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January 2024 by mdbussiere1
What a pleasant surprise ! I thought customer service was dead but that certainly wasn't the case. Kudos to Matt, for his help getting what i needed for my brake job.
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January 2024 by Wendell Thief
Had to get a headlight bulb, staff were all helpful and friendly, including Frankie the manager.
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January 2024 by Advanced Roadside
Nothing but hassles working with these people. Warranty swaps are always a nightmare, part numbers get changed over the years and records deleted behind the scenes in order to hide your warranty. Have even caught employees doing "damaged returns" instead of swaps when you claim a warranty so that they can pocket the money without your knowledge. Also they refuse to return cash even though it's plainly written on their return policy that if you pay cash or debit, that's what you get back. If I pay cash/debit I end up with store credit or back on a debit card having to wait over a week for the transaction to clear.
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January 2024 by Clarence Broadway
Language barrier made transaction difficult
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January 2024 by Darla Jo B.
Matt and Frankie were an amazing help! I needed some specialty HID bulbs for my Subaru. They gave me great advice, ordered the correct bulb and it was there in a few days. They take the time to actually help you you assess your issue and resolve it. Great communication and customer service. A+ experience.
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January 2024 by christine lewandowski
Came in for headlight replacements today and was greeted and helped by Frankie. He demonstrated top notch customer service and went above and beyond helping me today. Thanks Frankie!
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January 2024 by Krzysztof Zawadzki
Frankie is the rudest store manager ever. Would not even call another store to check if a part was available.
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January 2024 by Claire Bloodworth
Solid customer service!Frankie asked me what I needed before I even walked in the store. He helped find what was wrong with the warning light on my car. SUPER HELPFUL! Thanks, Frankie!
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January 2024 by weblink share
People are helpful here, helped me to find exactly what I needed.
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January 2024 by Andres A
Whoever was working at around 6:50pm on 12/13... Yikes. Especially the short guy with the mustache and beanie. I see the other negative reviews here and I understand. 2 employees started arguing about whose turn it was so they could help me install my car battery. Ultimately, no one helped me out. I had to go out of my way to the Stamford auto zone to buy the battery and they were happy to help with the installation. Whoever is paying these guys - you're giving away your money. When you get paid to provide a service, you actually have to provide the service. These guys are cashing their checks and slacking off. Shout out to Blanca at Stamford Auto Zone though - completely different experience
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December 2023 by J L
Staff is friendly and are always willing to assist but lines are excessive with a great deal of wait time to check out.
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November 2023 by Maria Do
I came in because I was having trouble with my car battery. I think Frank was the associate that helped me, he did an excellent job explaining everything to me, he was so patient even though the store was so busy this afternoon. I cannot recommend the service here enough!
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October 2023 by Louise Ascher
A huge thank you to Houque for helping me out and resolving a Check Engine light issue. Correctly identified the code and corresponding part needed to remedy the problem. Ordered the part, which was ready the next morning, and went above and beyond to recommend a competent and fair mechanic. So thankful, as I’m trying to keep my old and heavily relied upon car on the road, and was able to fix this problem swiftly without breaking the wallet or having to deal with crazy expensive dealership. Much appreciated.
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September 2023 by First Last
Thanks Matt!When we needed a new car battery, Matt went above and beyond in helping us. He made sure we had the right one to start. Then offered to install it. The terminals were practically bonded to the battery. He was not dissuaded. Worked through that and made sure everything was in good shape before we hit the road.He also told us what parts we would need to make a few repairs with, and did all of it with a smile and never made it feel like it was an issue to help. Thanks Matt!
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September 2023 by Raj Lassi
Been going here since the 80s. Excellent staff, especially that dude that's worked there forever. It's convenient. Bought a bad reman brake caliper once, time wasted, but the manager took care of it, including replacement of the new pads that got soaked with brake fluid. Never a problem with warranty replacement and returns except when someone was subbing from another store and gave me a hassle about not having a receipt. I'm still stuck with a new quart of transmission fluid i bought by mistake. Store is understaffed at times. Now some new kid there tried to scam me, charged me for "bulb grease" that i didn't want or ask for. I just wanted to pay for my bulb. Cost me extra time waiting for a refund, after waiting forever already. I think I'll be going to Advance or Napa from now on. Removing 2 stars because of the new guy trying to scam me for $2 and creating an ex-customer.
