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January 2024 by David Cornish
This hotel saved us twice from bad experiences and we are really grateful. Shout out to the front desk agent working the evening on 12/29, I didn’t get her name but she was awesome. We arrived at this hotel on short notice after canceling a booking due to the room being gross in a hotel down the street. Unfortunately we were placed on a floor with a high school swim team who were being a high school swim team - it was loud. We were going to a funeral the next day and needed some rest so we called down and got moved with no fuss to a quiet floor. The rest of our stay was great. Very clean rooms with comfortable beds, you can’t ask for more really. Thank you Marriott and the desk agent that saved us.
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December 2023 by Meredith Holmes
Our family had a great 3-night stay at the Norwalk Courtyard Marriott. The staff was friendly and helpful. The room was a good size and beds were comfortable! We were here for a sporting event and it was a great place to relax in between and after the day.Very cool gas fire pit/table to sit around with a glass of wine near the grassy courtyard where the kids could toss a ball.Amenities were also good- the fitness center was adequate to get a workout in.
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December 2023 by King Qbert
I stayed at the hotel for training and forgot my luggage. After I made it home, I called the hotel front desk and they quickly located the bag and worked with me to have shipped back. The best part is one of the front desk workers went above and beyond duty by running the bag to UPS because it was after normal pick hours. In addition to a clean room, great room service and nice location, I am/was extremely satisfied with their repsonse and attentiveness to my needs and trouble I was facing. They truly understood and worked extra to resolve. Would definately stay again if Im in the area and recommend to anyone else!Great support team!Thank you.
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October 2023 by Mark McCormick
Just good, clean, typical suburban Marriott Courtyard. Room was a good size, with a walk in shower in a well finished bathroom. Would happily use this place if ever I’m in the area again
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October 2023 by Katie A.
This is your typical Courtyard hotel. It's located near office buildings, seemingly used primarily by business travelers. I stayed here for a business trip a few weeks ago and my stay was fine! The room was clean and fairly spacious, and it was pretty quiet. There's a small market with snacks and a restaurant that is only open for breakfast and dinner. I missed the breakfast hours one day on my way out, but the front desk associate was nice enough to still get me coffee. I very much appreciated this! Still, wish they had longer options or offered lunch, as there isn't much else within walking distance.
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August 2023 by Jason Hawley
It's a maze. Not their fault I guess. Some areas that need updating. The hotel staff were awesome. Courtyard is really nice.The move to the bistro in these hotels is terrible. Hours are terrible, when people need to start their day at 6:30, there is a line. All morning pretty much a line. If I'm there for work, I don't have time to stand in line to order and then wait for it to be cooked each day because you cannot possibly know how much time it will take. Again, not the hotels fault, but it is what they are doing everywhere. Two breakfast, even with $20 breakfast vouchers cost an additional 18 dollars. 38 bucks for two scrambled eggs with homefries, 1 coffee and a breakfast wrap.Staying at a Courtyard as a Bonvoy member, even higher status, gets you absolutely nothing anymore except the check in people thank you for being one.
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August 2023 by Shalonda Carter
Very friendly staff and the room was nice and clean. We will definitely stay at this Marriott again!
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August 2023 by Tam Wood
Very bad services we reserve two bed but they said we have to wait because it was full and they also charge us. I will never recommend this hotel to anyone.
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July 2023 by Vivian C.
I stayed back in March in one of his stash in Orlando Florida office service. The pool is almost in the parking lot now relaxing at all front desk when I first got there they were really nice young Opry people the next day the woman was awful my sister wanted to pay for one night, they didn't tell her she had to email her credit card didn't give us any information. I'm trying to cash out they gave us attitude. I was two hours waiting for them to get my sister's information because one person locked one other person at the end oh yeah, it's been here all her information she did pre-pay for you already after two hours. I stayed an extra night, awful room service never came the next day. I asked room service they were right next-door to me if they could give me towels, so I'm going to Daisy's in the same towels. Oh yes, I asked again at 1 o'clock in the afternoon or you're here I say yes still no towels I try to cash out another problem a Parking they want to charge you $20, there's no parking when you get there. If you do you have to park in the back of the building no security no nothing and walk. It was awful experience the bed was comfortable. The room was pretty but it's just for adults sleep and get out. breakfast is good if you're in a special diet, nothing to fill you up Coffee was wrapped up by 1030 am I asked for coffee for the machine in my room they only had decaf they ran out of the regular Well that's not going to do anything Does an offer experience $400 later nothing special
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June 2023 by Mike S.
