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February 2024 by Clara Y.
Except for the manager Mr Carlos something, everybody else is very nice. I could not believe how rude and unprofessional he is. My husband opened an account and i was shocked to hear the way he answered questions and treated him. My husband is easy going so he said maybe let's give him the benefit of the doubt and when a i brought another client, he looked at us in a very demeaning manner and said he could not open the account for my friend and did not give us solutions or info. He interrupted us with the other lady at the branch, grab my friends docs and said, it was not possible. Only the lady responded my questions well and guided us with the right info to comply with the requirements. So we went to another branch next day and the manager was so welcoming and the process was smooth and pleasant. Shame on this manager in Norwalk waypoint. He should be fired! Chase is losing business with someone like him. If you want to do business with Chase go to another branch, i highly recommend Wilton Branch!!!
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November 2023 by JohnPatrick Moffatt
I use it more for the Amazon locker hub then banking.
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September 2023 by Patrick Duff
Terrible, they randomly closed our account without prior notice and the manager was unsympathetic and incompetent. Don’t waste your time with this terrible institution
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April 2023 by Ricky Tran
Horrible ATM location. Ate my money and didn’t even deposit it. Had to wait a lo mg time before a rep would assist me
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February 2023 by Chrissy P.
What’s the point of this bank if you can’t even allow simple cash transactions
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November 2022 by Jeff Aselin
This branch doesn't do cash transactions. It's a "digital branch." Maybe that should be made clear in the name of it on google maps. I'm not sure what the point of that is really but there are ATMs there.
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October 2022 by Jared Wilson
Great location, Clean branch. Wish the lady at the front, Ashley; had proper customer service etiquette. She seemed very ditsy and impatient. Someone like her should not be working for a huge corporation like Chase. Went to another location to open an account.
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January 2022 by Lia AtWork
Should get zero stars because they don't actually DO anything at this branch. 3 workers, zero tellers, cannot even give you change for the meter. JP Morgan Chase, what exactly is the point of a funtion-less branch???
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August 2021 by Matt DiPalma
Chase "Mortgage" that does not do mortgages. Nice ?
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June 2021 by Juliana Oliveira
I have never experienced anything so unpleasant in my entire life. this was my first time in this chase bank, I don't usually go there, I was picking up a package from amazon as the receipt says it will be open until 6pm I arrived at 5:05pm. A lady was in front of me entered, closed the door and locked it looking at me and walked away. She didn't even say the agency was closed, or I'm sorry come back tomorrow. she simply locked the door and walked away in the opposite direction. she was a lady of age of 50’s, unfortunately I couldn't see the name. I hope the manager finds who was that person so that other customers do not experience such rudeness!!!
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October 2019 by James Strol
This bank may have an amazon locker and fancy furniture but sadly when I went in to break a 20 dollar bill they could not would not help me because as the lady repeated like a robot we have no teller lines so we have no cash. This makes no sense what type of bank can't give you quarters.
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October 2019 by PlayTri Norwalk
great bank
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February 2019 by Kelly Feng-Lehmann
Best bank to go to.
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November 2018 by Birgit Anich
Great staff experience. Very helpful and follow up with what they promised.
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October 2018 by Mish Elle N.
Felicia T was amazing today! She was able to support me while during a little crisis. She was professional and kind to my situation. She also took the time to review policy to protect my privacy which I truly appreciate. Thank you!!! The whole staff was so sweet and thoughtful.
