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February 2024 by quentin s
DO NOT USE THIS SECURITY COMPANY! I wish I had read previous reviews about its deceptive practices and its unreliability. It's clear it all starts at the top from its president John Pearson. Beware of signing up with them as they'll try to lock you into long term contracts. And when you call to cancel, the American Alarm rep never says you must cancel in writing. Had they said that, you could easily send off an email. Instead, they just keep charging which is another reason why you shouldn't use auto-pay. You'd be wise to find a five-star security company that is accredited by the Better Business Bureau. NOT THIS COMANY. YOU'VE BEEN FOREWARNED.
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February 2024 by Quentin S.
DO NOT USE THIS SECURITY COMPANY!!!! Read the many reviews posted online that cite their deceptive business practices and unreliability. They try to lock you into long-term contracts and when you eventually call to cancel, they do nothing. No one there acknowledges you must cancel in writing. You only learn this after they keep charging your card. If you need to find a security company, find one that gets consistent five-star ratings. There's a clear reason this company is not accredited by the Better Business Bureau.
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December 2023 by Eric T.
Agree with the other review...tried to cancel my service as I purchased the home with the system installed. I asked to have the service canceled, they will only cancel with full payment for a 60 month contract, plus a penalty. Have to get lawyers involved now...total waste of time and money, avoid at all costs.
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July 2023 by Paulie Dee
Prompt, Expert Servive with Excellent Technicians and Courteous Representatives.
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December 2022 by Joanne J.
We have been with American Alarm for over 20 years. They have always been profesional and caring. Anytime they come to our home for a service call they are on time and very fast. Thier call center has some wonderful caring people. Great company to deal with.
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July 2022 by Chris Gatto
Untrustworthy and unprofessional. Absolutely horrible company. I would give a 0 if this rating service allowed it.
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May 2020 by Joecast44
Amazing Company! American Alarm has proved time and time again that they are always available and willing to assist their customers. The employees have always been accommodating and extremely friendly. Would recommend when you are in the market for alarms/security!
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May 2020 by timothy Malin
Used them many times over the last 6 years to keep adding items. They give great service at reasonable prices. Always a very quick response.
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May 2020 by Gabrielle Meltzer
American alarm is an absolutely amazing alarm company!! From the sales rep answering all of my questions to the installation, we had a great experience with them. We feel very safe in our home with their alarm system and highly recommend!!
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May 2020 by David King Hawes
From installation to our using the new system they exceeded our expectations. The remote access features are awesome.
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November 2019 by J.T. Marlin
Terrible company to deal with! Their whole sales model is to lock you into a contract and hold you hostage for the equipment. Would never do business with ever again
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October 2019 by Ez Driver
This business is run by morons and thugs. I suggest that nobody should spend a dime of their money with this company. They are the worst.
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March 2019 by Bill Young
We just had a service call from American Alarm's Jorge Villalobos. He was right on time, was very efficient, was friendly and happy to answer questions, and did an excellent job. We need more specialists like Jorge. The company is fortunate to have him as an employee.
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March 2019 by Chris Lally
OMG!!!!! Absolutly th bes kumpony east of the pecos
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March 2019 by LISA LAVACH
I tried to get an answer from this company regarding a system in my house that they installed and I was a customer for many years. Not only would he not answer in regards to simply helping me stop the constant beeping - he was incredibly rude and dismissive. Customer service goes a long way these days and they simply didn't have it. I spoke to John and he said there was NO ONE above him - sad that is the head of a company.
