-
September 2022 by Gregory Oppel
You guys need to fix your hours. Drove here because it said it closed at 5. Why don't you keep your information accurate.
-
March 2022 by Renel Bernadel
Waste of time and air. I’m not sure what that gentleman I spoke too but he shouldn’t be working with anyone. Waste of my time and had Citi bank for 6+ years.
-
September 2020 by BIENVENIDOGRAM onpage SEO EXPERTS
That was fine
-
April 2020 by Mig Guantero
Fanny is the most professional account specialist/manager I’ve ever encountered. you will never feel uncomfortable with her that’s why i like her so much.
-
April 2019 by Dave K.
I do have to say been a customer of city bank for about 5 years now and just like any other bank stuff happens but the district manger from is always willing to lend a helping hand and fix the situation quick also the branch assistant manager Franny is the same way so quick to fix a Issue and keep the customer happy we have three business accounts and a personal with them we highly recommend Citi on main ave in norwalk
-
October 2018 by Yogesh Kodmelwar
Had horrible experience. Personal Banker named Fanny Guerra-Zamora lured me to open account in Citi to get promotion offer benefit. Even after meeting her and calling her several times, she is unresponsive. My worst customer service experience ever!! She got her commission to open the account and I am left with nothing. Stay away from her.
-
October 2018 by John Morabito
Branch staff are professional and very courteous
-
April 2017 by vinod m
Worst bank! Worst branch manager (Nordia Brown). Most incompetent human being I have ever dealt with in my life. Stay away from this place and if possible stay away from Citi altogether.
-
July 2016 by Paul L.
My family has been with this bank at various branches in NYC since they were called First National Bank of New York. I personally would not put a dime with these people. I have to go there, as my 90 year old mother and I have a joint account. This branch is staffed by people are not overly competent. Citi's online system is terrible, very unfriendly to a senior citizen. My mom messes up her password frequently, and Citi is one of the hardest to recover. And you can't force the browser to remember the password, like every other bank I use. When I had to get a new debit card, they swore to me it would be sent overnight. After visiting the branch TWICE when it never showed, I finally just called the main call center. They looked it up and said it was sent regular mail. Got it in 7 days. The branch either lied, or was incompetent. I went in today to get a "medallion" signature guarantee. The said wait about 5 minutes. I heard one of the tellers ask another person to tell the manager someone was waiting. The manager was talking to her daughter according to the teller. After more minutes, someone else came out and said she was with a "client" and it would be a few more minutes. Hmmmm. I walked in there about 5 minutes after it opened, I really doubt a client was in there. I gave up, drove 15 miles to my Fidelity office in Fairfield where they greeted me professionally and took care of business with zero delay, thanked me for coming, had a WSJ to read with fresh coffee. That is service. Also, when trying to call the branch at 9:01, they don't answer. Tried several times. Customer service is not one of Citibank's strengths. I am not sure what is, other than lots of branches. Stay away. Stick to a local bank.
