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December 2023 by Adam L.
First of all the parking lots are complete disaster. It's the worst Costco parking lot I've ever seen in my life. Once you park and go in it's not too bad. I bought Yankee tickets and went home and registered them and then they were not in any of my accounts. I tried three different places. I had to send them an electronic message to say WTF. Then I went to the optical section on a Sunday, which is my primary reason for being there. It was closed. I've never been to a Costco in my life where the optical department closed on a Sunday. There is a sign that basically said they weren't able to hirer enough employees and that's why they're not on standard hours. I got a suggestion; pay more F'ing money. It's 1-2 star as a Costco but a 3* as a store.
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November 2023 by Sleepy Daimyo
Honestly the people at the registers are great. If the rating was for them I'd give it 5 stars, they're always so polite and fair and take people in line, etc.The pharmacists however are another story. They're so rude and short-tempered when you call to make sure they got the script, because sometimes the text notifications don't come through and you don't wanna wait 5 days only to find out they never got the script, or the medicine is on back order.(1/10 times they will send a text that it's on order, most times you have to call and they're miserable about that).When you confirm they have the medicine in stock, because other pharmacies in the area didn't, they tell you yes yes, despite not checking if all elements of the script are in stock. So you ask the doctor to send the script there and THEN you find out afterwards oh, sorry we have Part 1 and Part 2 but we need to order in Part 3. And when you say, why did you say you had all the parts in when I called earlier? They get snippy and tell you your doctor should've sent the script in earlier! I'm sorry, what?! If you didn't have all the parts, you should have said so when I called to ask.When you find out that the medicine is coming in tomorrow but you don't get a notification that the script was filled, so you call to check they did get it in, they act like it's such a huge inconvenience to check. Turns out they had it in for a few days but they just didn't bother filling it. Why? No idea, they won't answer but they are super flippant about it as if you haven't been waiting on your medicine.It would seem they don't want to answer calls. There's a solution for this - fill the script or send out the notifications that something is on order and people won't be calling to check. It's simple, don't get angry if you're getting calls cuz you didn't do your job.If this was a one time thing I wouldn't leave a review. I am not one to complain about lines- they can't control the influx of people on a random day or hour. This is a constant bad attitude issue and respectfully I understand if someone has a bad day but if every time someone calls you have an attitude problem - something needs to be adjusted. You shouldn't be taking it out on the customers for being concerned about their health.
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October 2023 by Lourdes A.
Mike, fondly referred to as "Cueball", ensured a flawless experience, paying meticulous attention to every detail. From my first step into the store, his welcoming smile and readiness to help were evident. During the membership application, he consistently showcased his attentiveness, patience, and thoroughness, addressing all my inquiries and concerns. Mike's unwavering commitment to top-notch customer service shone through in each interaction, making me feel truly valued as part of the CostCo family. Such genuine passion in customer service is a rarity today, and Mike exemplifies the essence of going the extra mile for a customer. A heartfelt thank you to Cueball for making my visit to CostCo in Norwalk, CT, truly unforgettable. Your exemplary service has not only secured my loyalty but also garnered deep respect and admiration. Continue the excellent work!"
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September 2023 by Iris O.
this one Star is for how RUDE this employee that goes by " ESTEBAN" I was not at the self checkout. One of the employees forgot to scan one of the product I bought. This guy made me feel that I was robbing the place. Even though someone already check me out. This is so unprofessional and rude person. I've been going to this place ever since they opened. I am appalled to ever encounter such rudeness in my life especially from an employee that works in customer service.
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September 2023 by Mitchell K.
A fairly basic Costco. The parking lot is a complete disaster. It has an entry/exit choke point where people who stop and wait for a space to empty can force you to sit for fifteen minutes to get into the lot. Unfortunately that makes this a destination to go to only if you must. I compare it to Brookfield CT which is infinitely better and even has a Costco liquor store using the same building and a Costco gas station offering consistently lower gas prices. In my travels I have gone to Costco in different parts of the country and they are definitely set up differently. The best I have been to are in Southern California (LA and San Diego).
