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March 2023 by Keshav S.
ive always had my reservations about Citibank. Their constant fees, the constant overdrafts, but this situation tops the cake. Decided to go to this location to cash a check. Never have i ever had an issue cashing a check with Citibank but today I guess wasn't looking bright for me. The teller asked for the check, studied it for less than a minute and said okay, do you have an account? I said yes and she stated that she needed me to put my debit card in. I did so only for her to tell me....yeah sorry I cant cash this. it's a non Citibank check. she told me I had to go to the bank that wrote the check. A good 30 MILES away from my home. I said fine and walked out, stirring no commotion. I then called Citibank customer service where the gentleman told me that this particular location has NO policy in place that says I couldnt cash a non citi check. He actually stated that their policy says that the limit for non- citi checks would be $5000. That's nice bc my check is half that. so no issue right ? so he wondered why the teller stated that she wouldn't do it. He told me to then go back to the location after he put a note on my account and ask to speak to a manager. This is where it gets juicyI went back and turns out they closed at 4. so lovely. I then had to deposit the check using the atm, which in the first place I never wanted to do and now i have to wait for my money to clear and then go back tomorrow for a 3rd time....to withdraw the money. I will be speaking to a manager and am seriously considering closing my account. Enough is enough. stop banking with people who don't care about losing your business, or even care to do their jobs correctly. Why should i have to return a 3rd time when you coulda just did your job right the FIRST time.
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January 2023 by Dr. Evil L.
you'll get better service from mcdonald's. it will take effort to have worse service and sometimes it feels like they are actually trying to offer worse service. this is not reflective of the tellers... but mgnt and the bankers.
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October 2018 by Valerie W.
The branch on CT ave in Norwalk is AWFUL!! Back in July, my husband deposited money into the ATM and it ate his money. It's now October and after hours speaking on the phone with incompetent Citibank employees and never hearing back from the branch manager, we're now having to file a suit. They've legitimately stolen our money - STAY AWAY.
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January 2018 by Rick D.
I'm not sure what it is about Citibanks but they never have money in their ATMs. Completely useless location. What kind of bank doesn't have a stocked ATM at 11 am on a Monday? What a joke. I'll be switching to Wells Fargo.