever. They came into port lavaca texas it's always out they lie say there is notthing wrong or doing a update. The town goes days without Internet every month same ordeal. People are dropping them fast. Hopefully the town bands them from doing business in this town. Getting the bbb involved hopefully they stop robbing people in this town.
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July 2023 by Joseph Oliansky
DSL service is cheap but horrible. Very slow, router frequently interrupts connection by switching back and forth between 5g and 2.6g speed. Customer service blamed me for having too many devices when my streaming services sometimes wouldn't connect. When I called to inquire about timing of my disconnection, they lied and told me that I was currently paid up and would probably receive a credit. Instead after disconnecting, I received another month's bill plus a $55 disconnect fee which was never mentioned. When I called to complain, I received no satisfaction and was told the $55 was for the cost of the shipping the equipment back. If that's the case, they must be paying UPS 5 times as much as any other corporate account.
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July 2023 by George & Kathy
Just spent an hour trying to tell Frontier about a cover that has been open for days on my front lawn at the street where kids ride their bike. What a joke to get a hold of someone to get that DANGEROUS hazard addressed. THey said they will send someone out in 4 days. Well Frontier, You are legally liable and put on public notice that you did not address this problem.
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June 2023 by Sharon Budds
Just received a letter regarding upgrade to Frontier Communication equipment. Claimed it will improve my service. That would be great since the service is currently horrid. But what great news to receive this quality service it will cost me 25 dollars more a month. In letter there was a phone number to call to schedule the work. Person could not answer any of my questions. I was referred to the retention department and have now been on hold 20 minutes. Improved service or same old disregard for customers. Mark Levy the VP of Customer Experience should be ashamed unless he goal is reduce customer base.
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June 2023 by don lallier
I have been a customer for 16 years with this company and service for the internet is very poor, the last Tim,e I had an outage I had to wait for the Technician for a week with no service. The Technician was on vacation and they did not have some one for coverage. My 2nd long time waiting for a Technician was Just today 6-1-23 again it was 6 days and the same problem some one was on Vacation. The speed in this area for actual internet is very slow, when children get out of school inn the afternoon the ability to use the internet slows down.All in all the Frontier service really sucks.
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April 2023 by Maura Chmielowiec
The worst customer experience you could ask for honestly, if I could rate negative stars I would. We switched to frontier fiber when it came to our area, it was working great for about a month and then out of the blue service was just stopped. I called customer service and they were absolutely no help at all and told me a tech would have to come out. We work remotely and the soonest they could come out was 4 days after our equipment started working!!!!! That’s 4 days of lost work and stress on my end… We waited patiently and on the day of our appointment no one showed up and they pushed us two days even further on the calendar. At that point I just gave up, cancelled my service and went back to spectrum. When I told the frontier customer service rep I wanted to cancel they literally said “I don’t blame you actually…”. Spectrum isn’t perfect by any means but at least my internet was back up and running in under an hour with them and they were very helpful along the way. I’m honestly not sure how Frontier plans to stay in business if they can’t keep peoples internet on or be accountable to the appointments they setup. Never again will I be a Frontier customer in my life.
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April 2023 by LadyMulder
This company is a joke and it amazes me that they continue to get away with robbing their customers. I have no other option for internet in my area and I believe that is why this company doesn't care to upgrade their equipment with the rest of the world. I have to contact them at least every 6 months for their service going out. They continually come out and say "lines are under water", and apparently take them out of the water and call it fixed, instead of solving the actual issue of why the lines are in water to begin with. They don't care about their customers, or offering reliable service, and continually charge more for a service they won't upgrade, that doesn't work and the best part, they don't tell you they are raising the price. They will make you wait days for a technician while you don't have working service, and cause you to take time off of work so you can be home when they come. My favorite part is when they tell you there may be additional charges if the work is done inside your home. NO, you are providing a service I am already paying for, if it's not working, that is on YOU, not ME.
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March 2023 by Dan Lynch
Buyer Beware! Frontier in CT is terrible on so many levels. If I could rank zero or negative stars, I would. All tech companies have issues from time to time, as customers we need to know and understand that. BUT to have frequent, persistent, widespread issues AND then to fail at all levels, even when they admit the fault is on their equipment and then fight to not give credits for already inflated prices. We had NO SERVICE (No phone, No television, No internet) for over three (3) weeks. That was after many weeks of poor and intermittent service, which we were forced to continue paying for. Their escalation team made promises of call backs, credits, and more, none of which happened. They had the nerve to suggest we ‘Upgrade’ to their new Fiber, which would “be better for us.” Our account and household was flagged as a disability account with special needs. We had NO ABILITY to call 9-1-1 for several weeks. We finally switched to GoNetSpeed (Internet) and XFinity (phone, tv). Still waiting for promised calls back from supervisors from escalation team. Over two weeks now.
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March 2023 by Teri Vaughn
We paid our bill, signed up with the acp program was informed by a supervisor everything was taken care of, then they shut it off for no reason, now telling us we have to pay a 95.00 bill to restore service when it was their mistake. They are still refusing to fix their mistake. At the point of switching to a new company if someone doesn't do something to fix this.If you can avoid having frontier service. don't get them. They have now raised my bill for service. I have not had since the 3rd of January When they shut it off without reason to over $400.
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February 2023 by Rob Huseland
Internet was installed 1.5 months ago, and it has been out for almost four weeks. A tech finally showed up after I got the personal phone number to a manager. Customer service is horrible at best, both on the phone and social media. Account manager didn't resolve anything, said the case was escalated and nothing ever came of that escalation. The tech that came to finally fix said the original installer, a contractor, used the wrong box, and also when he checked the sun station, someone else unplugged our LAN line because nothing was labeled. I filed a complaint with my congressional representative as well as an FCC complaint. Frontier credited some money for some days missed but not all. Really would highly recommend not using frontier, but for us it is the only internet company around so we're stuck with it. If it continues to fail, will pay to switch to Starlink