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September 2023 by Andrew V.
Only issue with this Costco is the parking lot. Everyone giving 1 star reviews because of that is insane
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July 2023 by Blerina M.
Was just in this Norwalk, CT location and received such kindness from Yohance. He was absolutely wonderful at answering my questions and helping me with the product I was wondering about. Thank you so much.
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May 2023 by Ragnar R.
I Went in quick to grab few stuff , this one Star is for how RUDE this employee that goes by " ESTEBAN" at the self checkout was , he singled me out asked me for my membership card I showed it to him , when I nicely asked to get clarification out of curiosity he was like if you have anything to say or anything you are not ok with go to management while making Rude hand gestures signaling I was yapping my mouth wtf? , how RUDE AND UNPROFESSIONAL! I'm in disbelief ...I paid and left ,I still love Costco but never going back to this location .
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March 2023 by Alan W.
Ordered a pizza to take home - not sliced and lightly baked so I could heat it up that night for dinner. They burned it. Always check before you go!
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February 2023 by Estee A.
The staff giving out the samples are lovely- great free samples today, Cheetos, boba tea, kombucha lemonade, Coq10 liquid, turmeric liquid, granola, dressed salad, Gouda cheese. Etc etc. The hot dog was fantastic- first time trying it. The chicken bake was salty AF and barely edible. Excited to try this bulgogi beef that was on sale. Update: The bulgogi beef was overall okay. Unimpressed with the texture and the flavor could have used some more heat/spice, wouldn't buy again but was happy to try it at the sale price.
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January 2023 by CT E.
Produce is frequently more expensive and lower quality than local grocery store. Prepackaged quantity frequently has one or two rotted pieces. Very frustrating! Frozen produce is good value, but they go out of stock for weeks.
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November 2022 by Lizbeth A.
Lower your expectations on customer service when shopping at this location. Some people working there are not happy and they show it. It's not nice.
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October 2022 by Dan X.
Easy to navigate around compared to the 2 level Costco in NY. I mainly go for the fruits and veggies, always plenty in stock and it's organized and clean. Bummer they got rid of their book section but nevertheless Costco always finds something exciting to compensate
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October 2022 by Rachael K.
I only go here for the pharmacy, and oy... I mean, parking is a *nightmare* and while I have figured out a fairly reliable route through the hordes of people buying God only knows what in massive quantities, it's stressful to go there. But it is the most affordable way to get the multiple medications I need. HOWEVER - my doctor called them all in at once, and somehow, they managed to schedule them so they do not refill on the same date, so I have to go there multiple times a month. They do not auto-refill controlled substances, and if you call them in early (as in even a few days early) they just ignore the call and do not refill it... so I wait until 1-2 days before I am totally out. Difficulty? Apparently, they don't manage their inventory very well - so I have now been two days without an essential anti-anxiety medication and am not doing well because they just sent a text "out of stock - will text you when prescription is ready for pick up." That's... just... great. This, just a few days after I had to pick up a different one, and someone said, "is anyone here NOT waiting for a vaccine?" and I said, "I'm picking up a prescription..." and she walked to the back... and didn't come out. I had to *call the pharmacy from where I was standing* to let them know I'd been waiting 15 minutes to pick up a prescription. I was told, "I thought you said you dropped off a prescription." I said, "did you see me drop off a prescription?" Infuriating... and if I did drop off a prescription, why wasn't it being filled? Nonetheless, I do save hundreds of dollars here, so I guess I have to put up with the inconvenience (including the pharmacy being closed on Sundays, and also not opening until 10am) ... but at the moment I am really not feeling well because I am without my medication. On a weekend, when I couldn't call my doctor to get something called in elsewhere to hold me over.
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August 2022 by R Glaser
WYF… the CORRECT hours are 10am-8:30pm!How am I supposed to pick up my prescription at 9am!!!