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July 2023 by John R.
For more than a decade, as soon as my cars aged out of factory warranty, I have gone to Tom to service a Porsche, BMW's (4) and Mercedes. He is knowledgeable, employs top-notch people and has performed flawlessly with no exceptions. His pricing is always honest, transparent and very competitive compared to dealer quotes. I'm a fussy individual with considerable knowledge of automotive repair so it is difficult for me to find techs I believe or trust, however I am completely comfortable leaving my cars in Tom's hands.
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July 2023 by Alan S.
Not at all happyI dropped my car off with a coolant leak - asked them to locate leak and call me - they charged me an incredible mind blowing one and a half hours to diagnose a leaking Radiator and wanted to charge me 1800 to replace it.They also refused to have Mr provide the replacement.Cost on internet for Radiator for that vehicle - low end about 150, high quality about 400. Book estimate for labor for Radiator swap that car - two and a half hours.Coolant - max 100So @ 150 per hour that would be labor - 375, parts say 400 max and coolant 100 = 875 absolute max billing.These people are charlatans. I look with avid interest at their attempt to refute this.Oh and by the way, although I was as polite as you please, I was gruffly told that I had to pay the 'diagnostic' bill before they released the car - I have no idea what kind of low life they took me for, and when I told them it would take maybe a day or two before I got a tow truck there, they started talking about storage charges. I do not recommend these people. My vehicle is now on its way to a reputable honest shop.
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July 2023 by Paula Schievenin
Had a terrible experience today. Took my car there for an alignment explaining that I was told that that was what was needed to stop the noise. The noise started after the wheels were rotated and I was told by the other place that all it was needed was an alignment. The person today after hearing my explanation mentioned that sounds like something else. I wouldn’t have mind paying to get the real problem fixed. Was under the impression he was going to let me know if it was something else needed to be done. Got the car back with the noise and was charged for the alignment. My previous mechanic used to always call me and tell me what needed to be done to fix the problem going far and beyond to ensure safety. Sad he is no longer around can’t find a trustworthy place that is actually willing to help ??.
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February 2023 by Kevin Reith
Very nice place to go very professional mechanics. I will definitely go there again.
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November 2022 by Heather Jackson
Super friendly service, reasonably priced. Had my car fixed by the end of the day. Willing to work hard for their customers.Services: Wheel alignment
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August 2022 by T G.
!!!WARNING...DO NOT BUY A CAR FROM THIS BUSINESS! Tom the owner of Auto Repair Specialists is not trustworthy or reliable!!!!! (Please note that Mulqueen and Mitchell Auto Repair changed names...and for good reason...the new name is Auto Repair Specialists of Norwalk.) By way of background, we had been bringing our cars to Tom (the owner) for repairs for probably 3-4 years and initially, he seemed like a really good guy who was very honest and reliable. Based on his track record with our car repairs, we decided to buy a used car from him. We test drove the car and it seemed to be in good condition - Tom really confirmed that it was a great car. After doing a little research on Consumer Reports combined with Tom's reputation, we felt very comfortable with making the purchase. I purchased the car on a credit card because I was not going to be back in the area for about a week (BTW, Tom charges a transaction fee of a couple of hundred dollars if you use a credit card). We had to make arrangements to pick up the car on a weekend when the shop was closed due to my work schedule. So Tom said he would leave the keys in the car under the driver's seat. What he conveniently forgot to tell us is that he had only one key fob for the car. When I contacted him on Monday to ask about the spare key, he said that he never said that he had a second key fob and that he was selling the car as is. TRULY UNBELIEVABLE!!!! You think he could have told us this factor BEFORE we bought the car!!! But because we thought he was so trustworthy, we presumed that he was being fully transparent and that we could rely on him...obviously NOT the case. We had to waste a lot more time working directly with a dealer to obtain another key fob which cost about $350.00! On top of this, the car (which Tom had inspected and assured us was in great shape) started to have issues a few months later with the electrical system and signals. Good old reliable Tom was not interested in helping us out...he said he sold the car "As Is" and offered no type of discount to repair the car - this new bill was about another $1200.00!!! At this point, I wanted nothing more to do with good old reliable Tom but because we had his mechanic diagnose the problem, he was going to charge us a couple of hundred dollars for the mechanic review so we went forward with the repair. Needless to say....learn from my mistake....do yourself a favor and DO NOT buy a car from this bum. (I have actually never left any type of review before for any type of service anywhere on the internet but since Tom was such a bum with this transaction, I felt I needed to leave this feedback for the public.)
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May 2022 by John Battle
Way overpriced over 300 dollars to change a sprk plug and he did even have to do any Diagnostics, I'd never go there again.Service: Engine repair
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May 2022 by S Butcher
Try to make an appointment several times and no really several times and Tom blew me off every time saying call me again call me again how do you run a business like this
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December 2021 by Malik Dawkins
If I could go lower than one star, I would in a heartbeat. Unprofessional and just rude! Please spend your money somewhere else.
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September 2021 by Andrew Soto
Tom is great. Always helpful and quick.
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July 2021 by Susie SHIM
These guys were honest, friendly , and quick ! I went to another place that said they couldn’t fix the nail in my tire. These guys helped me patch it and checked my other tires at the same time. Thanks David for helping us out today !! Would highly recommend.Service: Tires
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May 2021 by Paul Resta
Experienced, AAA-approved mechanics. Repair and upgrade new cars, trucks and classics. Reliable. Trustworthy. Worth the trip.
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January 2021 by Emerson F.
my car got a flat so i AAA my car to this garage. keep in mind I live on brooklyn. These dudes were so polite, patient and thorough on the phone even when the garage was busy. Id give em a smooch if i could and im straight.
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October 2020 by Richie
I recently moved to Fairfield County CT. I am an A.S.E. Certified Master Technician that teaches automotive technology at a trades and technical high school in Westchester County NY. This past summer, I experienced a problem with one of my vehicles that needed immediate attention. After asking around for recommendations, I wound up at Auto Repair Specialists. Tommy and his crew were great! My problem was diagnosed correctly the first time, an estimate was given, and the repair was made on time and for less than the estimate! These guys did not know that I was a professional technician until after they returned the vehicle to me. My experience was great and I would definitely recommend Auto Repair Specialist to my neighbors! Thanks Tommy!
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October 2020 by ROBERT ROSENBLUM
Brought my car in for brakes and an oil change, had to bring my car back twice because the brake pedal was going to the floor, also they overfilled the master cylinder with brake fluid. Also, every service I specifically ask them to check my transmission fluid (closed system), they say they do and even indicate on the bill it was checked, after a heated and rude conversation with Tom, he even hung up the phone on me, brought my car to another shop to be checked and my transmission fluid was low 2.5 quarts, system holds 9.5; Tom likes to smile and sweet talk but does not perform!!!
