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September 2023 by Roxanne Mahoney
Our family loves this bank, especially our friends at Cranbury Branch. I was doing a transaction with David, and instead of asking me to tell him my info out loud, he handed me a piece of paper and asked me to write it down….fantastic customer service!!!
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August 2023 by barbara rossi
I have all praise for Althea Francis, Bank Manager at the Darien Branch. In this day and age, you don't expect a bank to cater to your personal financial needs. Althea has taken the time and energy to help me with my banking requirements. She is a true professional. I can not thank her enough for everything she has done to help me. She takes a personal interest in your current circumstances, and will go above and beyond to bring about a resolution.Thank you Althea.
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August 2023 by Mary Campagna
Althea G. Francis is one best Managers i have come across . No matter what my needs are , she is willing to take the extra step to help me . Her staff is always there to help me too . I have been long customer at the bank and always feel very welcome there with their warmth in the darien branch . Mary Campagna .
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May 2023 by Robert Slapin
Great experience opening 2 new accounts. All papers was ready when we arrived and Gail answered all of our questions.
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May 2023 by Jonathan Flores
Very weird encounter. I just got out of this bank. I just entered the bank and rang on the doorbell and when she opened the door she seemed weirded out by me? Saying “you don’t look like one of our customers” which I don’t know what that means, I was just trying to get another check book since I lost mine when I got my first account here when I was 16-17 years old. I explained my situation on what I was trying to do and she asked for iD, so I pulled out my passport and she said we can’t do that anymore. Which I understand since she explained that there was fraud with it. It’s just that I don’t have any license at all just my passport. So what am I suppose to really do with my account while I try to get my license. She seemed tired out by me when I all I was doing was showing respect and answering nicely, and she continued to just roll her eyes at me. Customer service has dropped since the last year.
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March 2023 by Nancy Sachs
Branch Manager Althea Francis is exceptional. She is knowledgeable, professional, and always helpful. She has provided invaluable assistance to family members on multiple occasions. In every instance, she has been responsive and has successfully and timely resolved the issue at hand. In this era when many people don't have an understanding of what it means to provide customer service, Ms. Francis delivers beyond all expectation.Given her superior level of competence, it is surprising that Ms. Francis is simply the manager of one branch office, rather than overseeing all of Fairfield County Bank's branch offices. She certainly could handle such responsibilities.
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December 2022 by Melissa Nickle
The Wall street branch is an absolute delight to do service with. I deal with Althea every few weeks and she is spectacular. Love, Love, Love!!!
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October 2022 by Addie Stevens
Excellent service. Althea and her team were fantastic, I will recommend this institution to anyone looking for great place to bank!
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September 2022 by Jose Padilla
I had a Nice experience with Alicia Ochoa, exellent costumer service. She helped me with online banking, I'm very satisfied
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The service is more than excellent, especially Neida. It is nice to have a bilingual person available to assist. She has been very helpful from the beginning with establishing ourpersonal and business account. In addition I am pleased with the vehicle insurance provided by FCB.
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May 2022 by Ashley Baptiste
I had to do a wire transfer and Alicia was so helpful in going over all the fine details to make sure it was completed swiftly and correctly. She is a great asset to Fairfield County Bank. Thank you!
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March 2022 by Jose
Staff was very warm and welcoming. I stopped in to inquire about services and a checking account. I will be returning to set up an account here as I am unhappy at my current bank. At this time it is hard to find a bank that is so welcoming and answers questions without feeling like your are interrupting them. The ladies were all pleasant.
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March 2022 by Laura Reid
The team at Fairfield County Bank are truly the best. They are efficient and professional. I visit the team at the Wall Street branch weekly and look forward to every visit. Whether I come in with one transaction or many they process them in a quick and friendly manner. Truly lucky to have this special business relationship.
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March 2022 by Carol Kilcoyne
I recently had to do a transaction at this branch and had a great experience! Althea Francis went out of her way to help me. She made sure I received all the necessary information & documents I needed, and she was available when I had questions. Overall, the customer service I received was outstanding!
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March 2022 by Brenda Penn-Williams
This a great Branch to do your banking. They are always accommodating and very helpful. I love banking there. Kudos ? to the Wall Street employees.I wish them all the BEST!!
