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“I recently moved out-of-state and I missed this USPS location so much I had to write a review. This place was always an easy experience. Almost never had a line (and if there was it was quick). The employees were always polite, helpful, and knowledgeable. I used to drive past a different post office just to come to this location for better service!”
“For a government facility they are fantastic.The employees are friendly and they actually care, Management tries to help you as much as possible and they answer their phones.If you do have to wait a long time it is Simply because they don't have enough funding, You can tell that employees try their hardest and recognize that there are issues They do what they can for the ones that can control and other ones that'll admit to that are issues.”
“This is the best USPS office i have ever been to. The staff are really listening to me patiently and trying to help me, using their expertise. No wonder there are many good ratings on google map. Definitely use this one over others.”
9AM - 1PM 2 - 4PM
5 Court St, Branford
Post Offices
“This is by far the best post office I have ever visited. The staff there are super- helpful and friendly. It is small and a bit hidden away but has a lot of charm and character. A great alternative to the main town post office.”
“The post office in our town is the greatest. The nicest folks behind the counter in all my dealings with them, and I've been a customer for 35 years. Luis, Oxana, Scott, and Shaneeta are the best. It seems like they can't do enough to help. Passports, packages, etc. All good.”
“The postal workers at this site are wonderful -- friendly and helpful. Also, our mail carrier, who works out of this site, is fantastic. She always has a smile and a kind word.”
“The woman that assisted me with my passport was so sweet omg. I should've asked her for her name. She made the process so easy and explained everything to me so thoroughly. I really appreciate that experience because people are so mean now. I don't know if it's post pandemic behavior or what. Thank you so much for your help and providing me with such a pleasant experience. I have to go back to get my children's passports done. When I do, I'll get her name and edit my review.”
“I've lived here for three years and I've never had anything but good experiences here. The staff is courteous and efficient. It would be nice if they were open later but that's true of a lot of things.”
“Richard was friendly and so helpful! Normally the post office is a hellish experience, pardon my french, but he made it efficient and even partially enjoyable. Super competent at his job and a nice guy on top of it. Thanks again, Richard!”
“Very happy with the service handling a refund. The staff paid attention to my questions and handled the matter expeditiously. Thank you USPS, I appreciate your help.”
“I have never experienced anything but friendly, efficient service at our local USPS. DeJoy will never convince me that the post office should be privatized. Thanks to all who work for the Post Office and may they know how much they are appreciated, every day.”
“This is for one patient man in particular that works there...every time I see him here he is in a calm patient mood no matter how busy or what happens and he's very sympathetic about his other employees and never complains”
“I just left this particular post office and the service I received was phenomenal! I don't know the name of the mail worker who helped me, but she was great! I was able to send my package in the package that it came in, the package was for someone else who doesn't live near me. All around great service, I'm still wondering why this post office doesn't deliver my mail.”
“I went for a passport appointment a little early and was told to wait in the lobby, then called back in at my appointment time. My passport photo I had with me didn’t meet the requirements but the woman at the front desk (with a gorgeous silk press) told me politely and quickly took a new photo of me. She took a great picture and even complimented me. She explained the process and wait times associated thoroughly and effectively and made sure I understood each part. All in all a wonderful experience. Thank you!”
“The man on the phone this morning was so helpful with my concern about undelivered mail that was returning to sender. I got my package the same day! I think his name was Anthony. Sorry I don't completely recall!”
“My package was undeliverable due to typo on the address. I went to this location and the girls went above and beyond to search for my package and gave it to me right there in person. Everyone at the desk was polite and all had a great sense of humor! Best customer service I've had anywhere in a long time!! Thank you ladies for finding my moms birthday present!!”
“The story- I was in a rush because I thought the Post Office closed at 12- realized later that I was looking at the PO in Cheshire, Massachusetts. Jumped in the car to get there at 11:59 and saw 12:30 on the door. I had rushed out without properly wrapping my item in order to make it there but now had plenty of time yet not enough to go back home to get a better box. The box I had with me was 2 inches too small. I had to ship today because it was an online sale that needed to be shipped out in 3 days; it was the 3rd day. Now 12:10 pm, in my car in the parking lot trying to adjust the wrong size box to fit a wreathe without damaging it. I made it work although the box was dilapidated and ridiculous looking. I used the rest of my tape to cover openings where the box was tilted. (If I purchased a box for $7, my profit would be even less than the $20 I sold it for so wanted to avoid buying one.) The door was just locked when I was done - it was 12:31. 20 minutes wrestling with the box in my car went by fast. Luckily they saw me and unlocked the door, (maybe it was my look of disgust and despair.) They didn’t have to but I appreciate that they did! The clincher, while it was being weighed, the employee heard a text ding. — I actually packaged up my phone inside (Yes I am admitting to that)!! — Anyway, he kindly opened the package so I could get my phone out and offered to retape it for me. Now it is 12:35, borrowed time. Thank YOU!!! Had he not noticed the faint ding, I would’ve shipped my cell phone with the wreathe I sold for $20!! ? (I hope the wreath makes it to Florida without damages considering my ill-fitting box and toddler tape job but maybe he improved its durability as he was taping when I left.? )Moreover, anytime I have come to this post office over the last 20 years, the employees have been very friendly, kind, resourceful and today - extremely patient. Thank YOU!”
8:30AM - 4:30PM
75 Farwell St, West Haven
Post Offices
“there were a long line for passports appointments, however i had no passports and it was Saturday and they were almost to close and they they done my work very friendly.”
“I'm waiting on a package, but I found out that packages are heavier this year than it's been in 30 years. I feel for those mail workers around Christmas.”
“I had An issue where I lost my tracking number/receipt. Although this is not their fault but it is incredibly frustrating that the systems cannot simply type your name and address to see your account or history of your transaction with th PO. So it took a long time to get to a point where we’ve filtered everything so they can look and find my tracking number. Javis(excuse spelling) he was incredible patient and worked with me to get my tracking number. I appreciate that. Thanks.”
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“Always friendly, they remember their regular names, that is customer service you don't get in most other places. The guys at the desk are personable, funny, helpful, and professional. They have po boxes, slot to drop mail pre-stamped. They sell packaging products, even tape. Prices are listed, but it can be a bit much, but the staff is helpful. The line can be long at lunch hour, but stop in after 130ish and it's pretty peaceful. Parking lot is easy to get in. Getting out can be rough if your trying to go south (left), but I generally go right and then try to u-turn it just turn at most convenient spot.”