Don't expect much from this hotel. They put lipstick on a pig for their renovation. Rooms are dingy and outdated. This hotel DOES NOT include breakfast which is shocking for a suburban Courtyard. Their snack bar and restaurant prices are outrageous as well. Additionally, they don't provide coffee in the lobby for guests and you have to pay out the wazoo for it.The final straw was the billing and points. They incorrectly placed food charges on my account and those still have not been rectified. I also have not received any points for my stay. Not a hotel that lives up to the Marriott standard. Pass on this one and at least find a hotel that will provide coffee and breakfast.
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May 2023 by Bryan Schevis
Hotel looks recently renovated. Beds were comfortable. A couple of stains on the rug in our room. Staff was friendly and helpful. Overall pleased with our quick stay. Only reason for 4 stars was that adjacent room plumbing was LOUD!!
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January 2023 by Jeff C.
Stayed at the Courtyard Norwalk numerous times since moving from Fairfield County three years ago, and our experience has always been top notch. The location, renovated rooms, ample parking, small but well-appointed fitness center, spacious lobby with Bistro and breakfast bar are all wonderful.By it is the well trained, polite and accommodating front desk staff that sets this Marriott apart from other options in the area. They have a positive, can-do attitude and seem genuinely happy to worth there.I look forward to our next visit.
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January 2023 by Susan D. Shelton
Great hospitality. Very nice room. Good overnight stay.Our check-in process was seamless. The reception desk person was professional, courteous, and friendly. Our room was clean and very comfortable. We arrived late in the afternoon and just wanted to get a little nosh to satisfy our hunger pangs. Well....the selection of options in the hotel "restaurant" really satisfied our needs. If/when I need to find a place to stay in the area for business/personal needs then, I will certainly select this place.Note!! The photos on the Google website DO NOT DEPICT THE RESULTS FROM THE RECENT RENOVATIONS!!! I recommend the renovated exterior and interior photos be uploaded to this hotel website as soon as practical!!! The comments on the renovated environment to this hotel was one of the reasons I chose to stay here.
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August 2022 by Caroline N.
Stayed here for several days. My room was clean and spacious. The lobby is also clean and has a Bistro with a bar which is convenient if you need to grab a bite or if you need a late snack without leaving the premises. I ordered from the Bistro twice but only ate my food once. My French fries had a hair in them and so definitely not fit for consumption. I ordered tots a couple of days later, and was glad I did bc they were both hair free and delicious Customer service is friendly and cordial majority of the time but not consistent. I also liked that housekeeping is daily without having to request it. Things are back to pre pandemic times There is a beautiful courtyard outside that has a fire pit table for those chilly days or evenings. The pool is indoors and heated to enjoy year round. There are quiet hours from 10p to 8a which is super family friendly if you are traveling with kiddos. During my stay, it was nice and quiet during the weekdays. I really liked the option to use my phone as a remote by scanning a code on the tv. This is a great perk for anyone (me) that doesn't like to touch the hotel remote.
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April 2022 by Hank C.
Located across from some of the office parks and apartments, this location is obviously used by business travelers and others passing through Norwalk. They have clean rooms, reasonable rates for April, service is slower but they have few staffers, and parking free around the building. Some room bookings come with meals, others don't so check. Check-in was smooth online and picked up cards and left a deposit card of $20. Nice and easy. Basic amenities if you need them like a toothbrush. Bring your own water though, they charge $7 for each of the bottles in the room.Some of the furniture is a little bit old and doesn't quite close properly, and the mini fridge was completely empty and off so you have to turn it on and make it cold. However the room was facing a nice and quiet side and not the street, and they have a courtyard between the rooms with green space. They are eco friendly with bigger bottles of shampoo and soap, so this is not a place where you get little sample bottles to take home. Elevators are on the old side and very slow, but they work. It's clear they've done some renovation here to make it look nicer, but there's still some areas like in the bathroom where you can see some patches that need to be cleaned up (towel rack falling off the wall and some moldy areas by the tub that need some re caulking). Check out was easy, called the front desk and they checked me out remotely. Overall a great deal, and a clean bed to stay the night in is all we needed and what we received!
